Question 1

The Servicescape is the term used to describe ______________?

Accepted Answer

A)  The ambience at the entrance to an operation 
B)  The ambience at the exit from an operation 
C)  The physical and psychological environment of the operation 
D)  The signs and signals used to orient customers around an operation 
A)  The ambience at the entrance to an operation 
B)  The ambience at the exit from an operation 
C)  The physical and psychological environment of the operation 
D)  The signs and signals used to orient customers around an operation C

Question 2

Which of these is not a primary factor for locating a manufacturing facility such as an automotive assembly plant

Accepted Answer

A)  Access to raw materials 
B)  Access to labour 
C)  Availability of energy supply 
D)  Proximity of customers 
A)  Access to raw materials 
B)  Access to labour 
C)  Availability of energy supply 
D)  Proximity of customers D

Question 3

What technique would a supermarket choose in order to locate one of their distribution centres?

Accepted Answer

A)  Weighted factor analysis 
B)  Location intelligence 
C)  Centre of gravity method 
D)  Regression modelling 
A)  Weighted factor analysis 
B)  Location intelligence 
C)  Centre of gravity method 
D)  Regression modelling C

Question 4

Deciding to get another company to manufacture goods originally made by your company is called __________________?

Accepted Answer

A)  Procurement 
B)  Outsourcing 
C)  Offshoring 
D)  Logistics 
A)  Procurement 
B)  Outsourcing 
C)  Offshoring 
D)  Logistics

Question 5

Which type of layout would be required for a shipbuilding operation?

Accepted Answer

A)  Fixed position 
B)  Process 
C)  Cell 
D)  Product 
A)  Fixed position 
B)  Process 
C)  Cell 
D)  Product

Question 6

Which type of layout would be most suitable for a domestic appliance assembly operation?

Accepted Answer

A)  Fixed position 
B)  Process 
C)  Cell 
D)  Product 
A)  Fixed position 
B)  Process 
C)  Cell 
D)  Product

Question 7

The four layout choices for a typical materials processing operation are fixed position, process, product, and _________ layout?

Accepted Answer

A)  Flexible 
B)  Cell 
C)  Linear 
D)  Variable position 
A)  Flexible 
B)  Cell 
C)  Linear 
D)  Variable position

Question 8

Which of these operations would consider the proximity of customers as a primary factor in choosing a location?

Accepted Answer

A)  A domestic appliance manufacturer 
B)  An oil refinery 
C)  A solicitor's office 
D)  An insurance company headquarters 
A)  A domestic appliance manufacturer 
B)  An oil refinery 
C)  A solicitor's office 
D)  An insurance company headquarters

Question 9

In a flight catering kitchen what is the main benefit for changing from a product layout to a cell layout?

Accepted Answer

A)  Increased speed 
B)  Improved quality 
C)  Improved cost 
D)  Reduced labour 
A)  Increased speed 
B)  Improved quality 
C)  Improved cost 
D)  Reduced labour

Question 10

The separation of the front of house activities from the back of house activities, such as the central production of food for a number of schools is called _______________?

Accepted Answer

A)  Decentralisation 
B)  Delayering 
C)  Disintermediating 
D)  Decoupling 
A)  Decentralisation 
B)  Delayering 
C)  Disintermediating 
D)  Decoupling

The Servicescape is the term used to describe ______________?

Which of these is not a primary factor for locating a manufacturing facility such as an automotive assembly plant

What technique would a supermarket choose in order to locate one of their distribution centres?

Deciding to get another company to manufacture goods originally made by your company is called __________________?

Which type of layout would be required for a shipbuilding operation?

Which type of layout would be most suitable for a domestic appliance assembly operation?

The four layout choices for a typical materials processing operation are fixed position, process, product, and _________ layout?

Which of these operations would consider the proximity of customers as a primary factor in choosing a location?

In a flight catering kitchen what is the main benefit for changing from a product layout to a cell layout?

The separation of the front of house activities from the back of house activities, such as the central production of food for a number of schools is called _______________?

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters

Exam 4: Locating, Designing, and Managing Facilities

The Servicescape is the term used to describe ______________?

Which of these is not a primary factor for locating a manufacturing facility such as an automotive assembly plant

What technique would a supermarket choose in order to locate one of their distribution centres?

Deciding to get another company to manufacture goods originally made by your company is called __________________?

Which type of layout would be required for a shipbuilding operation?

Which type of layout would be most suitable for a domestic appliance assembly operation?

The four layout choices for a typical materials processing operation are fixed position, process, product, and _________ layout?

Which of these operations would consider the proximity of customers as a primary factor in choosing a location?

In a flight catering kitchen what is the main benefit for changing from a product layout to a cell layout?

The separation of the front of house activities from the back of house activities, such as the central production of food for a number of schools is called _______________?

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters