Question 1

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.

Accepted Answer

A)  technology and operations 
B)  social structure 
C)  people 
D)  task environment 
E)  organization structure and design 
A)  technology and operations 
B)  social structure 
C)  people 
D)  task environment 
E)  organization structure and design

Question 2

The normal process within an organization that leads to a system decline is known as _____.

Accepted Answer

A)  reengineering 
B)  synergy 
C)  process gain 
D)  innovation 
E)  entropy 
A)  reengineering 
B)  synergy 
C)  process gain 
D)  innovation 
E)  entropy

Question 3

_____ are changes in the way products or services are manufactured, created, or distributed.

Accepted Answer

A)  Process innovations 
B)  Operational innovations 
C)  Radical innovations 
D)  Mechanical innovations 
E)  Managerial innovations 
A)  Process innovations 
B)  Operational innovations 
C)  Radical innovations 
D)  Mechanical innovations 
E)  Managerial innovations

Question 4

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-The aim of this approach is usually to change the behavior of supervisors by showing them how their subordinates view them.

Accepted Answer

A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Survey feedback 
A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Survey feedback

Question 5

The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?

Accepted Answer

A)  Evaluation and follow-up 
B)  Selection of appropriate change technique 
C)  Planning for implementation of change 
D)  Diagnosis of relevant variables 
E)  Actual implementation 
A)  Evaluation and follow-up 
B)  Selection of appropriate change technique 
C)  Planning for implementation of change 
D)  Diagnosis of relevant variables 
E)  Actual implementation

Question 6

Which of the following is true of business process changes?

Accepted Answer

A)  Business process change should not be carried out during a phase of entropy. 
B)  Business process change requires a careful blend of top-down and bottom-up involvement. 
C)  Centralization must be adopted by the top management for the business process change to be successful. 
D)  Employee participation should be minimal during a business process change. 
E)  Successful business process change is not accompanied by a sense of urgency. 
A)  Business process change should not be carried out during a phase of entropy. 
B)  Business process change requires a careful blend of top-down and bottom-up involvement. 
C)  Centralization must be adopted by the top management for the business process change to be successful. 
D)  Employee participation should be minimal during a business process change. 
E)  Successful business process change is not accompanied by a sense of urgency.

Question 7

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Enterprise resource planning

Accepted Answer

A) Organization structure and design 
B) Technology and operations change 
C) People change 
A) Organization structure and design 
B) Technology and operations change 
C) People change

Question 8

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Control system

Accepted Answer

A) Organization structure and design 
B) Technology and operations change 
C) People change 
A) Organization structure and design 
B) Technology and operations change 
C) People change

Question 9

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.

Accepted Answer

A)  entropy 
B)  process change 
C)  innovation 
D)  reengineering 
E)  system change 
A)  entropy 
B)  process change 
C)  innovation 
D)  reengineering 
E)  system change

Question 10

_____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Accepted Answer

A)  Process consultation 
B)  Third-party peacemaking 
C)  Team building 
D)  Life and career planning 
E)  Counseling 
A)  Process consultation 
B)  Third-party peacemaking 
C)  Team building 
D)  Life and career planning 
E)  Counseling

Question 11

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Focuses on improving interdependent group relationships

Accepted Answer

A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Survey feedback 
A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Survey feedback

Question 12

The first step of the change process involves:

Accepted Answer

A)  recognizing the need for change. 
B)  implementing the change. 
C)  selecting a change technique. 
D)  choosing a change leader. 
E)  overcoming resistance to change. 
A)  recognizing the need for change. 
B)  implementing the change. 
C)  selecting a change technique. 
D)  choosing a change leader. 
E)  overcoming resistance to change.

Question 13

_____ is a piecemeal response to circumstances as they develop.

Accepted Answer

A)  Planned change 
B)  Programmed change 
C)  Premeditated change 
D)  Natural change 
E)  Reactive change 
A)  Planned change 
B)  Programmed change 
C)  Premeditated change 
D)  Natural change 
E)  Reactive change

Question 14

_____ is one of the three specific ways for promoting innovation in organizations.

Accepted Answer

A)  Organization culture 
B)  Organization development 
C)  Enterprise resource planning 
D)  Force-field analysis 
E)  Division of labor 
A)  Organization culture 
B)  Organization development 
C)  Enterprise resource planning 
D)  Force-field analysis 
E)  Division of labor

Question 15

In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called _____.

Accepted Answer

A)  facilitation 
B)  implementation 
C)  force-field analysis 
D)  participative development 
E)  education 
A)  facilitation 
B)  implementation 
C)  force-field analysis 
D)  participative development 
E)  education

Question 16

Which of the following is a possible diagnostic activity in organization development?

Accepted Answer

A)  Enterprise resource planning 
B)  Attitude surveys 
C)  Force-field analysis 
D)  Job shadowing 
E)  Reverse engineering 
A)  Enterprise resource planning 
B)  Attitude surveys 
C)  Force-field analysis 
D)  Job shadowing 
E)  Reverse engineering

Question 17

_____ is the managed effort of an organization to develop new products or services or new uses for existing products or services

Accepted Answer

A)  Divestiture 
B)  Innovation 
C)  Reverse engineering 
D)  Job deskilling 
E)  Contingency management 
A)  Divestiture 
B)  Innovation 
C)  Reverse engineering 
D)  Job deskilling 
E)  Contingency management

Question 18

According to the Lewin model of organization change process, refreezing involves _____.

Accepted Answer

A)  recognizing why the change is necessary 
B)  informing people about the change 
C)  the implementation of the change 
D)  reinforcing the change so that it becomes a part of the system 
E)  repeating the organization change process at frequent intervals 
A)  recognizing why the change is necessary 
B)  informing people about the change 
C)  the implementation of the change 
D)  reinforcing the change so that it becomes a part of the system 
E)  repeating the organization change process at frequent intervals

Question 19

Which of the following can help make the business change process more effective?

Accepted Answer

A)  Limiting employee involvement in the process 
B)  Refraining from creating a sense of urgency in the organization 
C)  Starting the process with a new, clean slate 
D)  Limiting communication channels 
E)  Refraining from changing company strategies 
A)  Limiting employee involvement in the process 
B)  Refraining from creating a sense of urgency in the organization 
C)  Starting the process with a new, clean slate 
D)  Limiting communication channels 
E)  Refraining from changing company strategies

Question 20

In _____, each employee responds to a questionnaire intended to measure perceptions and attitudes.

Accepted Answer

survey feedback
In survey feed

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.

The normal process within an organization that leads to a system decline is known as _____.

_____ are changes in the way products or services are manufactured, created, or distributed.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -The aim of this approach is usually to change the behavior of supervisors by showing them how their subordinates view them.

Which of the following is true of business process changes?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Enterprise resource planning

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Control system

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.

_____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Focuses on improving interdependent group relationships

The first step of the change process involves:

_____ is a piecemeal response to circumstances as they develop.

_____ is one of the three specific ways for promoting innovation in organizations.

Which of the following is a possible diagnostic activity in organization development?

_____ is the managed effort of an organization to develop new products or services or new uses for existing products or services

According to the Lewin model of organization change process, refreezing involves _____.

Which of the following can help make the business change process more effective?

In _____, each employee responds to a questionnaire intended to measure perceptions and attitudes.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 7: Organization Change and Innovation

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.

The normal process within an organization that leads to a system decline is known as _____.

_____ are changes in the way products or services are manufactured, created, or distributed.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -The aim of this approach is usually to change the behavior of supervisors by showing them how their subordinates view them.

Which of the following is true of business process changes?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Enterprise resource planning

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Control system

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.

_____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Focuses on improving interdependent group relationships

The first step of the change process involves:

_____ is a piecemeal response to circumstances as they develop.

_____ is one of the three specific ways for promoting innovation in organizations.

Which of the following is a possible diagnostic activity in organization development?

_____ is the managed effort of an organization to develop new products or services or new uses for existing products or services

According to the Lewin model of organization change process, refreezing involves _____.

Which of the following can help make the business change process more effective?

In _____, each employee responds to a questionnaire intended to measure perceptions and attitudes.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters