Exam 8: Listening: Receiving and Responding

Identify 4 barriers to listening.

What do managers rank as the ability they seek most in new hires?

We often choose-understandably and sometimes wisely-to listen mindlessly rather than mindfully due to which barrier to listening?

Listening is an automatic and involuntary process.

Which response style do listeners use when they want to show they identify with a speaker?

Which listening response style can effectively help others see alternative meanings of a situation?

Having a supervisor who is an active, empathic listener is correlated with which of the following?

"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________.

Interpersonal listening is defined as the process of __________ and responding to others' messages.

Identify the 5 distinct components of listening.

Pioneering therapist Carl Rogers recommended what type of listening?

A task orientation listening style is effective because it focuses on the other person's feelings.

You stopped sharing sensitive information with your roommate because she would often use it to attack you later. Your roommate is guilty of what type of listening?

"If you're so unhappy, you should just quit your job" is an example of what type of listening response? Explain why this might not be the best approach.

The relationship between devices and distraction is so strong that the mere presenceof a mobile phone can disrupt your listening.

People generally value unsolicited advice.

People who primarily use the relational listening style are typically extroverted, attentive, and friendly.

A hot, stuffy room is an example of which barrier to listening?

Identify 4 behaviors that characterize good listeners.

Your spouse is not interested in hearing how you feel when your boss belittles you at work. Instead, he suggests ways you can avoid such criticism. He is what kind of listener?