Exam 1: Certified Business Analysis Professional

All of the following stakeholders participate in the prioritization of requirements except for which one?

A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value. How will the BA ensure the process owner remains engaged and will support the change?

Whilst working on business requirements to improve a process, a business analyst (BA) has created flowcharts from the viewpoint of several different users. The stakeholders have expressed some confusion because the flows seem inconsistent. What ensures that the process models relate to each other?

The solution presented by a business analyst (BA) to the stakeholders eliminated the need to maintain different variations of ship-to-country and location-to-route for various freight carriers. Instead, the routing would use a standard carrier code, giving the business the flexibility to just ship to new countries without raising a change request to IT which was the current road-block to business. What opportunity did the BA present to the stakeholders?

Mark is the business analyst for his organization. Mark and his business analysis team have used the whiteboard to record the documentation as the result of requirements elicitation. What must be done with this information if Mark uses a whiteboard?

Enterprise analysis creates just five outputs. Which one of the following is an output of the enterprise analysis tasks?

You are the business analyst for your organization and are leading a presentation about an identified problem. This presentation will help the stakeholders to understand the problem and it will help you when you begin to elicit requirements from the stakeholders. Which type of learner learns best through the presentation of models?

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification". The BA defined the following use cases: • "Change system parameters" • "Setup new supervisor" • "Send mail notification" • "Send SMS notification" • "Send notification" • "Pass a two-factor authentication" The BA wants to create a Use Case diagram. Which technique should be used to define a communications protocol between the PS and other systems?

A business analyst (BA) is preparing a requirement package for access management system. A state diagram for entity "User" has been prepared. The BA wants to check the completeness of requirements by comparing different models. Which diagram should be used with a state diagram to verify that all functions are defined to work with entity "User" for the different roles?

Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders. She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on. Holly definitely prefers informal communications. What is the danger Holly may experience with informal communications?

A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months. The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base. What has the BA been identifying that will be used to evaluate the solution?

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed: There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements. Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved. Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization. The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?

A company with a big information technology (IT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders, including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn, feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables. All of the evidence is anecdotal and none of the groups could strongly substantiate their options. What should the lead BA implement to identify areas of improvement?

There are 50 stakeholders in the current project. How many communication channels exist in this project?

A corporation is experiencing poor financial performance and needs to change many aspects of its business strategy in order to become solvent again. A business analyst (BA) is conducting a feasibility analysis and analyzing resources required. The BA has identified the existing resources, the resources that need to be increased, and the required additional capabilities. What is the other dimension this analysis should indicate?

You are the business analyst for your organization and are creating the solution scope definition. Which of the following should be included in the solution scope definition?

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals. A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on: • Total annual premium the customer has with the company (Financial worth) • Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium: The percentage of the maximum possible discount available to the customer is adjusted based on time with the company: What did the BA create to ensure that everyone who needed to be included had been?

You are the business analyst for your organization. For the past several months you have been completing the business analysis duties for the solution stakeholders. You now have, you believe, the solution requirements identified and documented. What must you now do with the requirements before proceeding?

What business analysis process ensures that requirements specifications and models meet the necessary standard of quality to allow them to be used effectively to guide further work?

The business analysis approach generally defines all of the following attributes except for which one?