Exam 7: Structured Processes and Information Systems

What are the four phases of the customer life cycle? Briefly describe each phase.

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

CRM is an example of a structured interenterprise information systems.

Triggers and stored procedures are not components of an ERP solution.

Information systems improve process quality by augmenting the actions of the human who performs that activity.

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.

A trigger is a computer program stored in a database that is used to enforce business rules.

Define structured processes and list their characteristics.

SAP and Oracle ERP were developed after the Internet and SOA standards were developed.

Describe structured interenterprise information systems.

In which phase of the customer life cycle do processes categorize customers according to value and attempt to win back high-value customers?

The solutions to problems in an enterprise system usually involve a single department of the organization.

Islands of automation is another term for information silo.

Relationship management processes increase the value of existing customers by selling them more product.

In interenterprise information systems, procedures are simple and generally not documented or formalized in any way.

The major benefit of enterprise application integration is that it ________.

In which phase of the customer life cycle are messages sent to the target market to attract customer prospects?

Which of the following statements is true of enterprise application integration?

The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by information systems that support multiple databases.

Epicor and Microsoft Dynamics are the top two ERP vendors.