Question 1

___ refers to a tendency to continue investing time, money, and energy in something despite evidence that it is not working.

Accepted Answer

A)  Sunk cost 
B)  Negativity bias 
C)  Overconfidence 
D)  Escalating commitment 
A)  Sunk cost 
B)  Negativity bias 
C)  Overconfidence 
D)  Escalating commitment

Question 2

What can managers do to avoid the status quo trap?

Accepted Answer

A)  ask "What if our strategy is wrong?" 
B)  ask "What not do this?" 
C)  over-searching when considering critical problems 
D)  all of these 
A)  ask "What if our strategy is wrong?" 
B)  ask "What not do this?" 
C)  over-searching when considering critical problems 
D)  all of these

Question 3

An example of ___ is pouring more and more effort into a failing employee instead of simply firing the employee.

Accepted Answer

A)  a rising cost 
B)  negativity bias 
C)  overconfidence 
D)  escalating commitment 
A)  a rising cost 
B)  negativity bias 
C)  overconfidence 
D)  escalating commitment

Question 4

Which of the following is a technique to improve problem solving?

Accepted Answer

A)  root cause analysis 
B)  brainstorming 
C)  involvement 
D)  all of these 
A)  root cause analysis 
B)  brainstorming 
C)  involvement 
D)  all of these

Question 5

One of the best ways to clarify problems, as well as the goals and outcomes desired from a solution, is to _____.

Accepted Answer

A)  search the environment 
B)  build consensus 
C)  diagnose the problem 
D)  recognize the problem 
A)  search the environment 
B)  build consensus 
C)  diagnose the problem 
D)  recognize the problem

Question 6

____ basically means the process of taking corrective action to meet objectives and achieve desired results.

Accepted Answer

A)  Problem solving 
B)  Managing 
C)  Interpreting 
D)  Process improvement 
A)  Problem solving 
B)  Managing 
C)  Interpreting 
D)  Process improvement

Question 7

The Army's use of ____ is shown in their procedure of asking four simple questions after a field operation or training exercise.

Accepted Answer

A)  feedback 
B)  motivation 
C)  involving stakeholders 
D)  after-action reviews 
A)  feedback 
B)  motivation 
C)  involving stakeholders 
D)  after-action reviews

___ refers to a tendency to continue investing time, money, and energy in something despite evidence that it is not working.

What can managers do to avoid the status quo trap?

An example of ___ is pouring more and more effort into a failing employee instead of simply firing the employee.

Which of the following is a technique to improve problem solving?

One of the best ways to clarify problems, as well as the goals and outcomes desired from a solution, is to _____.

____ basically means the process of taking corrective action to meet objectives and achieve desired results.

The Army's use of ____ is shown in their procedure of asking four simple questions after a field operation or training exercise.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 5: Creative Problem Solving

___ refers to a tendency to continue investing time, money, and energy in something despite evidence that it is not working.

What can managers do to avoid the status quo trap?

An example of ___ is pouring more and more effort into a failing employee instead of simply firing the employee.

Which of the following is a technique to improve problem solving?

One of the best ways to clarify problems, as well as the goals and outcomes desired from a solution, is to _____.

____ basically means the process of taking corrective action to meet objectives and achieve desired results.

The Army's use of ____ is shown in their procedure of asking four simple questions after a field operation or training exercise.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters