Question 1

Assume you are the supervisor of workers who have very limited education and experience, and that their work is routine. Generally you would:

Accepted Answer

A)  be able to handle only a narrow span of control. 
B)  strive for low centralization and low formalization. 
C)  use the human relations model. 
D)  be able to have a wide span of control. 
A)  be able to handle only a narrow span of control. 
B)  strive for low centralization and low formalization. 
C)  use the human relations model. 
D)  be able to have a wide span of control.

Question 2

Since decision making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

Accepted Answer

A) True 
 B)False

Question 3

Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

Accepted Answer

A) True 
 B)False

Question 4

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

Accepted Answer

A) True 
 B)False

Question 5

The goal of the sociotechnical systems approach is to design the organization for:

Accepted Answer

A)  joint optimization. 
B)  reengineering. 
C)  self-regulation of advanced technology. 
D)  strong organization culture. 
A)  joint optimization. 
B)  reengineering. 
C)  self-regulation of advanced technology. 
D)  strong organization culture.

Question 6

Using Perrow's framework, in which category would you most likely find the strategic planning department of Dow Chemical Co.?

Accepted Answer

A)  Craft 
B)  Nonroutine 
C)  Engineering 
D)  Routine 
A)  Craft 
B)  Nonroutine 
C)  Engineering 
D)  Routine

Question 7

_____ technologies have high task variety, and the conversion process is not analyzable or well understood.

Accepted Answer

A)  Nonroutine 
B)  Routine 
C)  Engineering 
D)  Craft 
A)  Nonroutine 
B)  Routine 
C)  Engineering 
D)  Craft

Question 8

Using an organization you are familiar with (from your readings or personal experience), place its departments in the quadrants of Perrow's framework. What two factors are used to determine placement of a department in a quadrant? Explain how you applied these two factors in placing your organization's departments in the framework.

Accepted Answer

I am familiar with a large retail compan

Question 9

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

Accepted Answer

The six questions employees are normally

Question 10

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 11

____ is defined as designing the social and technical systems to fit the needs of one another.

Accepted Answer

A)  Job design 
B)  Joint optimization 
C)  Coordination 
D)  Variety 
A)  Job design 
B)  Joint optimization 
C)  Coordination 
D)  Variety

Question 12

Perrow is most concerned with which of the following?

Accepted Answer

A)  Two aspects of technology: variety and analyzability. 
B)  Two types of structures that seem to determine which technology is best. 
C)  Two aspects of environment that call for a particular structure. 
D)  Two types of structure that seem to determine which environment should be enacted. 
A)  Two aspects of technology: variety and analyzability. 
B)  Two types of structures that seem to determine which technology is best. 
C)  Two aspects of environment that call for a particular structure. 
D)  Two types of structure that seem to determine which environment should be enacted.

Question 13

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale.

Accepted Answer

A) True 
 B)False

Question 14

____ means providing exactly the service each customer wants and needs.

Accepted Answer

A)  Service complexity 
B)  Customized output 
C)  Mass customization 
D)  CAM 
A)  Service complexity 
B)  Customized output 
C)  Mass customization 
D)  CAM

Question 15

Failing to adopt appropriate technologies to support strategy, or adopting a new technology and failing to realign strategy to match it, can lead to poor performance.

Accepted Answer

A) True 
 B)False

Question 16

Service technologies are considered to be labor and knowledge intensive, while manufacturing technologies tend to be capital asset intensive.

Accepted Answer

A) True 
 B)False

Question 17

The technology employed by an oil explorer of using an "internal divining rod" to decide where to begin drilling operations would be called a(n) ____ technology.

Accepted Answer

A)  routine 
B)  craft 
C)  engineering 
D)  high analyzability 
A)  routine 
B)  craft 
C)  engineering 
D)  high analyzability

Question 18

Service organizations can achieve their greatest economies through:

Accepted Answer

A)  centralization of services. 
B)  geographic concentration. 
C)  disaggregation into small units located close to customers. 
D)  centralized decision making. 
A)  centralization of services. 
B)  geographic concentration. 
C)  disaggregation into small units located close to customers. 
D)  centralized decision making.

Question 19

The Verification Department of the Internal Revenue Service checks the mathematics on returns and notes any discrepancies; this department would fit into which of Perrow's quadrants?

Accepted Answer

A)  Craft 
B)  Routine 
C)  Engineering 
D)  Nonroutine 
A)  Craft 
B)  Routine 
C)  Engineering 
D)  Nonroutine

Question 20

In football, the interdependence may be termed:

Accepted Answer

A)  pooled because management must select individual players and develop their skills. 
B)  sequential because plays are run sequentially and events during the plays occur sequentially. 
C)  reciprocal because mutual adjustments must be made by the players. 
D)  sporadic, because it is really a game of individual talents. 
A)  pooled because management must select individual players and develop their skills. 
B)  sequential because plays are run sequentially and events during the plays occur sequentially. 
C)  reciprocal because mutual adjustments must be made by the players. 
D)  sporadic, because it is really a game of individual talents.

Assume you are the supervisor of workers who have very limited education and experience, and that their work is routine. Generally you would:

Since decision making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

The goal of the sociotechnical systems approach is to design the organization for:

Using Perrow's framework, in which category would you most likely find the strategic planning department of Dow Chemical Co.?

_____ technologies have high task variety, and the conversion process is not analyzable or well understood.

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

____ is defined as designing the social and technical systems to fit the needs of one another.

Perrow is most concerned with which of the following?

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale.

____ means providing exactly the service each customer wants and needs.

Failing to adopt appropriate technologies to support strategy, or adopting a new technology and failing to realign strategy to match it, can lead to poor performance.

Service technologies are considered to be labor and knowledge intensive, while manufacturing technologies tend to be capital asset intensive.

The technology employed by an oil explorer of using an "internal divining rod" to decide where to begin drilling operations would be called a(n) ____ technology.

Service organizations can achieve their greatest economies through:

The Verification Department of the Internal Revenue Service checks the mathematics on returns and notes any discrepancies; this department would fit into which of Perrow's quadrants?

In football, the interdependence may be termed:

Organizations and Organization Theory

Strategy, Organization Design, and Effectiveness

Fundamentals of Organization Structure

The External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Using Information Technology for Control and Coordination

Organization Size, Life Cycle, and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision Making Processes

Conflict, Power, and Politics

Filters

Exam 7: Manufacturing and Service Technologies

Assume you are the supervisor of workers who have very limited education and experience, and that their work is routine. Generally you would:

Since decision making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

The goal of the sociotechnical systems approach is to design the organization for:

Using Perrow's framework, in which category would you most likely find the strategic planning department of Dow Chemical Co.?

_____ technologies have high task variety, and the conversion process is not analyzable or well understood.

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

____ is defined as designing the social and technical systems to fit the needs of one another.

Perrow is most concerned with which of the following?

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale.

____ means providing exactly the service each customer wants and needs.

Failing to adopt appropriate technologies to support strategy, or adopting a new technology and failing to realign strategy to match it, can lead to poor performance.

Service technologies are considered to be labor and knowledge intensive, while manufacturing technologies tend to be capital asset intensive.

The technology employed by an oil explorer of using an "internal divining rod" to decide where to begin drilling operations would be called a(n) ____ technology.

Service organizations can achieve their greatest economies through:

The Verification Department of the Internal Revenue Service checks the mathematics on returns and notes any discrepancies; this department would fit into which of Perrow's quadrants?

In football, the interdependence may be termed:

Organizations and Organization Theory

Strategy, Organization Design, and Effectiveness

Fundamentals of Organization Structure

The External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Using Information Technology for Control and Coordination

Organization Size, Life Cycle, and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision Making Processes

Conflict, Power, and Politics

Filters