Exam 17: Managing Personal and Organizational Change

A manager can help an employee accept change by helping that person deal with the emotions associated with the ending and the sense of loss.

Managers should look for ways to __________ the new approach/change.

One of your most important challenges as a manager will be to keep people focused on adaptive change to meet the demands of a turbulent and rapidly changing world.

Effective change managers leverage two parts of any change issue: the hard side and the soft side. Explain which side managers feel more comfortable working with and why. Contrast between the two.

What are the three key roles involve in organizational change? Give a brief description of what each role does during organizational change.

Many organizations have become stuck in outmoded cultures that no longer work for a shifting environment. Explain why a strong, adaptive culture is important in a learning organization.

Which key helps people learn and practice the new skills and habits needed to change?

What are the eight stages of Planned Organizational Change? Of these, which one do you think is the most important, and why?

Robbie and Becca are planning to start a web design business together. They have high hopes for their success because of Robbie's expertise in marketing and Becca's web design experience. What stage are Robbie and Becca in?

What does changing behavior always depend on?

What is the psychological process people go through during a significant change?

This is typically the shortest of the change stages, during which people consciously attempt to change their habits:

Ineffective leaders of social movements are highly skilled at giving people hope and faith that change is possible.

When an individual is attempting significant behavioral change, it is helpful to understand that the mind and body go through stages.

Until the employee attitudes, values, and beliefs are shifted, the __________.

In a learning organization, ______ may be reflected in self-directed work teams, quality circles, job enrichment, and employee participation groups as well as through decision-making authority, training, and information so that people can perform jobs without close supervision.

In a learning organization, what is the basis for information sharing and getting things done?

________ is the force that has enabled Carey to pursue his college degree, even though he can only take one class at a time on top of his full-time job and family obligations.

What are the four stages of the appreciate inquiry process? Tell what happens in each stage.

Where should the need for change come from?