Question 1

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Accepted Answer

A)  identifies the property's outstanding traits and describes them clearly. 
B)  concentrates on the price and value of the property. 
C)  writes using familiar words and a friendly, informal tone. 
D)  considers what the readers are like and how they will react to the message. 
A)  identifies the property's outstanding traits and describes them clearly. 
B)  concentrates on the price and value of the property. 
C)  writes using familiar words and a friendly, informal tone. 
D)  considers what the readers are like and how they will react to the message.

Question 2

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

Accepted Answer

A)  Why did my boss give this task to me? 
B)  What do I hope to achieve with this message? 
C)  How can I get this message written as quickly as possible? 
D)  Do I have enough time and financial resources to complete the work? 
A)  Why did my boss give this task to me? 
B)  What do I hope to achieve with this message? 
C)  How can I get this message written as quickly as possible? 
D)  Do I have enough time and financial resources to complete the work?

Question 3

The process of translating a message from its symbol form into meaning is called

Accepted Answer

A)  feedback. 
B)  decoding. 
C)  encoding. 
D)  noise. 
A)  feedback. 
B)  decoding. 
C)  encoding. 
D)  noise.

Question 4

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal communications, and

Accepted Answer

A)  use the richest media available. 
B)  select the cheapest channel to reduce costs. 
C)  never use digital media such as instant or text messaging on the job. 
D)  consider what media is the easiest for you to use. 
A)  use the richest media available. 
B)  select the cheapest channel to reduce costs. 
C)  never use digital media such as instant or text messaging on the job. 
D)  consider what media is the easiest for you to use.

Question 5

Which of the following demonstrates effective business writing?

Accepted Answer

A)  All executives and their wives will attend the Reno conference. 
B)  A salesman must meet monthly sales quotas. 
C)  The female attorney graduated from Yale. 
D)  The office personnel will assist you with your forms. 
A)  All executives and their wives will attend the Reno conference. 
B)  A salesman must meet monthly sales quotas. 
C)  The female attorney graduated from Yale. 
D)  The office personnel will assist you with your forms.

Question 6

Adapting your message to the audience involves

Accepted Answer

A)  thinking of the right words and tone to use in your message. 
B)  rewriting your message several times to ensure it is clear. 
C)  selecting the best research to incorporate within the message. 
D)  conducting a thorough audience analysis. 
A)  thinking of the right words and tone to use in your message. 
B)  rewriting your message several times to ensure it is clear. 
C)  selecting the best research to incorporate within the message. 
D)  conducting a thorough audience analysis.

Question 7

A business message should be long because quantity enhances quality.

Accepted Answer

A) True 
 B)False

Question 8

Adaptation is the process of

Accepted Answer

A)  creating a message that suits the audience. 
B)  impressing your audience with high-level diction and long sentences. 
C)  sending feedback to the sender of a message. 
D)  proofreading and editing a written message. 
A)  creating a message that suits the audience. 
B)  impressing your audience with high-level diction and long sentences. 
C)  sending feedback to the sender of a message. 
D)  proofreading and editing a written message.

Question 9

Every mechanic has ten minutes for his morning break is an effectively written sentence.

Accepted Answer

A) True 
 B)False

Question 10

Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

Accepted Answer

A)  an e-mail message. 
B)  a face-to-face conversation. 
C)  a voice mail message. 
D)  an instant message. 
A)  an e-mail message. 
B)  a face-to-face conversation. 
C)  a voice mail message. 
D)  an instant message.

Question 11

A weak Internet signal is an example of channel noise.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following sentences best focuses on the audience?

Accepted Answer

A)  We are very pleased to have you as our newest customer. 
B)  You can help us by sending us your payment immediately. 
C)  Register now to lock in your preferred travel dates. 
D)  All sentences are focused on the audience rather than the sender. 
A)  We are very pleased to have you as our newest customer. 
B)  You can help us by sending us your payment immediately. 
C)  Register now to lock in your preferred travel dates. 
D)  All sentences are focused on the audience rather than the sender.

Question 13

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal.

Accepted Answer

A) True 
 B)False

Question 14

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

Accepted Answer

A) True 
 B)False

Question 15

As a business communicator, you should use strong verbs and concrete nouns in your writing.

Accepted Answer

A) True 
 B)False

Question 16

One of the best ways to improve the tone of a message is through the use of ____________________ language.

Accepted Answer

The answer of One of the best ways to improve...

Question 17

The primary purposes of most business documents are to inform and to persuade. A common secondary purpose is sales growth.

Accepted Answer

A) True 
 B)False

Question 18

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Accepted Answer

A) True 
 B)False

Question 19

When preparing a business message, you should make your writing audience oriented. Audience oriented means you should

Accepted Answer

A)  write to solve a problem or convey information. 
B)  attempt to get your audience to believe and accept your message. 
C)  present ideas clearly but concisely. 
D)  concentrate on looking at the problem from the receiver's perspective. 
A)  write to solve a problem or convey information. 
B)  attempt to get your audience to believe and accept your message. 
C)  present ideas clearly but concisely. 
D)  concentrate on looking at the problem from the receiver's perspective.

Question 20

Which of the following sentences about jargon is most accurate?

Accepted Answer

A)  Jargon should never be used in business writing. 
B)  Jargon is generally understood by both insiders and outsiders within a field. 
C)  Effective business communicators know to include some jargon within any message to demonstrate their intelligence and command of the English language. 
D)  Jargon should be used only when the audience will understand it. 
A)  Jargon should never be used in business writing. 
B)  Jargon is generally understood by both insiders and outsiders within a field. 
C)  Effective business communicators know to include some jargon within any message to demonstrate their intelligence and command of the English language. 
D)  Jargon should be used only when the audience will understand it.

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

The process of translating a message from its symbol form into meaning is called

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal communications, and

Which of the following demonstrates effective business writing?

Adapting your message to the audience involves

A business message should be long because quantity enhances quality.

Adaptation is the process of

Every mechanic has ten minutes for his morning break is an effectively written sentence.

Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

A weak Internet signal is an example of channel noise.

Which of the following sentences best focuses on the audience?

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal.

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

As a business communicator, you should use strong verbs and concrete nouns in your writing.

One of the best ways to improve the tone of a message is through the use of ____________________ language.

The primary purposes of most business documents are to inform and to persuade. A common secondary purpose is sales growth.

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

When preparing a business message, you should make your writing audience oriented. Audience oriented means you should

Which of the following sentences about jargon is most accurate?

Communicating in the Digital Age Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters

Exam 2: Planning Business Messages

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

The process of translating a message from its symbol form into meaning is called

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal communications, and

Which of the following demonstrates effective business writing?

Adapting your message to the audience involves

A business message should be long because quantity enhances quality.

Adaptation is the process of

Every mechanic has ten minutes for his morning break is an effectively written sentence.

Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

A weak Internet signal is an example of channel noise.

Which of the following sentences best focuses on the audience?

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal.

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

As a business communicator, you should use strong verbs and concrete nouns in your writing.

One of the best ways to improve the tone of a message is through the use of ____________________ language.

The primary purposes of most business documents are to inform and to persuade. A common secondary purpose is sales growth.

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

When preparing a business message, you should make your writing audience oriented. Audience oriented means you should

Which of the following sentences about jargon is most accurate?

Communicating in the Digital Age Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters