Question 1

According to proponents of the downsizing of government, what effect would reduction of revenues have?

Accepted Answer

A)  more progressive policy 
B)  conservation of resources 
C)  increased efficiency 
D)  better processes 
A)  more progressive policy 
B)  conservation of resources 
C)  increased efficiency 
D)  better processes

Question 2

The fundamental goal of downsizing is to ______.

Accepted Answer

A)  shrink government 
B)  shrink state, not federal government 
C)  shrink federal, not state government 
D)  build interpersonal relationships 
A)  shrink government 
B)  shrink state, not federal government 
C)  shrink federal, not state government 
D)  build interpersonal relationships

Question 3

The Balanced Budget and Emergency Control Act is a form of continuous improvement.

Accepted Answer

A) True 
 B)False

Question 4

Which scholar first argued that citizens are not customers, but owners?

Accepted Answer

A)  Gaebler 
B)  Osborne 
C)  Frederickson 
D)  Hammer 
A)  Gaebler 
B)  Osborne 
C)  Frederickson 
D)  Hammer

Question 5

How was the Clinton-Gore effort to reinvent government supposed to cut costs?

Accepted Answer

Answers will vary. Cost savings were sup

Question 6

Fundamentally, how do reengineering and continuous improvement differ?

Accepted Answer

Answers will vary. Reengineeri

Question 7

Total quality management is most associated with which type of reform?

Accepted Answer

A)  reengineering 
B)  continuous improvement 
C)  downsizing 
D)  e-government 
A)  reengineering 
B)  continuous improvement 
C)  downsizing 
D)  e-government

Question 8

According to the text, the fundamental precepts of reengineering contradict the fundamental precepts of ______.

Accepted Answer

A)  both downsizing and continuous improvement 
B)  only continuous improvement 
C)  only downsizing 
D)  neither downsizing nor continuous improvement 
A)  both downsizing and continuous improvement 
B)  only continuous improvement 
C)  only downsizing 
D)  neither downsizing nor continuous improvement

Question 9

Describe three major downsizing efforts in American government during the late twentieth century.

Accepted Answer

Answers will vary. In 1992,Colorado pass

Question 10

The three approaches to administrative reform that government officials are using at the present time are all of the following EXCEPT ______.

Accepted Answer

A)  downsizing 
B)  reengineering 
C)  continuous improvement 
D)  convergence 
A)  downsizing 
B)  reengineering 
C)  continuous improvement 
D)  convergence

Question 11

Many federal government reform efforts have sprung from state and local governments.

Accepted Answer

A) True 
 B)False

Question 12

Process is the fundamental building block of ______.

Accepted Answer

A)  e-government 
B)  continuous improvement 
C)  downsizing 
D)  reengineering 
A)  e-government 
B)  continuous improvement 
C)  downsizing 
D)  reengineering

Question 13

Shrinking government is the goal of which type of reform?

Accepted Answer

A)  e-government 
B)  downsizing 
C)  reengineering 
D)  continuous improvement 
A)  e-government 
B)  downsizing 
C)  reengineering 
D)  continuous improvement

Question 14

Reinventing government and the Taxpayer Bill of Rights are examples of which type of reform?

Accepted Answer

A)  e-government 
B)  continuous improvement 
C)  downsizing 
D)  reengineering 
A)  e-government 
B)  continuous improvement 
C)  downsizing 
D)  reengineering

Question 15

Continuous improvement is most closely associated with ______.

Accepted Answer

A)  a top-down approach 
B)  size 
C)  total quality management 
D)  competition 
A)  a top-down approach 
B)  size 
C)  total quality management 
D)  competition

Question 16

Reengineering advocates ______ reform, in direct contrast to continuous improvement, which insists ______ reforms are best to improve organizations.

Accepted Answer

A)  downsizing; upsizing 
B)  bottom-up; top-down 
C)  top-down; bottom-up 
D)  outside-in; inside-out 
A)  downsizing; upsizing 
B)  bottom-up; top-down 
C)  top-down; bottom-up 
D)  outside-in; inside-out

Question 17

According to the text, government reform efforts across the globe ______.

Accepted Answer

A)  tend to mix and match downsizing, reengineering, and continuous improvement techniques with little regard for their inherent contradictions 
B)  tend to mix and match downsizing, reengineering, and continuous improvement techniques with great regard for their inherent contradictions 
C)  employ only a single approach to reform at one time 
D)  employ downsizing techniques only after trying continuous improvement techniques 
A)  tend to mix and match downsizing, reengineering, and continuous improvement techniques with little regard for their inherent contradictions 
B)  tend to mix and match downsizing, reengineering, and continuous improvement techniques with great regard for their inherent contradictions 
C)  employ only a single approach to reform at one time 
D)  employ downsizing techniques only after trying continuous improvement techniques

Question 18

What is reinventing government?

Accepted Answer

A)  the George W. Bush administration's strategy for producing "a government that works better and costs less" 
B)  the Clinton administration's strategy for producing "a government that works better and costs less" 
C)  the Clinton administration's strategy for producing "a government that increases private sector participation" 
D)  the George W. Bush administration's strategy for producing "a government that increases private sector participation" 
A)  the George W. Bush administration's strategy for producing "a government that works better and costs less" 
B)  the Clinton administration's strategy for producing "a government that works better and costs less" 
C)  the Clinton administration's strategy for producing "a government that increases private sector participation" 
D)  the George W. Bush administration's strategy for producing "a government that increases private sector participation"

Question 19

Compare and contrast the three major reforms: downsizing, reengineering, and continuous improvements.Which is the strongest type of reform according to the text and why?

Accepted Answer

Answers will vary. Downsizing is motivat

Question 20

The Gramm-Rudman Act and the Grace Commission are both examples of which type of reform?

Accepted Answer

A)  downsizing 
B)  continuous improvement 
C)  e-government 
D)  reengineering 
A)  downsizing 
B)  continuous improvement 
C)  e-government 
D)  reengineering

According to proponents of the downsizing of government, what effect would reduction of revenues have?

The fundamental goal of downsizing is to ______.

The Balanced Budget and Emergency Control Act is a form of continuous improvement.

Which scholar first argued that citizens are not customers, but owners?

How was the Clinton-Gore effort to reinvent government supposed to cut costs?

Fundamentally, how do reengineering and continuous improvement differ?

Total quality management is most associated with which type of reform?

According to the text, the fundamental precepts of reengineering contradict the fundamental precepts of ______.

Describe three major downsizing efforts in American government during the late twentieth century.

The three approaches to administrative reform that government officials are using at the present time are all of the following EXCEPT ______.

Many federal government reform efforts have sprung from state and local governments.

Process is the fundamental building block of ______.

Shrinking government is the goal of which type of reform?

Reinventing government and the Taxpayer Bill of Rights are examples of which type of reform?

Continuous improvement is most closely associated with ______.

Reengineering advocates reform, in direct contrast to continuous improvement, which insists reforms are best to improve organizations.

According to the text, government reform efforts across the globe ______.

What is reinventing government?

Compare and contrast the three major reforms: downsizing, reengineering, and continuous improvements.Which is the strongest type of reform according to the text and why?

The Gramm-Rudman Act and the Grace Commission are both examples of which type of reform?

Accountability

What Government Does And How It Does It

What Is Public Administration?

Organizational Theory

The Executive Branch

Organization Problems

The Civil Service

Human Capital

Decision Making: Rationality and Risk

Budgeting

Implementation and Performance

Regulation and the Courts

Accountability and Politics

Filters

Exam 7: Administrative Reform

According to proponents of the downsizing of government, what effect would reduction of revenues have?

The fundamental goal of downsizing is to ______.

The Balanced Budget and Emergency Control Act is a form of continuous improvement.

Which scholar first argued that citizens are not customers, but owners?

How was the Clinton-Gore effort to reinvent government supposed to cut costs?

Fundamentally, how do reengineering and continuous improvement differ?

Total quality management is most associated with which type of reform?

According to the text, the fundamental precepts of reengineering contradict the fundamental precepts of ______.

Describe three major downsizing efforts in American government during the late twentieth century.

The three approaches to administrative reform that government officials are using at the present time are all of the following EXCEPT ______.

Many federal government reform efforts have sprung from state and local governments.

Process is the fundamental building block of ______.

Shrinking government is the goal of which type of reform?

Reinventing government and the Taxpayer Bill of Rights are examples of which type of reform?

Continuous improvement is most closely associated with ______.

Reengineering advocates ______ reform, in direct contrast to continuous improvement, which insists ______ reforms are best to improve organizations.

According to the text, government reform efforts across the globe ______.

What is reinventing government?

Compare and contrast the three major reforms: downsizing, reengineering, and continuous improvements.Which is the strongest type of reform according to the text and why?

The Gramm-Rudman Act and the Grace Commission are both examples of which type of reform?

Accountability

What Government Does And How It Does It

What Is Public Administration?

Organizational Theory

The Executive Branch

Organization Problems

The Civil Service

Human Capital

Decision Making: Rationality and Risk

Budgeting

Implementation and Performance

Regulation and the Courts

Accountability and Politics

Filters

Reengineering advocates reform, in direct contrast to continuous improvement, which insists reforms are best to improve organizations.