Question 1

A taxi company has a policy that it will never hire women drivers. This scenario illustrates_____.

Accepted Answer

A)  workforce diversity 
B)  source monitoring error 
C)  a direct form of discrimination 
D)  confirmatory bias 
E)  affirmative action 
A)  workforce diversity 
B)  source monitoring error 
C)  a direct form of discrimination 
D)  confirmatory bias 
E)  affirmative action

Question 2

The Behaviorally Anchored Rating Scale (BARS) is _____.

Accepted Answer

A)  a method used for the validation of a selection device 
B)  an objective method of performance appraisal 
C)  a judgmental method of performance appraisal 
D)  a job training technique 
E)  a job analysis technique 
A)  a method used for the validation of a selection device 
B)  an objective method of performance appraisal 
C)  a judgmental method of performance appraisal 
D)  a job training technique 
E)  a job analysis technique

Question 3

Top managers at Phoenix Inc. are all computer engineers and are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of _____.

Accepted Answer

A)  temporary workers 
B)  emergent workers 
C)  contingent employees 
D)  job-specific employees 
E)  knowledge workers 
A)  temporary workers 
B)  emergent workers 
C)  contingent employees 
D)  job-specific employees 
E)  knowledge workers

Question 4

_____ is an effective method to use for training employees about ethical dilemmas and ethical decision making.

Accepted Answer

A)  Job specialization 
B)  Case discussion groups 
C)  On-the-job training 
D)  The lecture method 
E)  Programmed instruction 
A)  Job specialization 
B)  Case discussion groups 
C)  On-the-job training 
D)  The lecture method 
E)  Programmed instruction

Question 5

Ken is a newly hired police officer. He has been asked to spend a workday with a more experienced officer to learn about paperwork, how to handle accident scenes, how to interact with people, and other duties that he will be expected to perform. Which of the following concepts is illustrated in the scenario?

Accepted Answer

A)  Performance appraisal 
B)  The assessment center method 
C)  Training manuals 
D)  On-the-job training 
E)  The lecture method 
A)  Performance appraisal 
B)  The assessment center method 
C)  Training manuals 
D)  On-the-job training 
E)  The lecture method

Question 6

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Spells out procedures by which employees can establish labor unions

Accepted Answer

A) Employee Retirement Income Security Act of 1974 (ERIS
A)  Equal Pay Act of 1963 
B) Fair Labor Standards Act 
C) Labor-Management Relations Act (Taft-Harley) 
D) National Labor Relations Act (Wagner) 
E) Equal Pay Act of 1963 
A) Employee Retirement Income Security Act of 1974 (ERIS
A)  Equal Pay Act of 1963 
B) Fair Labor Standards Act 
C) Labor-Management Relations Act (Taft-Harley) 
D) National Labor Relations Act (Wagner) 
E) Equal Pay Act of 1963

Question 7

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is _____.

Accepted Answer

A)  job specialization 
B)  job rotation 
C)  development 
D)  training 
E)  recruitment 
A)  job specialization 
B)  job rotation 
C)  development 
D)  training 
E)  recruitment

Question 8

Jan works as a salesperson. She generally achieves the expected targets but has also failed several times. For the previous month, she performed better than all her team members and achieved a huge sales volume. Even though Jan has not achieved her targets on several occasions during the past one year, her supervisor ranked her as number one. This is an example of how a(n) _____ can influence a performance appraisal.

Accepted Answer

A)  recency error 
B)  halo error 
C)  source monitoring error 
D)  severity error 
E)  average error 
A)  recency error 
B)  halo error 
C)  source monitoring error 
D)  severity error 
E)  average error

Question 9

Which of the following statements is true in the context of diversity in an organization?

Accepted Answer

A)  Organizations with a diverse workforce are also better able to understand different market segments than are less diverse organizations. 
B)  Organizations with diverse workforces are generally less creative and innovative than other organizations. 
C)  Organizations that place emphasis on diversity tend to have fewer conflicts and communication problems than other organizations. 
D)  Organizations that place emphasis on diversity have fewer training requirements than organizations with non-diverse workforces. 
E)  Organizations with diverse workforces generally have lower levels of productivity than other organizations. 
A)  Organizations with a diverse workforce are also better able to understand different market segments than are less diverse organizations. 
B)  Organizations with diverse workforces are generally less creative and innovative than other organizations. 
C)  Organizations that place emphasis on diversity tend to have fewer conflicts and communication problems than other organizations. 
D)  Organizations that place emphasis on diversity have fewer training requirements than organizations with non-diverse workforces. 
E)  Organizations with diverse workforces generally have lower levels of productivity than other organizations.

Question 10

Which of the following statements is true in the context of effectively managing diverse workforces?

Accepted Answer

A)  Tolerance is not required to effectively function in a diverse workforce. 
B)  A diverse workforce can be managed effectively by not acknowledging the differences among people. 
C)  Organizations can more effectively manage diversity by following practices and procedures that are based on flexibility. 
D)  Any effort to treat everyone the same, without regard for their fundamental human differences, will reduce problems. 
E)  Limiting communication among different ethnic groups is an effective way of handling conflicts in a diverse organization. 
A)  Tolerance is not required to effectively function in a diverse workforce. 
B)  A diverse workforce can be managed effectively by not acknowledging the differences among people. 
C)  Organizations can more effectively manage diversity by following practices and procedures that are based on flexibility. 
D)  Any effort to treat everyone the same, without regard for their fundamental human differences, will reduce problems. 
E)  Limiting communication among different ethnic groups is an effective way of handling conflicts in a diverse organization.

Question 11

Which of the following is the first step in human resource planning?

Accepted Answer

A)  Assessing external and internal trends 
B)  Predicting demand 
C)  Forecasting supply 
D)  Comparing future demand and internal supply 
E)  Planning a response to predicted shortfalls or overstaffing 
A)  Assessing external and internal trends 
B)  Predicting demand 
C)  Forecasting supply 
D)  Comparing future demand and internal supply 
E)  Planning a response to predicted shortfalls or overstaffing

Question 12

Advertising, campus interviews, employment agencies, and union hiring halls are all _____ methods.

Accepted Answer

A)  external recruiting 
B)  job analysis 
C)  validation 
D)  job evaluation 
E)  realistic job preview 
A)  external recruiting 
B)  job analysis 
C)  validation 
D)  job evaluation 
E)  realistic job preview

Question 13

The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____.

Accepted Answer

A)  operations management 
B)  organization development 
C)  relationship management 
D)  enterprise feedback management 
E)  human resource management 
A)  operations management 
B)  organization development 
C)  relationship management 
D)  enterprise feedback management 
E)  human resource management

Question 14

_____ reflects an organization's investment in attracting, retaining, and motivating an effective workforce.

Accepted Answer

A)  Financial capital 
B)  Human capital 
C)  Surplus capital 
D)  Enterprise capital 
E)  Production capital 
A)  Financial capital 
B)  Human capital 
C)  Surplus capital 
D)  Enterprise capital 
E)  Production capital

Question 15

Jennifer, the CEO of Phoenix Corp., is planning to build an internal design team for the company. She is looking for employees within the company who have the expertise and an interest in designing. Jennifer can find this information in the _____.

Accepted Answer

A)  replacement chart 
B)  job specification 
C)  skills inventory 
D)  job description 
E)  article of incorporation 
A)  replacement chart 
B)  job specification 
C)  skills inventory 
D)  job description 
E)  article of incorporation

Question 16

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Limits union power and specifies management rights during union-organizing campaign

Accepted Answer

A) Employee Retirement Income Security Act of 1974 (ERIS
A)  Equal Pay Act of 1963 
B) Fair Labor Standards Act 
C) Labor-Management Relations Act (Taft-Harley) 
D) National Labor Relations Act (Wagner) 
E) Equal Pay Act of 1963 
A) Employee Retirement Income Security Act of 1974 (ERIS
A)  Equal Pay Act of 1963 
B) Fair Labor Standards Act 
C) Labor-Management Relations Act (Taft-Harley) 
D) National Labor Relations Act (Wagner) 
E) Equal Pay Act of 1963

Question 17

The assessment center:

Accepted Answer

A)  is used to select external candidates. 
B)  is a content-valid simulation of major parts of the managerial job. 
C)  is most likely to be biased against women and minority groups. 
D)  essentially involves conducting physical exams and drug tests on candidates. 
E)  essentially involves running credit checks on prospective employees. 
A)  is used to select external candidates. 
B)  is a content-valid simulation of major parts of the managerial job. 
C)  is most likely to be biased against women and minority groups. 
D)  essentially involves conducting physical exams and drug tests on candidates. 
E)  essentially involves running credit checks on prospective employees.

Question 18

A(n) _____ provides the applicant with a real picture of what it would be like to perform the job that the organization is trying to fill.

Accepted Answer

realistic job preview
A realis

Question 19

A performance appraisal system in which managers are evaluated by everyone around them-their boss, their peers, and their subordinates is known as _____.

Accepted Answer

A)  employment at will 
B)  360-degree feedback 
C)  source monitoring 
D)  job evaluation 
E)  job specialization 
A)  employment at will 
B)  360-degree feedback 
C)  source monitoring 
D)  job evaluation 
E)  job specialization

Question 20

Match the following statements with the most accurate terms.
You may use a response once, more than once, or not at all.
-A sophisticated and useful rating method.

Accepted Answer

A) Behaviorally Anchored Rating Scale 
B) 360-degree feedback, 
C) Performance appraisal 
A) Behaviorally Anchored Rating Scale 
B) 360-degree feedback, 
C) Performance appraisal

A taxi company has a policy that it will never hire women drivers. This scenario illustrates_____.

The Behaviorally Anchored Rating Scale (BARS) is _____.

Top managers at Phoenix Inc. are all computer engineers and are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of _____.

_____ is an effective method to use for training employees about ethical dilemmas and ethical decision making.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Spells out procedures by which employees can establish labor unions

Which of the following statements is true in the context of diversity in an organization?

Which of the following statements is true in the context of effectively managing diverse workforces?

Which of the following is the first step in human resource planning?

Advertising, campus interviews, employment agencies, and union hiring halls are all _____ methods.

The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____.

_____ reflects an organization's investment in attracting, retaining, and motivating an effective workforce.

Jennifer, the CEO of Phoenix Corp., is planning to build an internal design team for the company. She is looking for employees within the company who have the expertise and an interest in designing. Jennifer can find this information in the _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Limits union power and specifies management rights during union-organizing campaign

The assessment center:

A(n) _____ provides the applicant with a real picture of what it would be like to perform the job that the organization is trying to fill.

A performance appraisal system in which managers are evaluated by everyone around them-their boss, their peers, and their subordinates is known as _____.

Match the following statements with the most accurate terms. You may use a response once, more than once, or not at all. -A sophisticated and useful rating method.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 8: Managing Human Resources in Organizations

A taxi company has a policy that it will never hire women drivers. This scenario illustrates_____.

The Behaviorally Anchored Rating Scale (BARS) is _____.

Top managers at Phoenix Inc. are all computer engineers and are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of _____.

_____ is an effective method to use for training employees about ethical dilemmas and ethical decision making.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Spells out procedures by which employees can establish labor unions

Which of the following statements is true in the context of diversity in an organization?

Which of the following statements is true in the context of effectively managing diverse workforces?

Which of the following is the first step in human resource planning?

Advertising, campus interviews, employment agencies, and union hiring halls are all _____ methods.

The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____.

_____ reflects an organization's investment in attracting, retaining, and motivating an effective workforce.

Jennifer, the CEO of Phoenix Corp., is planning to build an internal design team for the company. She is looking for employees within the company who have the expertise and an interest in designing. Jennifer can find this information in the _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Limits union power and specifies management rights during union-organizing campaign

The assessment center:

A(n) _____ provides the applicant with a real picture of what it would be like to perform the job that the organization is trying to fill.

A performance appraisal system in which managers are evaluated by everyone around them-their boss, their peers, and their subordinates is known as _____.

Match the following statements with the most accurate terms. You may use a response once, more than once, or not at all. -A sophisticated and useful rating method.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters