Question 1

How is the efficiency of an operation measured?

Accepted Answer

A)  Achieved capacity/Design capacity 
B)  Effective capacity/ Design capacity 
C)  Achieved capacity/Effective capacity 
D)  Effective capacity/Achieved capacity 
A)  Achieved capacity/Design capacity 
B)  Effective capacity/ Design capacity 
C)  Achieved capacity/Effective capacity 
D)  Effective capacity/Achieved capacity C

Question 2

The maximum possible output of an operation is known as the ______________?

Accepted Answer

A)  Effective capacity 
B)  Design capacity 
C)  Theoretical capacity 
D)  Expected capacity 
A)  Effective capacity 
B)  Design capacity 
C)  Theoretical capacity 
D)  Expected capacity B

Question 3

A measure which takes into account availability of equipment, performance output and the quality of output is called _________________?

Accepted Answer

A)  Overall Machine Efficiency 
B)  Overall Machine Utilization 
C)  Overall Equipment Effectiveness 
D)  Overall Design Effectiveness 
A)  Overall Machine Efficiency 
B)  Overall Machine Utilization 
C)  Overall Equipment Effectiveness 
D)  Overall Design Effectiveness C

Question 4

A qualitative method of forecasting demand is ________________?

Accepted Answer

A)  Moving average 
B)  Exponential smoothing 
C)  Delphi method 
D)  Regression analysis 
A)  Moving average 
B)  Exponential smoothing 
C)  Delphi method 
D)  Regression analysis

Question 5

The actual output from an operation is known as the __________________?

Accepted Answer

A)  Effective capacity 
B)  Design capacity 
C)  Achieved capacity 
D)  Expected capacity 
A)  Effective capacity 
B)  Design capacity 
C)  Achieved capacity 
D)  Expected capacity

Question 6

Advertising certain products at reduced prices is an example of which type of capacity strategy?

Accepted Answer

A)  Level capacity 
B)  Chase demand 
C)  Demand management 
D)  Capacity leading 
A)  Level capacity 
B)  Chase demand 
C)  Demand management 
D)  Capacity leading

Question 7

Which of the following is an advantage of a level capacity strategy?

Accepted Answer

A)  Output levels can be varied in line with demand 
B)  Output levels are predictable 
C)  Customer order levels are predictable 
D)  There is always enough capacity to meet demand 
A)  Output levels can be varied in line with demand 
B)  Output levels are predictable 
C)  Customer order levels are predictable 
D)  There is always enough capacity to meet demand

Question 8

If an operation has a design capacity of 168 hours, a planned downtime of 42 hours and an unplanned downtime of 6 hours, what is its efficiency?

Accepted Answer

A)  71.4% 
B)  95.2% 
C)  85.1% 
D)  75.3% 
A)  71.4% 
B)  95.2% 
C)  85.1% 
D)  75.3%

Question 9

Arranging flexible working shifts for employees in a retail operation is an example of ____________________?

Accepted Answer

A)  A chase demand strategy 
B)  A demand management strategy 
C)  A level capacity strategy 
D)  A capacity lagging strategy 
A)  A chase demand strategy 
B)  A demand management strategy 
C)  A level capacity strategy 
D)  A capacity lagging strategy

Question 10

A method of looking back at previous data to predict the future demand is _______________________?

Accepted Answer

A)  Moving average 
B)  Scenario planning 
C)  Delphi method 
D)  Regression analysis 
A)  Moving average 
B)  Scenario planning 
C)  Delphi method 
D)  Regression analysis

How is the efficiency of an operation measured?

The maximum possible output of an operation is known as the ______________?

A measure which takes into account availability of equipment, performance output and the quality of output is called _________________?

A qualitative method of forecasting demand is ________________?

The actual output from an operation is known as the __________________?

Advertising certain products at reduced prices is an example of which type of capacity strategy?

Which of the following is an advantage of a level capacity strategy?

If an operation has a design capacity of 168 hours, a planned downtime of 42 hours and an unplanned downtime of 6 hours, what is its efficiency?

Arranging flexible working shifts for employees in a retail operation is an example of ____________________?

A method of looking back at previous data to predict the future demand is _______________________?

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters

Exam 7: Managing Capacity and Demand

How is the efficiency of an operation measured?

The maximum possible output of an operation is known as the ______________?

A measure which takes into account availability of equipment, performance output and the quality of output is called _________________?

A qualitative method of forecasting demand is ________________?

The actual output from an operation is known as the __________________?

Advertising certain products at reduced prices is an example of which type of capacity strategy?

Which of the following is an advantage of a level capacity strategy?

If an operation has a design capacity of 168 hours, a planned downtime of 42 hours and an unplanned downtime of 6 hours, what is its efficiency?

Arranging flexible working shifts for employees in a retail operation is an example of ____________________?

A method of looking back at previous data to predict the future demand is _______________________?

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters