Exam 7: Organization Change and Innovation

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?

Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.

To overcome resistance to change, the top management of a company discusses with its employees the new employee policies and procedures that it proposes to bring in and also seeks their involvement in the change process. This scenario illustrates the _____ technique that helps reduce resistance to change.

Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?

Leading Edge Software Inc. has introduced a new activity called "Group Farming" in which the company's executive groups participate in farming activities for three hours every month. This activity has been designed by the company to emphasize the importance of interdependence and coordination among its employees. Which of the following organization development techniques is the company using?

A change in an organization's culture is an example of change in the area of _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Perceptions

_____ is the last step in the change process.

Substantive modification to some part of an organization is known as _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -An OD consultant observes groups in the organization to develop an understanding of their communication patterns, decision-making and leadership processes.

_____ is a common platform for changing business processes.

_____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.

Which of the following is an effective way of overcoming resistance to change?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Enhances the effectiveness of people working in groups

When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of _____.

In general, the biggest cause of worker resistance to change is _____.

Which of the following exemplifies the first step in the comprehensive organization change model?

When organizational change involves planned alteration of work sequence or work activities, the change primarily occurs in the area of _____.

A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process.