Exam 8: Workplace Violence, Aggression, and Harassment

Which Canadian province has the narrowest definition of workplace violence and aggression?

The findings of Francis and Kelloway's study demonstrated that results were different when examining nonviolent versus violent behaviours.

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence were most likely to be perpetrated by members of the public?

Discuss the four types of workplace violence and identify which one(s)would be more likely to be experienced by a jewellery store employee,a daycare worker,a firefighter,and a software engineer.

What behaviours are represented by the SAV-T acronym?

List and discuss the occupational risk factors for workplace violence.

One of the few evaluated intervention programs for addressing workplace abuse is called CREW.What does this acronym stand for?

According to the Schat,Frone,and Kelloway study,how many American employees were physically assaulted at work in the course of a year?

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

Refer to Scenario 8-1 Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune. -Refer to Scenario 8-1: In today's world,employees of fast food chains may also experience workplace violence from terrorist acts that occur in or near their premises.What control mechanism would offer the best means of protecting workers in these situations?

What is an organizational strategy for reducing the risk of Type II violence for teachers?

Refer to Scenario 8-1 Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune. -Refer to Scenario 8-1: What is the most likely target hardening strategy that fast food restaurants would use to protect against Type I violence?

Which of the following are considered occupational risk factors for workplace violence?

According to the text,what is the definition of imminent risk?

What common approach is used to categorize workplace violence?

What is the first overall occupational risk factor?

What are the best practices that would comprise an effective approach to dealing with workplace violence and aggression?

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy,and the cashiers are allowing them through.What type of workplace violence could result from the supervisor's failure to monitor the express line?

Describe the measures that a human resources manager can take to develop and implement a workplace violence prevention program.

One way to reduce Type I violence is to make the worker more visible.