Question 1

When speaking with someone from another culture, avoid

Accepted Answer

A)  paying any attention to the person's body language. 
B)  using any foreign phrases. 
C)  talking down to the other person. 
D)  doing all of the above. 
A)  paying any attention to the person's body language. 
B)  using any foreign phrases. 
C)  talking down to the other person. 
D)  doing all of the above.

Question 2

What is culture?

Accepted Answer

Culture is a shared system of

Question 3

Culture influences a person's understanding of

Accepted Answer

A)  words. 
B)  use of time and space. 
C)  nonverbal signals. 
D)  all of the above. 
A)  words. 
B)  use of time and space. 
C)  nonverbal signals. 
D)  all of the above.

Question 4

A new employee who speaks English as a second language has just joined the design team you lead. You notice that she often looks confused during conversations. Describe at least three useful strategies for this situation.

Accepted Answer

Strategies you can use include (1) speak

Question 5

Compared to low-context cultures, high-context cultures tend to take a(n) ________ approach regarding the meaning of business contracts.

Accepted Answer

A)  more flexible 
B)  equally flexible 
C)  more literal 
D)  none of the above 
A)  more flexible 
B)  equally flexible 
C)  more literal 
D)  none of the above

Question 6

Because high-quality translation software is now widely available, the demand for multilingual communicators continues to decrease.

Accepted Answer

A) True 
 B)False

Question 7

To English-speaking U.S. listeners, Arabic speech may sound

Accepted Answer

A)  disinterested. 
B)  timid. 
C)  excited or angry. 
D)  all of the above. 
A)  disinterested. 
B)  timid. 
C)  excited or angry. 
D)  all of the above.

Question 8

________ ________ refers to any form of computerized intelligence used to translate one language to another.

Accepted Answer

The answer of ________ ________ refers to any form of...

Question 9

"All the characteristics and experiences that define each of us as individuals" is the definition of

Accepted Answer

A)  diversity. 
B)  culture. 
C)  ethnicity. 
D)  none of the above. 
A)  diversity. 
B)  culture. 
C)  ethnicity. 
D)  none of the above.

Question 10

Applied to nonwhite U.S. residents, the term minority is

Accepted Answer

A)  accurate only for the female population. 
B)  increasingly inaccurate. 
C)  still accurate in states such as California and Texas. 
D)  the only politcally correct option. 
A)  accurate only for the female population. 
B)  increasingly inaccurate. 
C)  still accurate in states such as California and Texas. 
D)  the only politcally correct option.

Question 11

________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.

Accepted Answer

The answer of ________ is the tendency to judge all...

Question 12

A group of men and women of various ages working together is an example of cultural diversity.

Accepted Answer

A) True 
 B)False

Question 13

When preparing messages for multicultural audiences, it is best to avoid slang and ________ expressions such as "More bang for the buck."

Accepted Answer

The answer of When preparing messages for multicultural audiences, it...

Question 14

One important social difference among cultures is that of ________ orientation: some cultures emphasize planning and investing while others do not.

Accepted Answer

The answer of One important social difference among cultures is...

Question 15

International business communication has been hampered by opening trade barriers throughout the world.

Accepted Answer

A) True 
 B)False

Question 16

When writing to audiences whose first language is not English, using humor is generally

Accepted Answer

A)  acceptable, but only in high-context cultures. 
B)  a bad idea, since jokes usually depend on culture-specific information. 
C)  acceptable, but only in low-context cultures. 
D)  an excellent way to establish a positive relationship. 
A)  acceptable, but only in high-context cultures. 
B)  a bad idea, since jokes usually depend on culture-specific information. 
C)  acceptable, but only in low-context cultures. 
D)  an excellent way to establish a positive relationship.

Question 17

Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication.

Accepted Answer

A) True 
 B)False

Question 18

________ is the practice of assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.

Accepted Answer

The answer of ________ is the practice of assigning a...

Question 19

________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.

Accepted Answer

The answer of ________ is a shared system of symbols,...

Question 20

Differences in nonverbal communication are often a major source of misunderstanding in intercultural communication.

Accepted Answer

A) True 
 B)False

Exam 3: Communicating in a World of Diversity

When speaking with someone from another culture, avoid

What is culture?

Culture influences a person's understanding of

A new employee who speaks English as a second language has just joined the design team you lead. You notice that she often looks confused during conversations. Describe at least three useful strategies for this situation.

Compared to low-context cultures, high-context cultures tend to take a(n) ________ approach regarding the meaning of business contracts.

Because high-quality translation software is now widely available, the demand for multilingual communicators continues to decrease.

To English-speaking U.S. listeners, Arabic speech may sound

________ ________ refers to any form of computerized intelligence used to translate one language to another.

"All the characteristics and experiences that define each of us as individuals" is the definition of

Applied to nonwhite U.S. residents, the term minority is

________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.

A group of men and women of various ages working together is an example of cultural diversity.

When preparing messages for multicultural audiences, it is best to avoid slang and ________ expressions such as "More bang for the buck."

One important social difference among cultures is that of ________ orientation: some cultures emphasize planning and investing while others do not.

International business communication has been hampered by opening trade barriers throughout the world.

When writing to audiences whose first language is not English, using humor is generally

Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication.

________ is the practice of assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.

________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.

Differences in nonverbal communication are often a major source of misunderstanding in intercultural communication.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

refers to any form of computerized intelligence used to translate one language to another.