Question 1

The most effective managers learn to sense others' emotions and adjust their approach to ____________.

Accepted Answer

A)  get the desired outcome they want 
B)  persuade and coax employees into feeling secure about the task 
C)  manipulate others 
D)  match the audience's ability to receive their message 
A)  get the desired outcome they want 
B)  persuade and coax employees into feeling secure about the task 
C)  manipulate others 
D)  match the audience's ability to receive their message

Question 2

By demonstrating that you make well-informed, sound decisions, you ______ others' confidence in your knowledge and expertise.

Accepted Answer

A)  decrease 
B)  increase 
C)  instill 
D)  manipulate 
A)  decrease 
B)  increase 
C)  instill 
D)  manipulate

Question 3

What is the medium by which a message is carried from one person to another?

Accepted Answer

A)  text message 
B)  communication channel 
C)  blog 
D)  newsletter 
A)  text message 
B)  communication channel 
C)  blog 
D)  newsletter

Question 4

Electronic methods decrease the potential for communication errors.

Accepted Answer

A) True 
 B)False

Question 5

The medium by which the message is sent is the _________.

Accepted Answer

A)  phone 
B)  voicemail 
C)  channel 
D)  internet 
A)  phone 
B)  voicemail 
C)  channel 
D)  internet

Question 6

Human communication is quite complex and fraught with opportunities for ________.

Accepted Answer

A)  comparison 
B)  the future 
C)  knowledge 
D)  misunderstanding 
A)  comparison 
B)  the future 
C)  knowledge 
D)  misunderstanding

Question 7

______ refers to consciously striving to grasp and interpret a message's genuine meaning.

Accepted Answer

A)  Reading 
B)  Controlling 
C)  Listening 
D)  Encoding 
A)  Reading 
B)  Controlling 
C)  Listening 
D)  Encoding

Question 8

As a manager, be aware of what you signal to others in addition to your verbal messages because people will interpret _______, just as they attach meaning to your words.

Accepted Answer

A)  your actions as symbols 
B)  your emails 
C)  your messages 
D)  your memos 
A)  your actions as symbols 
B)  your emails 
C)  your messages 
D)  your memos

Question 9

Explain channel richness. What influences channel richness? How should someone select a channel?

Accepted Answer

Channels differ in their capacity to con

Question 10

Messages transmitted through action and behavior, which accounts for at least half of the entire message received in a personal encounter, is known as ______.

Accepted Answer

A)  mind reading 
B)  verbal communication 
C)  physical actions 
D)  nonverbal communication 
A)  mind reading 
B)  verbal communication 
C)  physical actions 
D)  nonverbal communication

Question 11

Many people don't realize they are always communicating by their ______.

Accepted Answer

A)  facial expressions 
B)  body language 
C)  behavior 
D)  all of these 
A)  facial expressions 
B)  body language 
C)  behavior 
D)  all of these

Question 12

What is the message?\

Accepted Answer

A)  A tangible formulation of the thought or idea sent to the employee 
B)  A series of words 
C)  A channel for higher thinking 
D)  An assortment of thoughts 
A)  A tangible formulation of the thought or idea sent to the employee 
B)  A series of words 
C)  A channel for higher thinking 
D)  An assortment of thoughts

Question 13

If communication is ineffective, significant problems can result, including:

Accepted Answer

A)  poor employee morale 
B)  decreased performance 
C)  lack of innovation 
D)  all of these 
A)  poor employee morale 
B)  decreased performance 
C)  lack of innovation 
D)  all of these

Question 14

Communicating with candor means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited.

Accepted Answer

A) True 
 B)False

Question 15

What is encoding?

Accepted Answer

A manager who wants to communi

Question 16

To act as sensegivers, ________ are communication champions.

Accepted Answer

A)  employers 
B)  facilitators 
C)  employees 
D)  managers 
A)  employers 
B)  facilitators 
C)  employees 
D)  managers

Question 17

Describing how what you are requesting will benefit others as well as yourself is an example of being ________.

Accepted Answer

A)  candid 
B)  ruthless 
C)  persuasive 
D)  manipulative 
A)  candid 
B)  ruthless 
C)  persuasive 
D)  manipulative

Question 18

Why do most managers fail at their attempts to persuade?

Accepted Answer

A)  They think of persuasion as aggressively convincing others to see things their way. 
B)  They think of persuasion as a useless tool. 
C)  They do not try hard enough. 
D)  They think the employee will use it against them. 
A)  They think of persuasion as aggressively convincing others to see things their way. 
B)  They think of persuasion as a useless tool. 
C)  They do not try hard enough. 
D)  They think the employee will use it against them.

Question 19

Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others.

Accepted Answer

A) True 
 B)False

Question 20

When practicing a presentation, you should ______.

Accepted Answer

A)  ignore feedback 
B)  time yourself 
C)  not ask questions 
D)  wait to prepare until just before the presentation 
A)  ignore feedback 
B)  time yourself 
C)  not ask questions 
D)  wait to prepare until just before the presentation

The most effective managers learn to sense others' emotions and adjust their approach to ____________.

By demonstrating that you make well-informed, sound decisions, you ______ others' confidence in your knowledge and expertise.

What is the medium by which a message is carried from one person to another?

Electronic methods decrease the potential for communication errors.

The medium by which the message is sent is the _________.

Human communication is quite complex and fraught with opportunities for ________.

______ refers to consciously striving to grasp and interpret a message's genuine meaning.

As a manager, be aware of what you signal to others in addition to your verbal messages because people will interpret _______, just as they attach meaning to your words.

Explain channel richness. What influences channel richness? How should someone select a channel?

Messages transmitted through action and behavior, which accounts for at least half of the entire message received in a personal encounter, is known as ______.

Many people don't realize they are always communicating by their ______.

What is the message?\

If communication is ineffective, significant problems can result, including:

Communicating with candor means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited.

What is encoding?

To act as sensegivers, ________ are communication champions.

Describing how what you are requesting will benefit others as well as yourself is an example of being ________.

Why do most managers fail at their attempts to persuade?

Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others.

When practicing a presentation, you should ______.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 6: How Managers Communicate

The most effective managers learn to sense others' emotions and adjust their approach to ____________.

By demonstrating that you make well-informed, sound decisions, you ______ others' confidence in your knowledge and expertise.

What is the medium by which a message is carried from one person to another?

Electronic methods decrease the potential for communication errors.

The medium by which the message is sent is the _________.

Human communication is quite complex and fraught with opportunities for ________.

______ refers to consciously striving to grasp and interpret a message's genuine meaning.

As a manager, be aware of what you signal to others in addition to your verbal messages because people will interpret _______, just as they attach meaning to your words.

Explain channel richness. What influences channel richness? How should someone select a channel?

Messages transmitted through action and behavior, which accounts for at least half of the entire message received in a personal encounter, is known as ______.

Many people don't realize they are always communicating by their ______.

What is the message?\

If communication is ineffective, significant problems can result, including:

Communicating with candor means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited.

What is encoding?

To act as sensegivers, ________ are communication champions.

Describing how what you are requesting will benefit others as well as yourself is an example of being ________.

Why do most managers fail at their attempts to persuade?

Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others.

When practicing a presentation, you should ______.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters