Question 1

What kind of questions are a form of strategic communication because they try to trap others into desired responses?

Accepted Answer

A)  Indirect 
B)  Direct 
C)  Counterfeit 
D)  Rhetorical 
A)  Indirect 
B)  Direct 
C)  Counterfeit 
D)  Rhetorical

Question 2

Rank the following kinds of confirming messages from most to least positive.

Accepted Answer

A)  Acknowledgment, Endorsement, Recognition 
B)  Recognition, Acknowledgment, Endorsement 
C)  Acknowledgment, Recognition, Endorsement 
D)  Endorsement, Acknowledgment, Recognition 
A)  Acknowledgment, Endorsement, Recognition 
B)  Recognition, Acknowledgment, Endorsement 
C)  Acknowledgment, Recognition, Endorsement 
D)  Endorsement, Acknowledgment, Recognition

Question 3

"That's the best lecture I've heard all year" is a statement that communicates __________.

Accepted Answer

A)  endorsement 
B)  recognition 
C)  acknowledgment 
D)  certainty 
A)  endorsement 
B)  recognition 
C)  acknowledgment 
D)  certainty

Question 4

Which request would be best received by an employee at a call center?

Accepted Answer

A)  "Tell me why . . . " 
B)  "Could you tell me if . . . ?" 
C)  "I need to know . . ." 
D)  "I'm unhappy with . . . " 
A)  "Tell me why . . . " 
B)  "Could you tell me if . . . ?" 
C)  "I need to know . . ." 
D)  "I'm unhappy with . . . "

Question 5

"Was that TMI?" is a question that reflects which feature of competent communication?

Accepted Answer

A)  Self-actualization 
B)  Self-fulfilling prophecy 
C)  Self-monitoring 
D)  Self-esteem 
A)  Self-actualization 
B)  Self-fulfilling prophecy 
C)  Self-monitoring 
D)  Self-esteem

Question 6

Good conversationalists take cues about topics that interest the other person.

Accepted Answer

A) True 
 B)False

Question 7

It's best to enter a conversation with the goal of understanding, not trying to change the other person's mind.

Accepted Answer

A) True 
 B)False

Question 8

Communication climate is determined by the degree to which people see themselves as valued.

Accepted Answer

A) True 
 B)False

Question 9

How can you verbally endorse others?

Accepted Answer

You can verbally end

Question 10

Also good for the bottom line, what is the cornerstone of democracy, according to the textbook?

Accepted Answer

A)  Face-to-face conversation 
B)  Multimodality 
C)  Digital technology 
D)  Metacommunication 
A)  Face-to-face conversation 
B)  Multimodality 
C)  Digital technology 
D)  Metacommunication

Question 11

Romances, friendships, and families-just like neighborhoods, cities, and countries-have different communication climates, defined by their __________.

Accepted Answer

A)  metacommunication 
B)  problem orientation 
C)  social tone 
D)  content messages 
A)  metacommunication 
B)  problem orientation 
C)  social tone 
D)  content messages

Question 12

What has research about cyberbullying established?

Accepted Answer

A)  Cyberbullying has been linked to poor academic performance, depression, withdrawal, drug and alcohol abuse, and even suicide. 
B)  Grade, or elementary, school is the peak period for cyberbullying. 
C)  Few schools or companies have policies that can help provide protection against cyberbullying. 
D)  Victims of cyberbullying are far more likely to tell adults about online harassment than their friends. 
A)  Cyberbullying has been linked to poor academic performance, depression, withdrawal, drug and alcohol abuse, and even suicide. 
B)  Grade, or elementary, school is the peak period for cyberbullying. 
C)  Few schools or companies have policies that can help provide protection against cyberbullying. 
D)  Victims of cyberbullying are far more likely to tell adults about online harassment than their friends.

Question 13

Words such as "perhaps," "possibly," and "could" characterize which of Gibb's approaches?

Accepted Answer

A)  Empathy 
B)  Provisionalism 
C)  Spontaneity 
D)  Description 
A)  Empathy 
B)  Provisionalism 
C)  Spontaneity 
D)  Description

Question 14

What are 5 principles of casual conversation?

Accepted Answer

Introduce yourself, ask and li

Question 15

Describe the 10 guidelines for civil communication.

Accepted Answer

Come with the goal of learning. It's bes

Question 16

Identify 3 types of disconfirming messages.

Accepted Answer

Disregard, aggressiv

Question 17

When you write your instructor to question your essay grade, you are careful to convey respect in your message. As a competent communicator, you do not want to arouse defensiveness, which you understand is __________.

Accepted Answer

A)  active 
B)  reactive 
C)  interactive 
D)  proactive 
A)  active 
B)  reactive 
C)  interactive 
D)  proactive

Question 18

Defensiveness is only the responsibility of the person who feels threatened.

Accepted Answer

A) True 
 B)False

Question 19

Evaluation focuses on behavior that can be changed rather than on personal characteristics that cannot.

Accepted Answer

A) True 
 B)False

Question 20

Metacommunication should be avoided in civil dialogue.

Accepted Answer

A) True 
 B)False

What kind of questions are a form of strategic communication because they try to trap others into desired responses?

Rank the following kinds of confirming messages from most to least positive.

"That's the best lecture I've heard all year" is a statement that communicates __________.

Which request would be best received by an employee at a call center?

"Was that TMI?" is a question that reflects which feature of competent communication?

Good conversationalists take cues about topics that interest the other person.

It's best to enter a conversation with the goal of understanding, not trying to change the other person's mind.

Communication climate is determined by the degree to which people see themselves as valued.

How can you verbally endorse others?

Also good for the bottom line, what is the cornerstone of democracy, according to the textbook?

Romances, friendships, and families-just like neighborhoods, cities, and countries-have different communication climates, defined by their __________.

What has research about cyberbullying established?

Words such as "perhaps," "possibly," and "could" characterize which of Gibb's approaches?

What are 5 principles of casual conversation?

Describe the 10 guidelines for civil communication.

Identify 3 types of disconfirming messages.

When you write your instructor to question your essay grade, you are careful to convey respect in your message. As a competent communicator, you do not want to arouse defensiveness, which you understand is __________.

Defensiveness is only the responsibility of the person who feels threatened.

Evaluation focuses on behavior that can be changed rather than on personal characteristics that cannot.

Metacommunication should be avoided in civil dialogue.

Interpersonal Process

Mediated Interpersonal Communication

Culture and Interpersonal Communication

Interpersonal Communication and the Self

Perceiving Others

Language

Nonverbal Communication

Listening: Receiving and Responding

Emotions

Dynamics of Interpersonal Relationships

Communication in Close Relationships: Friends, Family, and Romantic Partners

Managing Conflict

Filters

Exam 13: Communication Climate

What kind of questions are a form of strategic communication because they try to trap others into desired responses?

Rank the following kinds of confirming messages from most to least positive.

"That's the best lecture I've heard all year" is a statement that communicates __________.

Which request would be best received by an employee at a call center?

"Was that TMI?" is a question that reflects which feature of competent communication?

Good conversationalists take cues about topics that interest the other person.

It's best to enter a conversation with the goal of understanding, not trying to change the other person's mind.

Communication climate is determined by the degree to which people see themselves as valued.

How can you verbally endorse others?

Also good for the bottom line, what is the cornerstone of democracy, according to the textbook?

Romances, friendships, and families-just like neighborhoods, cities, and countries-have different communication climates, defined by their __________.

What has research about cyberbullying established?

Words such as "perhaps," "possibly," and "could" characterize which of Gibb's approaches?

What are 5 principles of casual conversation?

Describe the 10 guidelines for civil communication.

Identify 3 types of disconfirming messages.

When you write your instructor to question your essay grade, you are careful to convey respect in your message. As a competent communicator, you do not want to arouse defensiveness, which you understand is __________.

Defensiveness is only the responsibility of the person who feels threatened.

Evaluation focuses on behavior that can be changed rather than on personal characteristics that cannot.

Metacommunication should be avoided in civil dialogue.

Interpersonal Process

Mediated Interpersonal Communication

Culture and Interpersonal Communication

Interpersonal Communication and the Self

Perceiving Others

Language

Nonverbal Communication

Listening: Receiving and Responding

Emotions

Dynamics of Interpersonal Relationships

Communication in Close Relationships: Friends, Family, and Romantic Partners

Managing Conflict

Filters