Question 1

Supportive listening expands a manager's credibility in the eyes of others and enhances the manager's influence, effectiveness, and success.

Accepted Answer

A) True 
 B)False

Question 2

To give an effective presentation, stop occasionally to take a breath and review your notes. Don't be afraid to

Accepted Answer

A)  omit details as you go 
B)  pause occasionally 
C)  slow down 
D)  none of these 
A)  omit details as you go 
B)  pause occasionally 
C)  slow down 
D)  none of these

Question 3

What can you do to build an open communication climate?

Accepted Answer

A)  Have weekly staff meetings 
B)  Institute a suggestions box 
C)  Remove conventional hierarchical and departmental boundaries 
D)  Require weekly written reports 
A)  Have weekly staff meetings 
B)  Institute a suggestions box 
C)  Remove conventional hierarchical and departmental boundaries 
D)  Require weekly written reports

Question 4

A manager who has the ability to deliver rousing speeches or write brilliant commentary, but who doesn't know how to listen, is _________________.

Accepted Answer

A)  likely to fail 
B)  not an effective communicator 
C)  unable to make decisions 
D)  a good leader 
A)  likely to fail 
B)  not an effective communicator 
C)  unable to make decisions 
D)  a good leader

Question 5

You can relieve some of the anxiety associated with giving a presentation by focusing on communication rather than performance.

Accepted Answer

A) True 
 B)False

Question 6

The amount of information that can be transmitted during a communication episode is known as ________.

Accepted Answer

A)  communication channel 
B)  continuum channel 
C)  channel diversity 
D)  channel richness 
A)  communication channel 
B)  continuum channel 
C)  channel diversity 
D)  channel richness

Question 7

Who is responsible for the values that guide decisions and behavior?

Accepted Answer

A)  employees 
B)  managers 
C)  everyone 
D)  human resources 
A)  employees 
B)  managers 
C)  everyone 
D)  human resources

Question 8

Why is feedback so important?

Accepted Answer

A)  Because of the potential for communication errors 
B)  Because managers learn from it 
C)  Because data is needed 
D)  Because everyone needs to voice their opinions 
A)  Because of the potential for communication errors 
B)  Because managers learn from it 
C)  Because data is needed 
D)  Because everyone needs to voice their opinions

Question 9

Who is responsible for shaping how people think about their work and the organization they work for?

Accepted Answer

A)  CEOs 
B)  janitors 
C)  employees 
D)  managers 
A)  CEOs 
B)  janitors 
C)  employees 
D)  managers

Question 10

Calling an employee into your office can emphasize hierarchy and your status as ______.

Accepted Answer

A)  customer 
B)  subordinate 
C)  partner 
D)  manager 
A)  customer 
B)  subordinate 
C)  partner 
D)  manager

Question 11

The method of communication where you choose to carry out a communication can be symbolic because _______ .

Accepted Answer

A)  people can't decipher messages 
B)  people decipher messages 
C)  people attach meaning to a manager's choices 
D)  people don't attach meaning to a managers choices 
A)  people can't decipher messages 
B)  people decipher messages 
C)  people attach meaning to a manager's choices 
D)  people don't attach meaning to a managers choices

Question 12

Research suggests that if there is a discrepancy between a person's verbal and nonverbal communication, the ______ is granted more weight by the interpreter.

Accepted Answer

A)  verbal 
B)  communication 
C)  person 
D)  nonverbal 
A)  verbal 
B)  communication 
C)  person 
D)  nonverbal

Question 13

Your credibility is based on your knowledge and expertise as well as how you relate to others.

Accepted Answer

A) True 
 B)False

Question 14

Encoding and decoding can sometimes cause communication errors.

Accepted Answer

A) True 
 B)False

Question 15

Venture is a small, fast-paced software development company. Steve, the owner and manager, constantly asks his employees to give him candid feedback, both in weekly team meetings and during informal, spontaneous conversations. This leads to __________.

Accepted Answer

A)  more meetings and longer hours 
B)  more ideas and faster learning 
C)  closed door policies and harassment 
D)  none of the above 
A)  more meetings and longer hours 
B)  more ideas and faster learning 
C)  closed door policies and harassment 
D)  none of the above

Question 16

Asking questions makes people ___________ solving their own problems.

Accepted Answer

A)  deny responsibility for 
B)  accept responsibility for 
C)  feel insecure about 
D)  none of these 
A)  deny responsibility for 
B)  accept responsibility for 
C)  feel insecure about 
D)  none of these

Question 17

What is pace in reference to presentations?

Accepted Answer

A)  rhythm 
B)  speed 
C)  movement 
D)  all of these 
A)  rhythm 
B)  speed 
C)  movement 
D)  all of these

Question 18

What is the term that refers to the process of influencing how others construct meaning and make sense of their environment?

Accepted Answer

A)  sensegiving 
B)  counseling 
C)  supervising 
D)  informing 
A)  sensegiving 
B)  counseling 
C)  supervising 
D)  informing

Question 19

At Dallas Distributors, all employees from all departments are invited to attend quarterly meetings where the president and other executives share all of the financial statements, explain the company's goals, and provide details on all high-level decisions. Dallas Distributors practices __________.

Accepted Answer

A)  Closed-door policies 
B)  Open communication 
C)  Truthfulness 
D)  Mass emailing 
A)  Closed-door policies 
B)  Open communication 
C)  Truthfulness 
D)  Mass emailing

Question 20

Why is the art of persuasion important?

Accepted Answer

The ability to persuade others

Supportive listening expands a manager's credibility in the eyes of others and enhances the manager's influence, effectiveness, and success.

To give an effective presentation, stop occasionally to take a breath and review your notes. Don't be afraid to

What can you do to build an open communication climate?

A manager who has the ability to deliver rousing speeches or write brilliant commentary, but who doesn't know how to listen, is _________________.

You can relieve some of the anxiety associated with giving a presentation by focusing on communication rather than performance.

The amount of information that can be transmitted during a communication episode is known as ________.

Who is responsible for the values that guide decisions and behavior?

Why is feedback so important?

Who is responsible for shaping how people think about their work and the organization they work for?

Calling an employee into your office can emphasize hierarchy and your status as ______.

The method of communication where you choose to carry out a communication can be symbolic because _______ .

Research suggests that if there is a discrepancy between a person's verbal and nonverbal communication, the ______ is granted more weight by the interpreter.

Your credibility is based on your knowledge and expertise as well as how you relate to others.

Encoding and decoding can sometimes cause communication errors.

Venture is a small, fast-paced software development company. Steve, the owner and manager, constantly asks his employees to give him candid feedback, both in weekly team meetings and during informal, spontaneous conversations. This leads to __________.

Asking questions makes people ___________ solving their own problems.

What is pace in reference to presentations?

What is the term that refers to the process of influencing how others construct meaning and make sense of their environment?

At Dallas Distributors, all employees from all departments are invited to attend quarterly meetings where the president and other executives share all of the financial statements, explain the company's goals, and provide details on all high-level decisions. Dallas Distributors practices __________.

Why is the art of persuasion important?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 6: How Managers Communicate

Supportive listening expands a manager's credibility in the eyes of others and enhances the manager's influence, effectiveness, and success.

To give an effective presentation, stop occasionally to take a breath and review your notes. Don't be afraid to

What can you do to build an open communication climate?

A manager who has the ability to deliver rousing speeches or write brilliant commentary, but who doesn't know how to listen, is _________________.

You can relieve some of the anxiety associated with giving a presentation by focusing on communication rather than performance.

The amount of information that can be transmitted during a communication episode is known as ________.

Who is responsible for the values that guide decisions and behavior?

Why is feedback so important?

Who is responsible for shaping how people think about their work and the organization they work for?

Calling an employee into your office can emphasize hierarchy and your status as ______.

The method of communication where you choose to carry out a communication can be symbolic because _______ .

Research suggests that if there is a discrepancy between a person's verbal and nonverbal communication, the ______ is granted more weight by the interpreter.

Your credibility is based on your knowledge and expertise as well as how you relate to others.

Encoding and decoding can sometimes cause communication errors.

Venture is a small, fast-paced software development company. Steve, the owner and manager, constantly asks his employees to give him candid feedback, both in weekly team meetings and during informal, spontaneous conversations. This leads to __________.

Asking questions makes people ___________ solving their own problems.

What is pace in reference to presentations?

What is the term that refers to the process of influencing how others construct meaning and make sense of their environment?

At Dallas Distributors, all employees from all departments are invited to attend quarterly meetings where the president and other executives share all of the financial statements, explain the company's goals, and provide details on all high-level decisions. Dallas Distributors practices __________.

Why is the art of persuasion important?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters