Exam 13: Communication Climate

Unlike __________ messages, __________ messages demean the worth of others and is corrosive to relationships

You tend to digress and ramble when telling a story. Which guideline for conversation are you overlooking?

When you become trapped in a perspective that you're right, and the other person is wrong, which biological structure might be to blame?

What are 2 types of disagreeing messages?

Argumentativeness and complaining are two ways to disagree without necessarily being disconfirming.

The terms dishonesty and manipulation are associated with which of Gibb's behaviors?

"Either you increase your sales figures, or you find a new job." This statement reflects which of Gibb's categories?

Empathizing with people requires agreeing with them.

How does confirming communication differ from disconfirming communication?

"I would like more details about your format for the presentation" is what kind of message?

Which of the following is a behavioral question that you might be asked in an interview?

When you exclaim to your brother, "You're such a loser," he laughs at your affectionate teasing, although a bystander might assume your comment was critical. This illustrates how the interpretation of a message as confirming or disconfirming is __________.

Problem orientation is often typified by "We" language.

Phubbing conveys which type of message?

What is the STAR method, and what does it stand for?

What type of message essentially says, "You don't matter," "You're not important," or "You don't exist"?

What is the best approach if you're at a loss for words?

Which is the best way to keep your contributions to a conversation interesting for your audience?

Defensiveness is related to concepts of presenting self and __________.

Descriptive messages often use what kind of language?