Question 1

Jargon should never be used in business writing.

Accepted Answer

A) True 
 B)False

Question 2

Business messages should use positive language rather than negative language. Positive language

Accepted Answer

A)  has no effect on the tone of a message. 
B)  conveys less information than negative language. 
C)  grants the reader all requests or demands. 
D)  tells what is and what can be done. 
A)  has no effect on the tone of a message. 
B)  conveys less information than negative language. 
C)  grants the reader all requests or demands. 
D)  tells what is and what can be done.

Question 3

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

Accepted Answer

A)  90 percent 
B)  50 percent 
C)  25 percent 
D)  5 percent 
A)  90 percent 
B)  50 percent 
C)  25 percent 
D)  5 percent

Question 4

Business messages are most effective if they convey an informal, conversational tone.

Accepted Answer

A) True 
 B)False

Question 5

Business writing should be purposeful. In this context purposeful can best be defined as

Accepted Answer

A)  presenting ideas clearly and concisely. 
B)  concentrating on the receiver's perspective instead of your own. 
C)  solving problems and conveying information. 
D)  getting your audience to believe and accept your message. 
A)  presenting ideas clearly and concisely. 
B)  concentrating on the receiver's perspective instead of your own. 
C)  solving problems and conveying information. 
D)  getting your audience to believe and accept your message.

Question 6

Marketing Director Schultz must inform the board of directors that customers are not responding positively to the company's new advertising campaign. Which of the following sentences would be the most appropriate wording for the marketing director to use in her message to the board of directors?

Accepted Answer

A)  Our customers are ripping on our new ads, even though we know these ads rock! 
B)  Our customers are badmouthing this awesome new marketing campaign; they are obviously just out of it. 
C)  We have received reports from customers about our new ads. 
D)  It has come to my attention that our customers have denigrated the strategic implementation of our new ad campaign. 
A)  Our customers are ripping on our new ads, even though we know these ads rock! 
B)  Our customers are badmouthing this awesome new marketing campaign; they are obviously just out of it. 
C)  We have received reports from customers about our new ads. 
D)  It has come to my attention that our customers have denigrated the strategic implementation of our new ad campaign.

Question 7

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

Accepted Answer

A)  evaluate for effectiveness. 
B)  assess the cost of the selected delivery channel. 
C)  solve the problem. 
D)  forward the document to the publishing department. 
A)  evaluate for effectiveness. 
B)  assess the cost of the selected delivery channel. 
C)  solve the problem. 
D)  forward the document to the publishing department.

Question 8

____________________ is the process of creating a message that suits your audience.

Accepted Answer

The answer of ____________________ is the process of creating a...

Question 9

During the second phase of the writing process, you conduct research,

Accepted Answer

A)  clarify the audience demographics, and edit word choices. 
B)  anticipate audience reaction, and adapt the message. 
C)  organize ideas, and compose the message. 
D)  evaluate message effectiveness, and revise as needed. 
A)  clarify the audience demographics, and edit word choices. 
B)  anticipate audience reaction, and adapt the message. 
C)  organize ideas, and compose the message. 
D)  evaluate message effectiveness, and revise as needed.

Question 10

Experts say that writers should spend the most time in the ____ stage of the writing process.

Accepted Answer

A)  prewriting 
B)  drafting 
C)  revising 
D)  thinking 
A)  prewriting 
B)  drafting 
C)  revising 
D)  thinking

Question 11

In order to be an effective writer, you must follow the three phases of the writing process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.

Accepted Answer

A) True 
 B)False

Question 12

The verbal and nonverbal responses from a receiver are called __________.

Accepted Answer

The answer of The verbal and nonverbal responses from a...

Question 13

The medium over which the message travels is called the channel.

Accepted Answer

A) True 
 B)False

Question 14

You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?

Accepted Answer

A)  Amount and speed of feedback and interactivity required 
B)  Cost of the channel 
C)  Confidentiality and sensitivity of the message 
D)  Your competitors' channel use 
A)  Amount and speed of feedback and interactivity required 
B)  Cost of the channel 
C)  Confidentiality and sensitivity of the message 
D)  Your competitors' channel use

Question 15

The active voice is generally preferred in business writing.

Accepted Answer

A) True 
 B)False

Question 16

____________________ describes technical or specialized terms within a field.

Accepted Answer

The answer of ____________________ describes technical or specialized terms within...

Question 17

To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted.

Accepted Answer

A) True 
 B)False

Question 18

Business writing should be economical. In this context economical can best be defined as

Accepted Answer

A)  presenting ideas clearly and concisely. 
B)  concentrating on the receiver's perspective instead of your own. 
C)  solving problems and conveying information. 
D)  getting your audience to believe and accept your message. 
A)  presenting ideas clearly and concisely. 
B)  concentrating on the receiver's perspective instead of your own. 
C)  solving problems and conveying information. 
D)  getting your audience to believe and accept your message.

Question 19

Which of the following is not an element of the communication process?

Accepted Answer

A)  Forming an idea 
B)  Selecting a communication channel 
C)  Displaying empathy 
D)  Providing feedback 
A)  Forming an idea 
B)  Selecting a communication channel 
C)  Displaying empathy 
D)  Providing feedback

Question 20

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is

Accepted Answer

A)  transmission. 
B)  information. 
C)  meaning. 
D)  individual. 
A)  transmission. 
B)  information. 
C)  meaning. 
D)  individual.

Jargon should never be used in business writing.

Business messages should use positive language rather than negative language. Positive language

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

Business messages are most effective if they convey an informal, conversational tone.

Business writing should be purposeful. In this context purposeful can best be defined as

Marketing Director Schultz must inform the board of directors that customers are not responding positively to the company's new advertising campaign. Which of the following sentences would be the most appropriate wording for the marketing director to use in her message to the board of directors?

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

____________________ is the process of creating a message that suits your audience.

During the second phase of the writing process, you conduct research,

Experts say that writers should spend the most time in the ____ stage of the writing process.

In order to be an effective writer, you must follow the three phases of the writing process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.

The verbal and nonverbal responses from a receiver are called __________.

The medium over which the message travels is called the channel.

You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?

The active voice is generally preferred in business writing.

____________________ describes technical or specialized terms within a field.

To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted.

Business writing should be economical. In this context economical can best be defined as

Which of the following is not an element of the communication process?

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is

Communicating in the Digital Age Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters

Exam 2: Planning Business Messages

Jargon should never be used in business writing.

Business messages should use positive language rather than negative language. Positive language

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

Business messages are most effective if they convey an informal, conversational tone.

Business writing should be purposeful. In this context purposeful can best be defined as

Marketing Director Schultz must inform the board of directors that customers are not responding positively to the company's new advertising campaign. Which of the following sentences would be the most appropriate wording for the marketing director to use in her message to the board of directors?

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

____________________ is the process of creating a message that suits your audience.

During the second phase of the writing process, you conduct research,

Experts say that writers should spend the most time in the ____ stage of the writing process.

In order to be an effective writer, you must follow the three phases of the writing process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.

The verbal and nonverbal responses from a receiver are called __________.

The medium over which the message travels is called the channel.

You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?

The active voice is generally preferred in business writing.

____________________ describes technical or specialized terms within a field.

To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted.

Business writing should be economical. In this context economical can best be defined as

Which of the following is not an element of the communication process?

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is

Communicating in the Digital Age Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters