Question 1

An organization-wide commitment to infusing quality into every activity through continuous improvement is called ____________________.

Accepted Answer

total qual

Question 2

A responsibility center is the fundamental unit of analysis for a budget control system.

Accepted Answer

A) True 
 B)False

Question 3

The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Accepted Answer

A)  Opacity Index 
B)  Economic Index 
C)  Clarity Index 
D)  National Index 
E)  Foreign Economy Index 
A)  Opacity Index 
B)  Economic Index 
C)  Clarity Index 
D)  National Index 
E)  Foreign Economy Index

Question 4

Outsourcing is the continuous process of measuring products,services,and practices against the toughest competitors or the industry leaders.

Accepted Answer

A) True 
 B)False

Question 5

Under hierarchical control,employees are actively engaged and committed to their work.

Accepted Answer

A) True 
 B)False

Question 6

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Accepted Answer

A) True 
 B)False

Question 7

Managers are increasingly recognizing the need to measure intangible aspects of performance such as customer service.

Accepted Answer

A) True 
 B)False

Question 8

Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a philosophy of organization-wide commitment to continuous improvement,focusing on teamwork,customer satisfaction,and lowering costs?

Accepted Answer

A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity 
A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity

Question 10

Kyle's work group consistently exceeds the goals the members set for themselves some months ago.In an attempt to better motivate the group,Kyle thought it would be a good idea to set new goals.This is an example of Kyle exercising control by

Accepted Answer

A)  comparing performance to standards. 
B)  developing adequate measures of performance. 
C)  taking corrective action. 
D)  all of these 
E)  comparing performance to standards and developing adequate measures of performance only. 
A)  comparing performance to standards. 
B)  developing adequate measures of performance. 
C)  taking corrective action. 
D)  all of these 
E)  comparing performance to standards and developing adequate measures of performance only.

Question 11

On a balance sheet,the bottom line indicates the net income - profit and loss - for the given time period.

Accepted Answer

A) True 
 B)False

Question 12

When ____________________ deviates from a(n)____________________,managers must interpret the deviation.

Accepted Answer

performanc

Question 13

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

Accepted Answer

A) True 
 B)False

Question 14

The systematic process through which managers regulate organizational activities is known as ____________________.

Accepted Answer

organizati

Question 15

Effective management control involves subjective judgment and employee discussions,as well as objective analysis of performance data.

Accepted Answer

A) True 
 B)False

Question 16

With hierarchical control,power is dispersed and is based on knowledge and experience as much as position.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

Accepted Answer

A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard 
A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard

Question 18

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Accepted Answer

A) True 
 B)False

Question 19

According to SPOTLIGHT ON SKILLS in Chapter 15,guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

Accepted Answer

A)  make sure employees understand that they have no legal right to privacy in the workplace 
B)  create a written Internet policy 
C)  describe the disciplinary process 
D)  review the policy at regular intervals 
E)  all of these are included in the guidelines 
A)  make sure employees understand that they have no legal right to privacy in the workplace 
B)  create a written Internet policy 
C)  describe the disciplinary process 
D)  review the policy at regular intervals 
E)  all of these are included in the guidelines

Question 20

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees 
B)  management expectations are unrealistically high 
C)  middle managers are dissatisfied about loss of authority 
D)  workers are dissatisfied with other aspects of organizational life 
E)  managers wait for big, dramatic innovations 
A)  tasks make high skill demands on employees 
B)  management expectations are unrealistically high 
C)  middle managers are dissatisfied about loss of authority 
D)  workers are dissatisfied with other aspects of organizational life 
E)  managers wait for big, dramatic innovations

An organization-wide commitment to infusing quality into every activity through continuous improvement is called ____________________.

A responsibility center is the fundamental unit of analysis for a budget control system.

The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Outsourcing is the continuous process of measuring products,services,and practices against the toughest competitors or the industry leaders.

Under hierarchical control,employees are actively engaged and committed to their work.

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Managers are increasingly recognizing the need to measure intangible aspects of performance such as customer service.

Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis.

Which of the following is a philosophy of organization-wide commitment to continuous improvement,focusing on teamwork,customer satisfaction,and lowering costs?

Kyle's work group consistently exceeds the goals the members set for themselves some months ago.In an attempt to better motivate the group,Kyle thought it would be a good idea to set new goals.This is an example of Kyle exercising control by

On a balance sheet,the bottom line indicates the net income - profit and loss - for the given time period.

When deviates from a(n),managers must interpret the deviation.

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

The systematic process through which managers regulate organizational activities is known as ____________________.

Effective management control involves subjective judgment and employee discussions,as well as objective analysis of performance data.

With hierarchical control,power is dispersed and is based on knowledge and experience as much as position.

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

TQM tends to be most successful when it enriches jobs and improves employee motivation.

According to SPOTLIGHT ON SKILLS in Chapter 15,guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

Filters

Exam 15: Managing Quality and Performance

An organization-wide commitment to infusing quality into every activity through continuous improvement is called ____________________.

A responsibility center is the fundamental unit of analysis for a budget control system.

The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Outsourcing is the continuous process of measuring products,services,and practices against the toughest competitors or the industry leaders.

Under hierarchical control,employees are actively engaged and committed to their work.

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Managers are increasingly recognizing the need to measure intangible aspects of performance such as customer service.

Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis.

Which of the following is a philosophy of organization-wide commitment to continuous improvement,focusing on teamwork,customer satisfaction,and lowering costs?

Kyle's work group consistently exceeds the goals the members set for themselves some months ago.In an attempt to better motivate the group,Kyle thought it would be a good idea to set new goals.This is an example of Kyle exercising control by

On a balance sheet,the bottom line indicates the net income - profit and loss - for the given time period.

When ____________________ deviates from a(n)____________________,managers must interpret the deviation.

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

The systematic process through which managers regulate organizational activities is known as ____________________.

Effective management control involves subjective judgment and employee discussions,as well as objective analysis of performance data.

With hierarchical control,power is dispersed and is based on knowledge and experience as much as position.

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

TQM tends to be most successful when it enriches jobs and improves employee motivation.

According to SPOTLIGHT ON SKILLS in Chapter 15,guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

Filters

When deviates from a(n),managers must interpret the deviation.