Exam 7: Designing Adaptive Organizations

In the ________ structure,the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company,Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:

In a matrix approach to departmentalization,two chains of command exist,with top priority given to the team managers.

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization.Swift Move uses what type of technology structure?

A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.

Divisions are created,in functional structures,as self-contained units with separate functional departments for each division.

When work specialization is extensive,employees specialize in a single task. Jobs tend to be small,but they can be performed efficiently.

Despite the apparent advantages of specialization,many organizations are moving away from this principle.

According to research,a fundamental principle is that work can be performed more efficiently if employees use no work specialization.

A(n)____________________ structure has an overall narrow span and more hierarchical levels.

The functional structure offers a way to decentralize decision making and provide direction from the teams in the field.

Which of the following typically is NOT considered a staff department?

____________________ is the radical redesign of business processes to achieve dramatic improvements in cost,quality,service,and speed.

Kent works at the Tick Tock,Inc.He has two bosses,one a functional manager and the other a divisional manager.Tick Tock,Inc.has a

Describe service technology.

____________________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.

A(n)____________________ is a temporary team designed to solve a short-term problem involving several departments.

Describe reengineering and what it involves.

The divisional structure encourages decentralization.

____________________ is the formal and legitimate right of a manager to make decisions,issue orders,and allocate resources to achieve organizationally desired outcomes.