Question 1

What are the hidden costs of turnover?

Accepted Answer

Hidden costs of turnover are less obvious than other costs and include reduced productivity, decreased customer service, additional unexpected employee turnover, and missed project deadlines.

Question 2

Which of the following statements is true about turnover?

Accepted Answer

A)  It is illegal for an employer to continue to hire new employees while laying off other employees. 
B)  When key individuals leave the firm, the turnover is often functional because they no longer act as a brake on the introduction of new technology and new work processes. 
C)  The turnover of poor performers is considered functional. 
D)  Organizations have little control over involuntary turnover. 
A)  It is illegal for an employer to continue to hire new employees while laying off other employees. 
B)  When key individuals leave the firm, the turnover is often functional because they no longer act as a brake on the introduction of new technology and new work processes. 
C)  The turnover of poor performers is considered functional. 
D)  Organizations have little control over involuntary turnover. C

Question 3

_____ is defined as the perceived fairness of what a person does compared with what the person receives.

Accepted Answer

A)  Equity 
B)  Motivation 
C)  Need 
D)  Expectation 
A)  Equity 
B)  Motivation 
C)  Need 
D)  Expectation A

Question 4

Explain the no-fault policy that some companies use to address absenteeism.

Accepted Answer

With a no-fault policy, the reasons for

Question 5

Employers can address job satisfaction by regularly surveying employees.

Accepted Answer

A) True 
 B)False

Question 6

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

Accepted Answer

A)  10% to 15% 
B)  5% to 20% 
C)  5% to 8% 
D)  8% to 10% 
A)  10% to 15% 
B)  5% to 20% 
C)  5% to 8% 
D)  8% to 10%

Question 7

What are the five main drivers of retention? Describe the HR-related activities which are related to each driver.

Accepted Answer

The five main drivers of retention are:

Question 8

Functional turnover usually proves to be positive for organizations.

Accepted Answer

A) True 
 B)False

Question 9

What are the factors that should be considered when estimating the cost of turnover to an organization?

Accepted Answer

The impact of turnover is widespread in

Question 10

What are the three major factors that affect individual performance in organizations?

Accepted Answer

The three major factors that affect how

Question 11

Define organizational commitment.

Accepted Answer

The degree to which employees believe in

Question 12

Higher unemployment rates usually mean more dissatisfied employees in the workforce.

Accepted Answer

A) True 
 B)False

Question 13

Frederick Herzberg proposed the:

Accepted Answer

A)  need theory. 
B)  expectancy theory. 
C)  equity theory. 
D)  motivation/hygiene theory. 
A)  need theory. 
B)  expectancy theory. 
C)  equity theory. 
D)  motivation/hygiene theory.

Question 14

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

Accepted Answer

A)  functional 
B)  controllable 
C)  involuntary 
D)  positive 
A)  functional 
B)  controllable 
C)  involuntary 
D)  positive

Question 15

Insufficient pay is one of the reasons that lead to employee turnover.

Accepted Answer

A) True 
 B)False

Question 16

Employee productivity is a tangible aspect of psychological contracts.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an intangible item in a psychological contract?

Accepted Answer

A)  Wages 
B)  Benefits 
C)  Attendance 
D)  Fair treatment 
A)  Wages 
B)  Benefits 
C)  Attendance 
D)  Fair treatment

Question 18

Developing skills in employees increases the likelihood that the employees would quit an organization.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is considered to be a hygiene factor by the motivator/hygiene theory?

Accepted Answer

A)  Achievement 
B)  Recognition 
C)  Responsibility 
D)  Salary 
A)  Achievement 
B)  Recognition 
C)  Responsibility 
D)  Salary

Question 20

It is important to focus more on getting employees in their first year to stay because:

Accepted Answer

A)  those who stay for a year are more likely to extend their employment. 
B)  first-year employees are the most productive in an organization. 
C)  first-year employees are more knowledgeable than older employees. 
D)  first-year employees are more committed to organizational goals than older employees. 
A)  those who stay for a year are more likely to extend their employment. 
B)  first-year employees are the most productive in an organization. 
C)  first-year employees are more knowledgeable than older employees. 
D)  first-year employees are more committed to organizational goals than older employees.

What are the hidden costs of turnover?

Which of the following statements is true about turnover?

_____ is defined as the perceived fairness of what a person does compared with what the person receives.

Explain the no-fault policy that some companies use to address absenteeism.

Employers can address job satisfaction by regularly surveying employees.

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

What are the five main drivers of retention? Describe the HR-related activities which are related to each driver.

Functional turnover usually proves to be positive for organizations.

What are the factors that should be considered when estimating the cost of turnover to an organization?

What are the three major factors that affect individual performance in organizations?

Define organizational commitment.

Higher unemployment rates usually mean more dissatisfied employees in the workforce.

Frederick Herzberg proposed the:

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

Insufficient pay is one of the reasons that lead to employee turnover.

Employee productivity is a tangible aspect of psychological contracts.

Which of the following is an intangible item in a psychological contract?

Developing skills in employees increases the likelihood that the employees would quit an organization.

Which of the following is considered to be a hygiene factor by the motivator/hygiene theory?

It is important to focus more on getting employees in their first year to stay because:

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Unionmanagement Relations

Filters

Exam 5: Individualorganization Relations and Retention

What are the hidden costs of turnover?

Which of the following statements is true about turnover?

_____ is defined as the perceived fairness of what a person does compared with what the person receives.

Explain the no-fault policy that some companies use to address absenteeism.

Employers can address job satisfaction by regularly surveying employees.

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

What are the five main drivers of retention? Describe the HR-related activities which are related to each driver.

Functional turnover usually proves to be positive for organizations.

What are the factors that should be considered when estimating the cost of turnover to an organization?

What are the three major factors that affect individual performance in organizations?

Define organizational commitment.

Higher unemployment rates usually mean more dissatisfied employees in the workforce.

Frederick Herzberg proposed the:

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

Insufficient pay is one of the reasons that lead to employee turnover.

Employee productivity is a tangible aspect of psychological contracts.

Which of the following is an intangible item in a psychological contract?

Developing skills in employees increases the likelihood that the employees would quit an organization.

Which of the following is considered to be a hygiene factor by the motivator/hygiene theory?

It is important to focus more on getting employees in their first year to stay because:

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Unionmanagement Relations

Filters