Exam 17: Managing Personal and Organizational Change

The target of change is the individual or group that wants the behavioral change to happen.

Changes in formal structures/systems, policies/procedures, measurements, and the basic tools, processes, and resources that the organization uses to accomplish goals are examples of the _______.

The brutal reality is that, for most people, _____ is remarkably difficult.

About six weeks ago, Annie decided to start living a healthier lifestyle. She's feeling great, but she misses spending time with her friends over pizzas, chicken wings, and beers. So instead she's now inviting her friends to join her for walks, bike rides, and other active outings. Which of the following best describes Annie's current situation?

Many people wanting to change can spend a significant amount of time, even many years, in precontemplation.

Who is the person or group with the power to authorize, provide resources, and legitimize the change?

The design group has been working on a highly innovative, experimental engine. After months of fine-tuning the design and building a prototype, their initial tests show that in some ways the engine works even better than they had anticipated. The team members are elated and feel that this short-term accomplishment has given a real boost to the ______ of the process.