Question 1

Performance is improved when employees are ____.

Accepted Answer

A)  committed to attaining the goal 
B)  motivated because they help decide what is expected 
C)  free to be resourceful 
D)  all of these 
A)  committed to attaining the goal 
B)  motivated because they help decide what is expected 
C)  free to be resourceful 
D)  all of these

Question 2

What is the effectiveness of a manager's focus and behavior contingent on?

Accepted Answer

A)  organizational situations 
B)  high relationships 
C)  operational needs 
D)  none of these 
A)  organizational situations 
B)  high relationships 
C)  operational needs 
D)  none of these

Question 3

When must a manager fire someone?

Accepted Answer

A)  if the employee is a poor performer 
B)  if the employee has medical issues 
C)  if the employee has to be made the scapegoat for an issue 
D)  all of these 
A)  if the employee is a poor performer 
B)  if the employee has medical issues 
C)  if the employee has to be made the scapegoat for an issue 
D)  all of these

Question 4

The use of coercive power is sometimes necessary, but good managers limit their use of this ______ type of power.

Accepted Answer

A)  positive 
B)  creative 
C)  negative 
D)  none of these 
A)  positive 
B)  creative 
C)  negative 
D)  none of these

Question 5

Hard power, or _________ power, includes legitimate, reward, and coercive power.

Accepted Answer

A)  soft power 
B)  positional 
C)  coercive power 
D)  none of these 
A)  soft power 
B)  positional 
C)  coercive power 
D)  none of these

Question 6

What is the term for the potential ability of one person in an organization to influence other people to bring about desired outcomes?

Accepted Answer

A)  freedom 
B)  competence 
C)  power 
D)  none of these 
A)  freedom 
B)  competence 
C)  power 
D)  none of these

Question 7

What are some things managers need to do when they get the right people on board?

Accepted Answer

A)  support 
B)  encourage 
C)  motivate 
D)  all of these 
A)  support 
B)  encourage 
C)  motivate 
D)  all of these

Question 8

When a manager and employee are coming up with goals, what should they try to do when defining the goals?

Accepted Answer

A)  let the manager set the goals 
B)  let the employee set the goals 
C)  look at only general goals 
D)  make the goals jointly derived 
A)  let the manager set the goals 
B)  let the employee set the goals 
C)  look at only general goals 
D)  make the goals jointly derived

Question 9

What does the SMART acronym stand for?

Accepted Answer

Specific
Measurable

Question 10

People are willing __ when they genuinely admire their manager's competence and style.

Accepted Answer

A)  to work harder 
B)  to be more cooperative 
C)  to collaborate with team members 
D)  all of these 
A)  to work harder 
B)  to be more cooperative 
C)  to collaborate with team members 
D)  all of these

Question 11

The "S" part of the SMART goals is defined as:

Accepted Answer

A)  What exactly will you accomplish with this goal? 
B)  How will you know when you have accomplished the goal? 
C)  What is this goal significant to your job? 
D)  When will you complete the achievement of the goal? 
A)  What exactly will you accomplish with this goal? 
B)  How will you know when you have accomplished the goal? 
C)  What is this goal significant to your job? 
D)  When will you complete the achievement of the goal?

Question 12

For organizations to function well, everyone needs to know what they are accountable for and accept the responsibility for performing it. One system you can use to manage people and projects is called the _________.

Accepted Answer

A)  power plays 
B)  accountability cycle 
C)  blame game 
D)  none of these 
A)  power plays 
B)  accountability cycle 
C)  blame game 
D)  none of these

Question 13

If the manager has an inflexible style, high performance is not likely when the manager is in a situation that fits his/her particular style.

Accepted Answer

A) True 
 B)False

Question 14

Dean supervises six employees on the manufacturing plant floor. He has been keeping a tally of each worker's daily output so that he can rank the employees in a forced ranking system according to ____.

Accepted Answer

A)  their performance relative to a standard 
B)  their absolute performance 
C)  their relative performance to each other 
D)  how much money they make 
A)  their performance relative to a standard 
B)  their absolute performance 
C)  their relative performance to each other 
D)  how much money they make

Question 15

What is the negative side of reward power?

Accepted Answer

A)  coercive power 
B)  criticism 
C)  promotions 
D)  sales 
A)  coercive power 
B)  criticism 
C)  promotions 
D)  sales

Question 16

What will you need to do as a manager to keep work progressing as desired?

Accepted Answer

A)  Leave the team alone. 
B)  Approach the team with more work. 
C)  Periodically monitor the team's work. 
D)  none of these 
A)  Leave the team alone. 
B)  Approach the team with more work. 
C)  Periodically monitor the team's work. 
D)  none of these

Question 17

For any organization to succeed, managers have to have systems that hold people accountable for achieving specific desired results.

Accepted Answer

A) True 
 B)False

Question 18

What are the key steps to a performance appraisal?

Accepted Answer

The first step is to be prepared. Both t

Question 19

What are the two paths to the kind of high performance that effective managers pay attention to?

Accepted Answer

A)  Path less taken & path well traveled 
B)  Path to meet the needs of the work and meet the needs of the people who do the work. 
C)  Direction of specific results and goals 
D)  none of these 
A)  Path less taken & path well traveled 
B)  Path to meet the needs of the work and meet the needs of the people who do the work. 
C)  Direction of specific results and goals 
D)  none of these

Question 20

The first people need is the need to get the right people on the bus, which means ________________.

Accepted Answer

A)  hiring people who fit the team's culture and requirements of the job 
B)  getting people on a bus 
C)  letting people leave on a bus if they choose 
D)  organizing people into groups 
A)  hiring people who fit the team's culture and requirements of the job 
B)  getting people on a bus 
C)  letting people leave on a bus if they choose 
D)  organizing people into groups

Performance is improved when employees are ____.

What is the effectiveness of a manager's focus and behavior contingent on?

When must a manager fire someone?

The use of coercive power is sometimes necessary, but good managers limit their use of this ______ type of power.

Hard power, or _________ power, includes legitimate, reward, and coercive power.

What is the term for the potential ability of one person in an organization to influence other people to bring about desired outcomes?

What are some things managers need to do when they get the right people on board?

When a manager and employee are coming up with goals, what should they try to do when defining the goals?

What does the SMART acronym stand for?

People are willing __ when they genuinely admire their manager's competence and style.

The "S" part of the SMART goals is defined as:

For organizations to function well, everyone needs to know what they are accountable for and accept the responsibility for performing it. One system you can use to manage people and projects is called the _________.

If the manager has an inflexible style, high performance is not likely when the manager is in a situation that fits his/her particular style.

Dean supervises six employees on the manufacturing plant floor. He has been keeping a tally of each worker's daily output so that he can rank the employees in a forced ranking system according to ____.

What is the negative side of reward power?

What will you need to do as a manager to keep work progressing as desired?

For any organization to succeed, managers have to have systems that hold people accountable for achieving specific desired results.

What are the key steps to a performance appraisal?

What are the two paths to the kind of high performance that effective managers pay attention to?

The first people need is the need to get the right people on the bus, which means ________________.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 14: Achieving Desired Outcomes: Getting the Right People and Managing Performance

Performance is improved when employees are ____.

What is the effectiveness of a manager's focus and behavior contingent on?

When must a manager fire someone?

The use of coercive power is sometimes necessary, but good managers limit their use of this ______ type of power.

Hard power, or _________ power, includes legitimate, reward, and coercive power.

What is the term for the potential ability of one person in an organization to influence other people to bring about desired outcomes?

What are some things managers need to do when they get the right people on board?

When a manager and employee are coming up with goals, what should they try to do when defining the goals?

What does the SMART acronym stand for?

People are willing __ when they genuinely admire their manager's competence and style.

The "S" part of the SMART goals is defined as:

For organizations to function well, everyone needs to know what they are accountable for and accept the responsibility for performing it. One system you can use to manage people and projects is called the _________.

If the manager has an inflexible style, high performance is not likely when the manager is in a situation that fits his/her particular style.

Dean supervises six employees on the manufacturing plant floor. He has been keeping a tally of each worker's daily output so that he can rank the employees in a forced ranking system according to ____.

What is the negative side of reward power?

What will you need to do as a manager to keep work progressing as desired?

For any organization to succeed, managers have to have systems that hold people accountable for achieving specific desired results.

What are the key steps to a performance appraisal?

What are the two paths to the kind of high performance that effective managers pay attention to?

The first people need is the need to get the right people on the bus, which means ________________.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters