Question 1

Which of the following is NOT a method for customer service data collection?

Accepted Answer

A)  Customer surveys. 
B)  Internal surveys. 
C)  Customer visits. 
D)  Complaint analysis. 
A)  Customer surveys. 
B)  Internal surveys. 
C)  Customer visits. 
D)  Complaint analysis.

Question 2

Periodically, a sample of 20 items are randomly selected from a population that is normally distributed, the average is computed, and plotted. Which of the following statements is correct?

Accepted Answer

A)  The average of the logarithms of the values is lognormally distributed. II. The standard deviation of the averages is equal to the standard deviation of the individuals divided by the square root of 20. III. The variance of the averages is equal to the variance of the individuals divided by the square root of 20. 
B)  I only 
C)  II only 
D)  I and II only 
E)  I and III only 
A)  The average of the logarithms of the values is lognormally distributed. II. The standard deviation of the averages is equal to the standard deviation of the individuals divided by the square root of 20. III. The variance of the averages is equal to the variance of the individuals divided by the square root of 20. 
B)  I only 
C)  II only 
D)  I and II only 
E)  I and III only

Question 3

The use of 100% inspection normally means

Accepted Answer

A)  That the final customers will not experience defective product. 
B)  That selected characteristics have been evaluated against specified standards. 
C)  That there will be an opportunity to rework any product deemed to be outside of specifications. 
D)  That the lowest over-all quality costs have been considered. 
A)  That the final customers will not experience defective product. 
B)  That selected characteristics have been evaluated against specified standards. 
C)  That there will be an opportunity to rework any product deemed to be outside of specifications. 
D)  That the lowest over-all quality costs have been considered.

Question 4

Which of the following distributions models events that have 2 possibilities on each trial?

Accepted Answer

A)  Normal. 
B)  Poisson. 
C)  Binomial 
D)  gamma. 
A)  Normal. 
B)  Poisson. 
C)  Binomial 
D)  gamma.

Question 5

The design function which assigns probability of failures between components or subsystems is called

Accepted Answer

A)  Apportionment. 
B)  Significance 
C)  Confidence. 
D)  Qualification. 
A)  Apportionment. 
B)  Significance 
C)  Confidence. 
D)  Qualification.

Question 6

The AQL for a given sampling plan is 1% this means that

Accepted Answer

A)  The producer takes a small risk of rejecting product which is 1% defective or better. 
B)  All accepted lots are 1% defective or better. 
C)  All lots are 1% defective or better. 
D)  The average quality level of the plan is 1%. 
A)  The producer takes a small risk of rejecting product which is 1% defective or better. 
B)  All accepted lots are 1% defective or better. 
C)  All lots are 1% defective or better. 
D)  The average quality level of the plan is 1%.

Question 7

A lot is known to be 1.2% defective. Five units are randomly selected from the lot, and the lot is accepted if 1 or fewer defects are found. What is the probability of the lot being rejected?

Accepted Answer

A)  0.9985 
B)  0.01 
C)  0.00173 
D)  0.00223 
A)  0.9985 
B)  0.01 
C)  0.00173 
D)  0.00223

Question 8

In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?

Accepted Answer

A)  The development of a quality vision for the company. 
B)  The combined development and implementation of the company improvement strategy. 
C)  The definition of certain quality objectives for sections of the company. 
D)  The development of quality education and communication modules for the organization. 
A)  The development of a quality vision for the company. 
B)  The combined development and implementation of the company improvement strategy. 
C)  The definition of certain quality objectives for sections of the company. 
D)  The development of quality education and communication modules for the organization.

Question 9

A graph of a data set, composed of a series of rectangles, each proportional in width to the range of values in a class and proportional in height to the number of items or fraction of items falling in these classes, is called which of the following?

Accepted Answer

A)  Histogram. 
B)  Raw data. 
C)  Ogive. 
D)  Venn diagram. 
A)  Histogram. 
B)  Raw data. 
C)  Ogive. 
D)  Venn diagram.

Question 10

One-way analysis of variance is MOST similar in its objectives to

Accepted Answer

A)  A test of a population mean. 
B)  A test for equality of two sample proportions. 
C)  A test for equality of two population means. 
D)  A chi-square test for independence. 
A)  A test of a population mean. 
B)  A test for equality of two sample proportions. 
C)  A test for equality of two population means. 
D)  A chi-square test for independence.

Question 11

The difference between setting alpha equal to 0.05 and alpha equal to 0.01 in hypothesis testing is

Accepted Answer

A)  With alpha equal to 0.05, we are more willing to risk a type I error. 
B)  With alpha equal to 0.05, we are more willing to risk a type II error. 
C)  Alpha equal to 0.05 is a more "conservative" test of the null hypothesis. 
D)  With alpha equal to 0.05, we are less willing to risk a type I error. 
A)  With alpha equal to 0.05, we are more willing to risk a type I error. 
B)  With alpha equal to 0.05, we are more willing to risk a type II error. 
C)  Alpha equal to 0.05 is a more "conservative" test of the null hypothesis. 
D)  With alpha equal to 0.05, we are less willing to risk a type I error.

Question 12

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

Accepted Answer

A)  Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights. 
B)  The MBNQA ranks "business results" and "customer focus", but Deming does not consider these items. 
C)  The MBNQA has seven categories compared to Deming's 14 points. 
D)  There is no recognized rating system for the MBNQA. 
A)  Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights. 
B)  The MBNQA ranks "business results" and "customer focus", but Deming does not consider these items. 
C)  The MBNQA has seven categories compared to Deming's 14 points. 
D)  There is no recognized rating system for the MBNQA.

Question 13

Which of the following is the BEST method to developing materials for a training program on the gaps in performance?

Accepted Answer

A)  Secure a workshop trainer. 
B)  Review a record of activities. 
C)  Set up a one shot case study. 
D)  Allocate employees for training. 
A)  Secure a workshop trainer. 
B)  Review a record of activities. 
C)  Set up a one shot case study. 
D)  Allocate employees for training.

Question 14

What is the highest form of partnering with employees?

Accepted Answer

A)  Employee involvement. 
B)  Task teams. 
C)  Cost reduction projects. 
D)  Stock option plans. 
A)  Employee involvement. 
B)  Task teams. 
C)  Cost reduction projects. 
D)  Stock option plans.

Question 15

The existence of a quality control manual at your key supplier means

Accepted Answer

A)  That a quality system has been developed. 
B)  That a quality system has been implemented. 
C)  That the firm is quality conscious. 
D)  That the firm is a certified supplier. 
A)  That a quality system has been developed. 
B)  That a quality system has been implemented. 
C)  That the firm is quality conscious. 
D)  That the firm is a certified supplier.

Question 16

Which of the following would be considered the WEAKEST reason to initiate an audit?

Accepted Answer

A)  To compare actual practice to a defined standard. 
B)  Follow-up on corrective action. 
C)  Identify the root cause of a recent problem. 
D)  Verify that a quality system continues to meet requirements. 
A)  To compare actual practice to a defined standard. 
B)  Follow-up on corrective action. 
C)  Identify the root cause of a recent problem. 
D)  Verify that a quality system continues to meet requirements.

Question 17

According to Tchebysheff's theorem what % of measurements must lie within 2.5 standard deviations of the mean?

Accepted Answer

A)  3/4 
B)  8/9 
C)  0.840 
D)  0.625 
A)  3/4 
B)  8/9 
C)  0.840 
D)  0.625

Question 18

The expression below is which of the following?

Accepted Answer

A)  General term for the Poisson distribution. 
B)  General term for the Pascal distribution. 
C)  General term for the binomial distribution. 
D)  General term for the hypergeometric distribution. 
A)  General term for the Poisson distribution. 
B)  General term for the Pascal distribution. 
C)  General term for the binomial distribution. 
D)  General term for the hypergeometric distribution.

Question 19

The critical value of the t-distribution is

Accepted Answer

A)  Always greater than the critical value of the normal distribution. 
B)  Always less than the critical value of the normal distribution. 
C)  Not related to the critical value of the normal distribution. 
D)  Approaches the critical value of the normal distribution as the degrees of freedom increase. 
A)  Always greater than the critical value of the normal distribution. 
B)  Always less than the critical value of the normal distribution. 
C)  Not related to the critical value of the normal distribution. 
D)  Approaches the critical value of the normal distribution as the degrees of freedom increase.

Question 20

The sample size for a product quality audit should be

Accepted Answer

A)  Based on ANSI/ASQ Z1.4. 
B)  Based on the lot size. 
C)  A stated percentage of production. 
D)  A very small quantity of product. 
A)  Based on ANSI/ASQ Z1.4. 
B)  Based on the lot size. 
C)  A stated percentage of production. 
D)  A very small quantity of product.

Which of the following is NOT a method for customer service data collection?

Periodically, a sample of 20 items are randomly selected from a population that is normally distributed, the average is computed, and plotted. Which of the following statements is correct?

The use of 100% inspection normally means

Which of the following distributions models events that have 2 possibilities on each trial?

The design function which assigns probability of failures between components or subsystems is called

The AQL for a given sampling plan is 1% this means that

A lot is known to be 1.2% defective. Five units are randomly selected from the lot, and the lot is accepted if 1 or fewer defects are found. What is the probability of the lot being rejected?

In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?

A graph of a data set, composed of a series of rectangles, each proportional in width to the range of values in a class and proportional in height to the number of items or fraction of items falling in these classes, is called which of the following?

One-way analysis of variance is MOST similar in its objectives to

The difference between setting alpha equal to 0.05 and alpha equal to 0.01 in hypothesis testing is

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

Which of the following is the BEST method to developing materials for a training program on the gaps in performance?

What is the highest form of partnering with employees?

The existence of a quality control manual at your key supplier means

Which of the following would be considered the WEAKEST reason to initiate an audit?

According to Tchebysheff's theorem what % of measurements must lie within 2.5 standard deviations of the mean?

The expression below is which of the following?

The critical value of the t-distribution is

The sample size for a product quality audit should be

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Certified Quality Auditor

Certified Quality Improvement Associate

Certified Six Sigma Black Belt

Six Sigma Green Belt

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Exam 3: Certified Quality Engineer

Which of the following is NOT a method for customer service data collection?

Periodically, a sample of 20 items are randomly selected from a population that is normally distributed, the average is computed, and plotted. Which of the following statements is correct?

The use of 100% inspection normally means

Which of the following distributions models events that have 2 possibilities on each trial?

The design function which assigns probability of failures between components or subsystems is called

The AQL for a given sampling plan is 1% this means that

A lot is known to be 1.2% defective. Five units are randomly selected from the lot, and the lot is accepted if 1 or fewer defects are found. What is the probability of the lot being rejected?

In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?

A graph of a data set, composed of a series of rectangles, each proportional in width to the range of values in a class and proportional in height to the number of items or fraction of items falling in these classes, is called which of the following?

One-way analysis of variance is MOST similar in its objectives to

The difference between setting alpha equal to 0.05 and alpha equal to 0.01 in hypothesis testing is

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

Which of the following is the BEST method to developing materials for a training program on the gaps in performance?

What is the highest form of partnering with employees?

The existence of a quality control manual at your key supplier means

Which of the following would be considered the WEAKEST reason to initiate an audit?

According to Tchebysheff's theorem what % of measurements must lie within 2.5 standard deviations of the mean?

The expression below is which of the following?

The critical value of the t-distribution is

The sample size for a product quality audit should be

Certified Manager of Quality/Organizational Excellence

Certified Quality Auditor

Certified Quality Improvement Associate

Certified Six Sigma Black Belt

Six Sigma Green Belt

Filters