Exam 7: Manufacturing and Service Technologies

Engineering technologies tend to be low in analyzability and high in variety.

Chemical plants, oil refineries, liquor producers, pharmaceuticals, and nuclear power plants are examples of _____ production.

Advanced technology does not always have a positive effect on employees, but research findings in general are encouraging, suggesting that jobs for workers are enriched rather than simplified, engaging their higher mental capacities, offering opportunities for learning and growth, and providing greater job satisfaction.

Job enrichment refers to the expansion of the number of different tasks performed by an employee.

If several of a bank's departments are considered to be sequentially interdependent, how should their interrelationship be managed?

The factory of today is far different from the industrial firms Woodward studied in the 1950s.

Do you agree with a top executive who claimed that top-level management is a craft technology? Based on your answer, what about top-level management can be taught in the classroom?

In a service firm, the quality of a service is perceived and cannot be directly measured and compared in the same way that the quality of a tangible product can.

Computer-integrated manufacturing is the result of several subcomponents. Three of these are

Teaching in a high school and medical services in a health clinic are referred to as an organization's _____ technology.

Discuss the impact technology has on job design.

The goal of mass customization is to provide customers with exactly what they want when they want it.

List and briefly describe the subcomponents of the digital factory.

Boundary roles are used extensively in manufacturing firms, but rarely used in service organizations.

Suppose that DiamlerChrysler is considering changing its production operations from an assembly line in which each employee adds one piece as a car chassis goes by to an operation in which several employees work as a team to build the total car, with the team deciding who does what tasks. If DiamlerChrysler implements the change, the interrelationships would change from:

Juan works for a college that offers correspondence courses. She works in the mailroom department stuffing envelopes with the replies of professors to students. She then seals the envelopes and puts them in an outgoing bin. She finds that on this job she has a lot of time for daydreaming. You would expect the organizational structure in her department should be:

The frequency of unexpected and novel events that occur in the conversion process refers to:

Woodward's scale of technical complexity originally had 15 categories.

Which one of the following basic technology groups relies heavily on the human operator and is not highly mechanized?

The heart of ____ is not machines, but employee involvement.