Question 1

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Departmentalization

Accepted Answer

A) Organization structure and design 
B) Technology and operations change 
C) People change 
A) Organization structure and design 
B) Technology and operations change 
C) People change

Question 2

Which of the following can help make the reengineering process more effective?

Accepted Answer

A)  Limiting communication 
B)  Creating a sense of urgency in the organization 
C)  Adopting a highly centralized organizational structure 
D)  Refraining from making extensive changes 
E)  Limiting employee involvement in the process 
A)  Limiting communication 
B)  Creating a sense of urgency in the organization 
C)  Adopting a highly centralized organizational structure 
D)  Refraining from making extensive changes 
E)  Limiting employee involvement in the process

Question 3

The top management at Phoenix Inc. planned to shift their corporate office to a bigger and better facility about four streets away from the current location. The top managers knew that their decision would meet with considerable employee resistance, so they informed all the employees well in advance of the advantages of moving to the new office. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario?

Accepted Answer

A)  Risk propensity 
B)  Education 
C)  Specialization 
D)  Micromanagement 
E)  Deskilling 
A)  Risk propensity 
B)  Education 
C)  Specialization 
D)  Micromanagement 
E)  Deskilling

Question 4

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.

Accepted Answer

A)  people 
B)  work processes 
C)  organizational control systems 
D)  organization structure 
E)  task environment 
A)  people 
B)  work processes 
C)  organizational control systems 
D)  organization structure 
E)  task environment

Question 5

_____ is the radical redesign of all aspects of a business to achieve major gains in cost, service or time.

Accepted Answer

Business process change or Ree

Question 6

In the context of organization development techniques, coaching and counseling:

Accepted Answer

A)  focus on how an individual is performing today. 
B)  provide nonevaluative feedback to individuals. 
C)  provide assistance to individuals with achieving non-work-related objectives. 
D)  are designed for managers and not executive employees. 
E)  focus exclusively on increasing productivity. 
A)  focus on how an individual is performing today. 
B)  provide nonevaluative feedback to individuals. 
C)  provide assistance to individuals with achieving non-work-related objectives. 
D)  are designed for managers and not executive employees. 
E)  focus exclusively on increasing productivity.

Question 7

The technique generally thought to be most effective in dealing with resistance to change is _____.

Accepted Answer

participation
Participation is

Question 8

Blue Bells Inc. is a software services firm. Lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of _____.

Accepted Answer

A)  people 
B)  task environment 
C)  technology and operations 
D)  general environment 
E)  regulatory systems 
A)  people 
B)  task environment 
C)  technology and operations 
D)  general environment 
E)  regulatory systems

Question 9

Unions negotiating for higher wages is an example of a(n) _____ force for change.

Accepted Answer

A)  internal 
B)  technical 
C)  external 
D)  managerial 
E)  legal 
A)  internal 
B)  technical 
C)  external 
D)  managerial 
E)  legal

Question 10

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

Accepted Answer

A)  technology 
B)  work sequences 
C)  work processes 
D)  organization structure 
E)  enterprise resource planning 
A)  technology 
B)  work sequences 
C)  work processes 
D)  organization structure 
E)  enterprise resource planning

Question 11

_____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace.

Accepted Answer

A)  Innovation development 
B)  Application launch 
C)  Innovation application 
D)  Application growth 
E)  Innovation maturity 
A)  Innovation development 
B)  Application launch 
C)  Innovation application 
D)  Application growth 
E)  Innovation maturity

Question 12

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

Accepted Answer

A)  Third-party peacemaking 
B)  Survey feedback 
C)  Team building 
D)  Process consultation 
E)  Force-field analysis 
A)  Third-party peacemaking 
B)  Survey feedback 
C)  Team building 
D)  Process consultation 
E)  Force-field analysis

Question 13

Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called _____.

Accepted Answer

A)  technostructural activities 
B)  process consultation 
C)  team building 
D)  coaching and counseling 
E)  third-party peacemaking 
A)  technostructural activities 
B)  process consultation 
C)  team building 
D)  coaching and counseling 
E)  third-party peacemaking

Question 14

_____ is an OD technique that involves mediation to resolve problems or conflicts among individuals or groups.

Accepted Answer

Third-party peacemaking
Third-

Question 15

Reactive changes:

Accepted Answer

A)  are made in anticipation of future events. 
B)  are generally more effective than planned changes. 
C)  have more potential for poorly conceived and executed change. 
D)  involve fewer risks than planned changes. 
E)  are preferred to planned changes by most successful organizations. 
A)  are made in anticipation of future events. 
B)  are generally more effective than planned changes. 
C)  have more potential for poorly conceived and executed change. 
D)  involve fewer risks than planned changes. 
E)  are preferred to planned changes by most successful organizations.

Question 16

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.

Accepted Answer

A)  job design 
B)  people 
C)  organization culture 
D)  line-staff structure 
E)  technology and operations 
A)  job design 
B)  people 
C)  organization culture 
D)  line-staff structure 
E)  technology and operations

Question 17

_____ is a planned effort that is organization-wide, managed from the top, and intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge.

Accepted Answer

Organization development
Organization de

Question 18

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Culture

Accepted Answer

A) Organization structure and design 
B) Technology and operations change 
C) People change 
A) Organization structure and design 
B) Technology and operations change 
C) People change

Question 19

The managed effort of an organization to develop new products or services or new uses for existing products or services is known as _____.

Accepted Answer

innovation
The managed effort

Question 20

The first stage in the organizational innovation process is _____.

Accepted Answer

innovation development
Innovat

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Departmentalization

Which of the following can help make the reengineering process more effective?

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.

_____ is the radical redesign of all aspects of a business to achieve major gains in cost, service or time.

In the context of organization development techniques, coaching and counseling:

The technique generally thought to be most effective in dealing with resistance to change is _____.

Unions negotiating for higher wages is an example of a(n) _____ force for change.

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

_____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace.

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called _____.

_____ is an OD technique that involves mediation to resolve problems or conflicts among individuals or groups.

Reactive changes:

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.

_____ is a planned effort that is organization-wide, managed from the top, and intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Culture

The managed effort of an organization to develop new products or services or new uses for existing products or services is known as _____.

The first stage in the organizational innovation process is _____.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 7: Organization Change and Innovation

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Departmentalization

Which of the following can help make the reengineering process more effective?

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.

_____ is the radical redesign of all aspects of a business to achieve major gains in cost, service or time.

In the context of organization development techniques, coaching and counseling:

The technique generally thought to be most effective in dealing with resistance to change is _____.

Unions negotiating for higher wages is an example of a(n) _____ force for change.

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

_____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace.

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called _____.

_____ is an OD technique that involves mediation to resolve problems or conflicts among individuals or groups.

Reactive changes:

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.

_____ is a planned effort that is organization-wide, managed from the top, and intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Culture

The managed effort of an organization to develop new products or services or new uses for existing products or services is known as _____.

The first stage in the organizational innovation process is _____.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters