Question 1

Demand management involves which of the following undertakings?

Accepted Answer

A)  Adjusting capacity to support expected demand 
B)  Engaging in activities associated with customer relationship management 
C)  Creating higher customer demand by improving performance in areas such as lead time and service levels 
D)  Understanding events and managing activities that could influence future demand 
A)  Adjusting capacity to support expected demand 
B)  Engaging in activities associated with customer relationship management 
C)  Creating higher customer demand by improving performance in areas such as lead time and service levels 
D)  Understanding events and managing activities that could influence future demand

Question 2

Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

Accepted Answer

A)  Cost leadership 
B)  Service differentiation 
C)  Customer focus 
D)  Market responsiveness 
A)  Cost leadership 
B)  Service differentiation 
C)  Customer focus 
D)  Market responsiveness

Question 3

An advantage of the Supply Chain Operational Reference Model (SCOR) is that it:

Accepted Answer

A)  has a hierarchical measurement system for supply chain attributes 
B)  takes into account the performance of all the nodes in the supply chain 
C)  allows the focus firm to better select, track and manage its suppliers and customers 
D)  provides a uniform set of target values that a firm should achieve to be 'best in class' 
A)  has a hierarchical measurement system for supply chain attributes 
B)  takes into account the performance of all the nodes in the supply chain 
C)  allows the focus firm to better select, track and manage its suppliers and customers 
D)  provides a uniform set of target values that a firm should achieve to be 'best in class'

Question 4

What is the primary benefit of using modular rather than integral designs?

Accepted Answer

A)  Lower cost of manufacturing 
B)  Increased product performance 
C)  Greater responsiveness in marketing and production 
D)  Reduced complexity of bills of material 
A)  Lower cost of manufacturing 
B)  Increased product performance 
C)  Greater responsiveness in marketing and production 
D)  Reduced complexity of bills of material

Question 5

Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

Accepted Answer

A)  Lead times for shipments are more variable. 
B)  Individual packages and cartons are less uniform. 
C)  There are more regulations mandated by local governments. 
D)  There is more competition for scarce transportation lanes. 
A)  Lead times for shipments are more variable. 
B)  Individual packages and cartons are less uniform. 
C)  There are more regulations mandated by local governments. 
D)  There is more competition for scarce transportation lanes.

Question 6

A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:

Accepted Answer

A)  do nothing. The company is not responsible for compliance of suppliers. 
B)  replace the supplier as soon as possible with a compliant supplier. 
C)  notify the supplier of non-compliance. 
D)  require the supplier to become compliant. 
A)  do nothing. The company is not responsible for compliance of suppliers. 
B)  replace the supplier as soon as possible with a compliant supplier. 
C)  notify the supplier of non-compliance. 
D)  require the supplier to become compliant.

Question 7

The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:

Accepted Answer

A)  planning. 
B)  forecasting. 
C)  aggregating. 
D)  shaping. 
A)  planning. 
B)  forecasting. 
C)  aggregating. 
D)  shaping.

Question 8

The question below is based on the following flowchart:   Which of the following phrases most accurately describes the complete flow of demand information?

Accepted Answer

A)  From supplier to customer 
B)  From customer to manufacturer 
C)  From customer to supplier 
D)  From supplier to manufacturer 
A)  From supplier to customer 
B)  From customer to manufacturer 
C)  From customer to supplier 
D)  From supplier to manufacturer

Question 9

Which of the following documents includes the valuation of goods for assessment of duties?

Accepted Answer

A)  Insurance certificate 
B)  Export declaration 
C)  Bill of landing (B/L) 
D)  Commercial invoice 
A)  Insurance certificate 
B)  Export declaration 
C)  Bill of landing (B/L) 
D)  Commercial invoice

Question 10

Which of the following types of lead times is related most closely to a supplier performance measure?

Accepted Answer

A)  Fulfillment 
B)  Replenishment 
C)  Overall 
D)  Process 
A)  Fulfillment 
B)  Replenishment 
C)  Overall 
D)  Process

Question 11

A large retailer has negotiated buyback contracts with several suppliers. The suppliers typically will need which of the following systems to effectively implement the contracts?

Accepted Answer

A)  Point-of-sale tracking 
B)  Well-developed reverse logistics 
C)  Monitoring the retailer's revenue 
D)  Sales incentives to reward the retailer 
A)  Point-of-sale tracking 
B)  Well-developed reverse logistics 
C)  Monitoring the retailer's revenue 
D)  Sales incentives to reward the retailer

Question 12

Sell-side e-commerce must include:

Accepted Answer

A)  automated returns processing. 
B)  advance ship notice (ASN). 
C)  electronic data interchange (EDI). 
D)  automated order entry and tracking. 
A)  automated returns processing. 
B)  advance ship notice (ASN). 
C)  electronic data interchange (EDI). 
D)  automated order entry and tracking.

Question 13

The purpose of continuous improvement in the supply chain is to:

Accepted Answer

A)  eliminate the root causes of problems. 
B)  improve interorganizational communication. 
C)  develop better written procedures. 
D)  reduce product costs. 
A)  eliminate the root causes of problems. 
B)  improve interorganizational communication. 
C)  develop better written procedures. 
D)  reduce product costs.

Question 14

Which of the following actions is most appropriate when implementing a strategy to create customer-affordable value?

Accepted Answer

A)  Use a more rapid transportation mode. 
B)  Increase safety stock. 
C)  Extend product warranty. 
D)  Employ lean principles. 
A)  Use a more rapid transportation mode. 
B)  Increase safety stock. 
C)  Extend product warranty. 
D)  Employ lean principles.

Question 15

ISO 9001 standards are best used to:

Accepted Answer

A)  ensure high quality products are delivered to customers, although it does not yet include service aspects 
B)  demonstrate to the market that goods and services have the highest level of quality and should be considered 'best in class' 
C)  provide documentation of adherence to quality standards for a firm's suppliers to avoid issues with conflict minerals 
D)  demonstrate the ability to meet customer's requirements and engage in quality improvement 
A)  ensure high quality products are delivered to customers, although it does not yet include service aspects 
B)  demonstrate to the market that goods and services have the highest level of quality and should be considered 'best in class' 
C)  provide documentation of adherence to quality standards for a firm's suppliers to avoid issues with conflict minerals 
D)  demonstrate the ability to meet customer's requirements and engage in quality improvement

Question 16

A quick-response program (QRP) will add value to the supply chain by:

Accepted Answer

A)  accelerating new product introduction 
B)  lowering the total cost of ownership (TCO) 
C)  linking sales with production 
D)  improving overall cash velocity 
A)  accelerating new product introduction 
B)  lowering the total cost of ownership (TCO) 
C)  linking sales with production 
D)  improving overall cash velocity

Question 17

In an assemble-to-order (ATO) environment, the most assured means to achieving sustained higher fill rates is to focus on which of the following policies?

Accepted Answer

A)  Safety stock 
B)  Postponement 
C)  Expediting 
D)  Product portfolio 
A)  Safety stock 
B)  Postponement 
C)  Expediting 
D)  Product portfolio

Question 18

A firm decides to improve its operations efficiency by reducing the costs and delays in transaction processing with partners. Implementing which of the following tools would be most appropriate in this situation?

Accepted Answer

A)  Radio frequency identification (RFI
D)  
B)  Electronic data interchange (EDI) 
C)  Advanced planning and scheduling (APS) 
D)  Supply Chain Operations Reference (SCOR®) model 
A)  Radio frequency identification (RFI
D)  
B)  Electronic data interchange (EDI) 
C)  Advanced planning and scheduling (APS) 
D)  Supply Chain Operations Reference (SCOR®) model

Question 19

The SA8000 guidelines differ from other sustainability standards in that they only look at a firm's:

Accepted Answer

A)  frequency of non-compliance 
B)  contributions to nongovernmental organizations (NGOs) 
C)  reduction in non-sustainable energy usage 
D)  fair treatment of workers 
A)  frequency of non-compliance 
B)  contributions to nongovernmental organizations (NGOs) 
C)  reduction in non-sustainable energy usage 
D)  fair treatment of workers

Question 20

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Accepted Answer

A)  Outbound transportation cost is reduced. 
B)  Inventory velocity is reduced. 
C)  Order-fill rates are reduced. 
D)  Inventory obsolescence is reduced. 
A)  Outbound transportation cost is reduced. 
B)  Inventory velocity is reduced. 
C)  Order-fill rates are reduced. 
D)  Inventory obsolescence is reduced.

Demand management involves which of the following undertakings?

Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

An advantage of the Supply Chain Operational Reference Model (SCOR) is that it:

What is the primary benefit of using modular rather than integral designs?

Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:

The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:

The question below is based on the following flowchart: Which of the following phrases most accurately describes the complete flow of demand information?

Which of the following documents includes the valuation of goods for assessment of duties?

Which of the following types of lead times is related most closely to a supplier performance measure?

A large retailer has negotiated buyback contracts with several suppliers. The suppliers typically will need which of the following systems to effectively implement the contracts?

Sell-side e-commerce must include:

The purpose of continuous improvement in the supply chain is to:

Which of the following actions is most appropriate when implementing a strategy to create customer-affordable value?

ISO 9001 standards are best used to:

A quick-response program (QRP) will add value to the supply chain by:

In an assemble-to-order (ATO) environment, the most assured means to achieving sustained higher fill rates is to focus on which of the following policies?

A firm decides to improve its operations efficiency by reducing the costs and delays in transaction processing with partners. Implementing which of the following tools would be most appropriate in this situation?

The SA8000 guidelines differ from other sustainability standards in that they only look at a firm's:

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Certification in Logistics, Transportation and Distribution

CPIM - Basics of Supply Chain Management

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Exam 3: APICS Certified Supply Chain Professional

Demand management involves which of the following undertakings?

Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

An advantage of the Supply Chain Operational Reference Model (SCOR) is that it:

What is the primary benefit of using modular rather than integral designs?

Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:

The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:

The question below is based on the following flowchart: Which of the following phrases most accurately describes the complete flow of demand information?

Which of the following documents includes the valuation of goods for assessment of duties?

Which of the following types of lead times is related most closely to a supplier performance measure?

A large retailer has negotiated buyback contracts with several suppliers. The suppliers typically will need which of the following systems to effectively implement the contracts?

Sell-side e-commerce must include:

The purpose of continuous improvement in the supply chain is to:

Which of the following actions is most appropriate when implementing a strategy to create customer-affordable value?

ISO 9001 standards are best used to:

A quick-response program (QRP) will add value to the supply chain by:

In an assemble-to-order (ATO) environment, the most assured means to achieving sustained higher fill rates is to focus on which of the following policies?

A firm decides to improve its operations efficiency by reducing the costs and delays in transaction processing with partners. Implementing which of the following tools would be most appropriate in this situation?

The SA8000 guidelines differ from other sustainability standards in that they only look at a firm's:

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Certification in Logistics, Transportation and Distribution

CPIM - Basics of Supply Chain Management

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