Exam 5: Individualorganization Relations and Retention

Psychological contracts between employers and employees are similar across cultures.

Which of the following is a tangible item in a psychological contract?

According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.

Traditionally, employee loyalty and long service with one employer were the norm. How has this changed? Why? Discuss this issue with reference to the psychological contract.

Describe the main differences between engaged and disengaged employees in an organization.

The number of absences per 100 employees each day is known as the:

According to Herzberg's motivation/hygiene theory _____ is a hygiene factor.

Jane quit Cover Corp. without completing a high-priority project that she was handling. Due to her unavailability, the four remaining members of her team had to work overtime and they demanded adequate compensation to justify their extra hours of work. In this case, the amount subsequently paid to them best exemplifies:

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2012, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2012?

What is motivation? Describe some common ways by which organization try to motivate their employees.

Which of the following is considered to be a motivator by the motivator/hygiene theory?

Why are employee surveys an important part of retention assessment?

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators enhance employee performance?

In situations where the financial impact of turnover is insignificant, a company needs to pay greater attention to reducing force loss.

A financial services firm conducted an attitude survey. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is recommended that the director of HR:

According to Maslow's need theory, the highest human need is the need for:

What are the expectations that are usually recognized by psychological contracts?

Severity rate is defined as the percentage of time lost to absenteeism.

Arden Insurance's claims processing facility has been a major employer in the town of Arbor for over 20 years, drawing mainly on workers with minimal skills and education. A large telemarketing firm is about to set up its business at Arden and it is planning to employ low-skilled workers. Which of the following statements is true in this case?

According to Maslow's need theory, motivation is a goal-directed drive, and it seldom occurs in a void.