Exam 5: Individualorganization Relations and Retention

Work rule violation is the most common reason for voluntary turnover.

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.

Which of the following exemplifies voluntary turnover?

List the three major factors that influence individual performance in organizations? With suitable examples, explain how a reduction or absence in any of the factors affects performance.

Which of the following is used by employers to address the issue of job satisfaction among employees?

How does an exit interview help in employee retention efforts?

Customer dissatisfaction is a direct cost of absenteeism.

_____ is a goal-directed drive, and is defined as the desire within a person causing that person to act.

What is an exit interview? What purpose does it serve?

The performance-reward linkage described in the expectancy theory of motivation refers to employees' beliefs that working harder will lead to better performance.

Hiring has little to do with retention.

According to Maslow's need theory, which of the following needs will a person strive to fulfill first?

To increase employee satisfaction, the performance management systems and performance appraisal processes in organizations must be designed so they are linked to compensation increases.

A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

Employees who stay for a year are more likely to extend their employment and have greater retention beyond the first year.

Which of the following is an intangible item in a psychological contract?

It is common for turnover to be high among newer employees during their first year.

Describe the various types of absenteeism.

Describe three methods used to control absenteeism in organizations.

The reasons key people choose to stay with an employer are always the opposite of those that compel others to quit.