Question 1

Please explain the Social Learning Theory and how it impacts our approach to conflict.

Accepted Answer

According to Social Learning Theory, we learn at least some of what we know by observing others and then modeling the behavior of those we have observed. (Answers for how this will impact our approach to conflict will vary.)

Question 2

List and explain one guideline suggested in your text for resolving conflict.

Accepted Answer

One guideline suggested for resolving conflict is to focus on interests, not positions. This approach is based on the principle that in any conflict, the parties involved have underlying interests that motivate their positions. Positions are the specific demands or statements that individuals make about what they want, while interests are the needs, desires, fears, or concerns that underlie these positions.

To resolve a conflict effectively, it is important to move beyond the rigid positions that parties may initially present and to explore the underlying interests. By doing so, it becomes possible to identify common ground and to find solutions that satisfy the deeper needs of all parties involved.

Here's how to apply this guideline:

1. **Clarify Interests:** Encourage each party to express their underlying interests related to the conflict. This involves active listening and asking open-ended questions to understand the motivations behind their positions.

2. **Acknowledge and Validate Interests:** Show that you understand and respect the other party's interests, even if you do not agree with their position. This helps to build trust and open lines of communication.

3. **Look for Overlapping Interests:** Identify areas where interests overlap or align. These common interests can serve as a foundation for building a mutually acceptable solution.

4. **Generate Options:** Brainstorm possible solutions that can address the interests of all parties. Be creative and open to unconventional ideas that might satisfy everyone's needs.

5. **Evaluate and Select Solutions:** Discuss the pros and cons of each option, considering how well it meets the interests of each party. Select the solution that seems most fair and balanced.

6. **Agree on a Plan:** Once a solution is chosen, agree on a specific plan of action that outlines who will do what and by when. This helps to ensure that the agreement is implemented effectively.

By focusing on interests rather than positions, parties in a conflict can move towards a more collaborative and less adversarial resolution. This approach can lead to more durable and satisfying outcomes for everyone involved.

Question 3

In ___________ _____________, the parties to the conflict are the characters and the conflict is the plot.

Accepted Answer

A)  Reality TV 
B)  DESC Script 
C)  Role reversal 
D)  Accommodating theory 
A)  Reality TV 
B)  DESC Script 
C)  Role reversal 
D)  Accommodating theory B

Question 4

Benefits of functional orientation of conflict include all of the following except:

Accepted Answer

A)  Willingness to listen to opposing views 
B)  Openness to changing behaviors 
C)  Not accepting differences in others 
D)  They do not damage relationships 
A)  Willingness to listen to opposing views 
B)  Openness to changing behaviors 
C)  Not accepting differences in others 
D)  They do not damage relationships

Question 5

_____________ nonverbal cues include downcast eyes or evasive eye contact, excessive head nodding, body gestures such as hand-wringing, slouched posture, and a low, whining, hesitant, or giggly voice.

Accepted Answer

The answer of _____________ nonverbal cues include downcast eyes or...

Question 6

Conflict is inevitable.

Accepted Answer

A) True 
 B)False

Question 7

Conflicts that are _____________ tend to damage or destroy relationships.

Accepted Answer

The answer of Conflicts that are _____________ tend to damage...

Question 8

Give an example of an interpersonal relationship.

Accepted Answer

Varies (friends, cow

Question 9

Conflict is created and maintained through behavior, and it tests every relationship.

Accepted Answer

A) True 
 B)False

Question 10

Blake and Mouton create this grid to determine conflict behavior and how people resolve conflict.

Accepted Answer

A)  Conflict resolution 
B)  Conflict management 
C)  Conflict solutions 
D)  Conflict values 
A)  Conflict resolution 
B)  Conflict management 
C)  Conflict solutions 
D)  Conflict values

Question 11

The ability to communicate _______________ usually puts you at an advantage when involved in a conflict.

Accepted Answer

A)  Assertively 
B)  Aggressively 
C)  Passively 
D)  Confrontationally 
E)  Nonassertively 
A)  Assertively 
B)  Aggressively 
C)  Passively 
D)  Confrontationally 
E)  Nonassertively

Question 12

Females tend to work toward meeting another's needs.

Accepted Answer

A) True 
 B)False

Question 13

Through role reversal, in which each person imagines him- or herself as the other, the parties come to understand each other, discover creative ways to integrate their interests and concerns, and work toward a common goal.

Accepted Answer

A) True 
 B)False

Question 14

When each person imagines him- or herself as the other, the parties come to understand one another and discover ways to integrate their interests and concerns. This is known as __________.

Accepted Answer

The answer of When each person imagines him- or herself...

Question 15

If members of older and younger generations could ___________ one another, a fuller, more meaningful understanding might develop between them.

Accepted Answer

A)  Empathize with 
B)  Understand 
C)  Discuss ideas with 
D)  Stop arguing with 
E)  None of the above 
A)  Empathize with 
B)  Understand 
C)  Discuss ideas with 
D)  Stop arguing with 
E)  None of the above

Question 16

________________ tend to pursue their own self-interests without orienting themselves to a partner's perspectives.

Accepted Answer

A)  Males 
B)  Females 
C)  Older people 
D)  Teenagers 
A)  Males 
B)  Females 
C)  Older people 
D)  Teenagers

Question 17

All behavioral changes have consequences in the form of punishments or rewards.

Accepted Answer

A) True 
 B)False

Question 18

Constructive communication behaviors include win-win opportunities, using effective listening techniques, and failing to view your partner as an equal.

Accepted Answer

A) True 
 B)False

Question 19

This behavior occurs when one saves all complaints and brings them all up in one conversation.

Accepted Answer

A)  Hoarding 
B)  Gunnysacking 
C)  Arguing 
A)  Hoarding 
B)  Gunnysacking 
C)  Arguing

Question 20

Forces within us that oppose each other can build to create a conflict, or we may find ourselves experiencing tension as outside forces combine to create conflict.

Accepted Answer

A) True 
 B)False

Please explain the Social Learning Theory and how it impacts our approach to conflict.

List and explain one guideline suggested in your text for resolving conflict.

In _ ___, the parties to the conflict are the characters and the conflict is the plot.

Benefits of functional orientation of conflict include all of the following except:

_____________ nonverbal cues include downcast eyes or evasive eye contact, excessive head nodding, body gestures such as hand-wringing, slouched posture, and a low, whining, hesitant, or giggly voice.

Conflict is inevitable.

Conflicts that are _____________ tend to damage or destroy relationships.

Give an example of an interpersonal relationship.

Conflict is created and maintained through behavior, and it tests every relationship.

Blake and Mouton create this grid to determine conflict behavior and how people resolve conflict.

The ability to communicate _______________ usually puts you at an advantage when involved in a conflict.

Females tend to work toward meeting another's needs.

Through role reversal, in which each person imagines him- or herself as the other, the parties come to understand each other, discover creative ways to integrate their interests and concerns, and work toward a common goal.

When each person imagines him- or herself as the other, the parties come to understand one another and discover ways to integrate their interests and concerns. This is known as __________.

If members of older and younger generations could ___________ one another, a fuller, more meaningful understanding might develop between them.

________________ tend to pursue their own self-interests without orienting themselves to a partner's perspectives.

All behavioral changes have consequences in the form of punishments or rewards.

Constructive communication behaviors include win-win opportunities, using effective listening techniques, and failing to view your partner as an equal.

This behavior occurs when one saves all complaints and brings them all up in one conversation.

Forces within us that oppose each other can build to create a conflict, or we may find ourselves experiencing tension as outside forces combine to create conflict.

Interpersonal Communication: A First Look

The Impact of Self-Concept

Perception

Listening

Communicating with Words

Nonverbal Communication

Conversations

Emotions

Trust and Deception

Power and Influence

Relationship Dynamics

Intimacy and Distance in Relationships

Relationships in Our Lives: Family, Work, and Health-Related Contexts

Filters

Exam 11: Conflict

Please explain the Social Learning Theory and how it impacts our approach to conflict.

List and explain one guideline suggested in your text for resolving conflict.

In ___________ _____________, the parties to the conflict are the characters and the conflict is the plot.

Benefits of functional orientation of conflict include all of the following except:

_____________ nonverbal cues include downcast eyes or evasive eye contact, excessive head nodding, body gestures such as hand-wringing, slouched posture, and a low, whining, hesitant, or giggly voice.

Conflict is inevitable.

Conflicts that are _____________ tend to damage or destroy relationships.

Give an example of an interpersonal relationship.

Conflict is created and maintained through behavior, and it tests every relationship.

Blake and Mouton create this grid to determine conflict behavior and how people resolve conflict.

The ability to communicate _______________ usually puts you at an advantage when involved in a conflict.

Females tend to work toward meeting another's needs.

Through role reversal, in which each person imagines him- or herself as the other, the parties come to understand each other, discover creative ways to integrate their interests and concerns, and work toward a common goal.

When each person imagines him- or herself as the other, the parties come to understand one another and discover ways to integrate their interests and concerns. This is known as __________.

If members of older and younger generations could ___________ one another, a fuller, more meaningful understanding might develop between them.

________________ tend to pursue their own self-interests without orienting themselves to a partner's perspectives.

All behavioral changes have consequences in the form of punishments or rewards.

Constructive communication behaviors include win-win opportunities, using effective listening techniques, and failing to view your partner as an equal.

This behavior occurs when one saves all complaints and brings them all up in one conversation.

Forces within us that oppose each other can build to create a conflict, or we may find ourselves experiencing tension as outside forces combine to create conflict.

Interpersonal Communication: A First Look

The Impact of Self-Concept

Perception

Listening

Communicating with Words

Nonverbal Communication

Conversations

Emotions

Trust and Deception

Power and Influence

Relationship Dynamics

Intimacy and Distance in Relationships

Relationships in Our Lives: Family, Work, and Health-Related Contexts

Filters

In _ ___, the parties to the conflict are the characters and the conflict is the plot.