Exam 11: Innovation and Change

Organizational innovation means extending the search for and commercialization of new products beyond the boundaries of the organization and even beyond the boundaries of the industry.

ABC Credit Union began offering a "Sweep Account," in which funds over $500 in a checking account would be "swept" into a money-market, interest-bearing, account until the checking account reached $100, at which point, funds from the money market account would be "swept" back into the checking account. This is an example of a ____ change.

Explain why a change in technology, structures and systems, products and services, or people will affect the others elements. Provide an example of the change in one of these elements and how it will affect the other elements.

A(n) ____ provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Culture change is particularly easy because people change their attitudes and beliefs easily.

Organizational development often entails large group intervention that involves:

Implementation of change is often the easiest part of the change process.

If you were attempting to lead employees through the three stages of commitment to change, explain how you would attempt to achieve successful implementation.

The flexibility of a(n) ____ organization is attributed to people's freedom to be creative and introduce new ideas.

Today it should be recognized that: