Question 1

Explain the two types of personal approach to problem solving, and which type makes the best manager.

Accepted Answer

1. Innovator style- likes to challenge b

Question 2

When developing alternatives for a solution, which option below would be best?

Accepted Answer

A)  check what other companies have done 
B)  create a custom solution 
C)  satisfice 
D)  find a solution that worked in the past and build on it 
A)  check what other companies have done 
B)  create a custom solution 
C)  satisfice 
D)  find a solution that worked in the past and build on it

Question 3

Feedback is important because problem solving is a ____.

Accepted Answer

A)  long process 
B)  difficult process 
C)  continuous process 
D)  highly scrutinized process 
A)  long process 
B)  difficult process 
C)  continuous process 
D)  highly scrutinized process

Question 4

When selecting the right alternative, it is a good idea to ____.

Accepted Answer

A)  make the decision alone 
B)  obtain support from other managers 
C)  find the optimal solution 
D)  use rational analysis 
A)  make the decision alone 
B)  obtain support from other managers 
C)  find the optimal solution 
D)  use rational analysis

Question 5

Which of the following is a key to effective brainstorming?

Accepted Answer

A)  no criticism 
B)  freewheeling is welcome 
C)  quantity desired 
D)  all of these 
A)  no criticism 
B)  freewheeling is welcome 
C)  quantity desired 
D)  all of these

Question 6

What are the three stages to the problem-solving process?

Accepted Answer

Stage 1: Define the

Question 7

Which step of the problem solving process is defined by the statement "Grasp the true nature of the problem"?

Accepted Answer

A)  evaluate the solution 
B)  develop alternatives 
C)  diagnose the problem 
D)  recognize the problem 
A)  evaluate the solution 
B)  develop alternatives 
C)  diagnose the problem 
D)  recognize the problem

Question 8

Sean has decided to take an immediate solution to a problem that is only 80% effective instead of waiting five months for a solution that is 100% effective. Sean is satisficing.

Accepted Answer

A) True 
 B)False

Question 9

The following terms describe which problem-solving style: approaches tasks from unexpected angles, discovers problems, questions current assumptions and approaches

Accepted Answer

A)  innovator style 
B)  adaptor style 
C)  creative style 
D)  status-quo style 
A)  innovator style 
B)  adaptor style 
C)  creative style 
D)  status-quo style

Question 10

_____ means using your experience and judgement to make a decision.

Accepted Answer

A)  Rational decision making 
B)  Intuitive problem identification 
C)  Gathering information 
D)  Learning to connect the dots 
A)  Rational decision making 
B)  Intuitive problem identification 
C)  Gathering information 
D)  Learning to connect the dots

Question 11

Root cause analysis is a systematic approach to finding out what the "true" or root cause of a problem is instead of continuing to address symptoms of the problem.

Accepted Answer

A) True 
 B)False

Question 12

A manager's primary job is ____.

Accepted Answer

A)  managing people 
B)  resource management 
C)  to solve problems 
D)  making money 
A)  managing people 
B)  resource management 
C)  to solve problems 
D)  making money

Question 13

Tara is a manager at an insurance company. One of the simple problems she has is knowing when to reorder paper when inventory drops. How should she do this?

Accepted Answer

A)  manually reorder every 2 weeks 
B)  start a task force to determine when to reorder 
C)  order enough paper to last for years 
D)  set up an automatic reorder when inventory hits that level 
A)  manually reorder every 2 weeks 
B)  start a task force to determine when to reorder 
C)  order enough paper to last for years 
D)  set up an automatic reorder when inventory hits that level

Question 14

What are the three techniques for improving "selection of response"? Of these, pick one and explain why you think it is the most effective technique.

Accepted Answer

Brainstorming
Creati

Question 15

Explain the entire problem-solving process using an outline.

Accepted Answer

Stage 1: Define the problem
A: Recognize

Question 16

Brainstorming uses email to communicate group ideas over time to come up with a wide range of creative ideas.

Accepted Answer

A) True 
 B)False

Question 17

A manager's primary job is to schedule shifts.

Accepted Answer

A) True 
 B)False

Question 18

___ uses a face-to-face interactive group to spontaneously suggest a wide range of creative ideas.

Accepted Answer

A)  Freewheeling 
B)  Focus group 
C)  Creativity 
D)  Brainstorming 
A)  Freewheeling 
B)  Focus group 
C)  Creativity 
D)  Brainstorming

Question 19

____ means to accept a satisfactory outcome rather than try to achieve the optimal outcome.

Accepted Answer

A)  Satisficing 
B)  Accepting 
C)  Perfecting 
D)  Evaluating 
A)  Satisficing 
B)  Accepting 
C)  Perfecting 
D)  Evaluating

Question 20

Two thirds of mergers fail, but many CEOs will still try for a merger and risk millions of dollars because they believe that this one will be the exception. What mistake do these CEOs make?

Accepted Answer

A)  Sunk-cost trap 
B)  Negativity bias 
C)  Overconfidence 
D)  Escalating commitment 
A)  Sunk-cost trap 
B)  Negativity bias 
C)  Overconfidence 
D)  Escalating commitment

Explain the two types of personal approach to problem solving, and which type makes the best manager.

When developing alternatives for a solution, which option below would be best?

Feedback is important because problem solving is a ____.

When selecting the right alternative, it is a good idea to ____.

Which of the following is a key to effective brainstorming?

What are the three stages to the problem-solving process?

Which step of the problem solving process is defined by the statement "Grasp the true nature of the problem"?

Sean has decided to take an immediate solution to a problem that is only 80% effective instead of waiting five months for a solution that is 100% effective. Sean is satisficing.

The following terms describe which problem-solving style: approaches tasks from unexpected angles, discovers problems, questions current assumptions and approaches

_____ means using your experience and judgement to make a decision.

Root cause analysis is a systematic approach to finding out what the "true" or root cause of a problem is instead of continuing to address symptoms of the problem.

A manager's primary job is ____.

Tara is a manager at an insurance company. One of the simple problems she has is knowing when to reorder paper when inventory drops. How should she do this?

What are the three techniques for improving "selection of response"? Of these, pick one and explain why you think it is the most effective technique.

Explain the entire problem-solving process using an outline.

Brainstorming uses email to communicate group ideas over time to come up with a wide range of creative ideas.

A manager's primary job is to schedule shifts.

___ uses a face-to-face interactive group to spontaneously suggest a wide range of creative ideas.

____ means to accept a satisfactory outcome rather than try to achieve the optimal outcome.

Two thirds of mergers fail, but many CEOs will still try for a merger and risk millions of dollars because they believe that this one will be the exception. What mistake do these CEOs make?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 5: Creative Problem Solving

Explain the two types of personal approach to problem solving, and which type makes the best manager.

When developing alternatives for a solution, which option below would be best?

Feedback is important because problem solving is a ____.

When selecting the right alternative, it is a good idea to ____.

Which of the following is a key to effective brainstorming?

What are the three stages to the problem-solving process?

Which step of the problem solving process is defined by the statement "Grasp the true nature of the problem"?

Sean has decided to take an immediate solution to a problem that is only 80% effective instead of waiting five months for a solution that is 100% effective. Sean is satisficing.

The following terms describe which problem-solving style: approaches tasks from unexpected angles, discovers problems, questions current assumptions and approaches

_____ means using your experience and judgement to make a decision.

Root cause analysis is a systematic approach to finding out what the "true" or root cause of a problem is instead of continuing to address symptoms of the problem.

A manager's primary job is ____.

Tara is a manager at an insurance company. One of the simple problems she has is knowing when to reorder paper when inventory drops. How should she do this?

What are the three techniques for improving "selection of response"? Of these, pick one and explain why you think it is the most effective technique.

Explain the entire problem-solving process using an outline.

Brainstorming uses email to communicate group ideas over time to come up with a wide range of creative ideas.

A manager's primary job is to schedule shifts.

___ uses a face-to-face interactive group to spontaneously suggest a wide range of creative ideas.

____ means to accept a satisfactory outcome rather than try to achieve the optimal outcome.

Two thirds of mergers fail, but many CEOs will still try for a merger and risk millions of dollars because they believe that this one will be the exception. What mistake do these CEOs make?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters