Exam 9: Windows Management

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Summer is a hardware technician and has been asked to troubleshoot her friend's computer. The first thing Summer does is turn on the computer and complete a ______ to make sure the critical system components are running properly.

(Multiple Choice)

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(82)

Question 21

Quarantine is a program that troubleshoots your operating system and restarts the computer with only basic services and functionality.

(True/False)

4.9/5

(72)

Question 22

Summer is a hardware technician and has been asked to troubleshoot her friend's computer. Summer wants to get others' opinions on what the problem might be, so she visits a(n) _____.

(Multiple Choice)

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(71)

Question 23

Identify the letter of the choice that best matches the phrase or definition.

Automatically checks settings and makes changes to them so you can perform certain tasks

Wizard

A list of known malware

Virus definition

Helps reset your computer to an earlier configuration

Quick scan

Correct Answer:

Verified

Automatically checks settings and makes changes to them so you can perform certain tasks

A list of known malware

Helps reset your computer to an earlier configuration

Checks the locations on your computer that viruses and spyware are most likely to infect

A copy of error data resulting from a software problem

(Matching)

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(93)

Question 24

A(n) _______________ is when an online forum message and all of its responses are grouped together in order.

(Short Answer)

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(95)

Question 25

Troubleshooting a computer issue requires all of the following EXCEPT: _____.

(Multiple Choice)

4.8/5

(75)

Question 26

Problem report error data can usually be resolved with a _____.

(Multiple Choice)

4.8/5

(73)

Question 27

The best protection against _______________ is to use the current version of your antivirus or antispyware software.

(Short Answer)

4.7/5

(83)

Question 28

When an antivirus software program finds a suspicious file, it places it in _____.

(Multiple Choice)

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(77)

Question 29

In the Action Center window, you can click on a link to solve a problem. ____________________

(True/False)

4.9/5

(66)

Question 30

To protect against corrupted files , always use the most current version of your antivirus software. ____________________

(True/False)

4.9/5

(93)

Question 31

An antivirus software program named XProtect is built into the Mac OS X operating system.

(True/False)

4.7/5

(91)

Question 32

When you install new hardware, you must also make sure that its _______________ are updated or compatible with the software.

(Short Answer)

4.9/5

(73)

Question 33

The Windows Action Center receives messages to help the user solve problems he or she may encounter with the software.

(True/False)

4.8/5

(69)

Question 34

Which of the following is NOT true about an automated troubleshooter?

(Multiple Choice)

4.8/5

(83)

Question 35

To review an article or a video about a computer issue, it is best to check a(n) _____ on the Web.

(Multiple Choice)

4.8/5

(81)

Question 36

A computer booting up in Safe mode indicates ______.

(Multiple Choice)

4.8/5

(67)

Question 37

If you were experiencing a computer problem right now, what are the four troubleshooting steps you should consider, and why? List two tools found in the Action Center to help you fix your problem. Explain why you would want to reboot your computer in Safe mode.

(Essay)

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(96)

Question 38

Firmware can be updated by connecting your computer to the Internet.

(True/False)

4.8/5

(84)

Question 39

What happens when the Run programs made for previous versions of Windows link is clicked in the Action Center?

(Multiple Choice)

4.8/5

(70)

Question 40

Showing 21 - 40 of 42

Exam 9: Windows Management

Summer is a hardware technician and has been asked to troubleshoot her friend's computer. The first thing Summer does is turn on the computer and complete a ______ to make sure the critical system components are running properly.

Quarantine is a program that troubleshoots your operating system and restarts the computer with only basic services and functionality.

Summer is a hardware technician and has been asked to troubleshoot her friend's computer. Summer wants to get others' opinions on what the problem might be, so she visits a(n) _____.

A(n) _______________ is when an online forum message and all of its responses are grouped together in order.

Troubleshooting a computer issue requires all of the following EXCEPT: _____.

Problem report error data can usually be resolved with a _____.

The best protection against _______________ is to use the current version of your antivirus or antispyware software.

When an antivirus software program finds a suspicious file, it places it in _____.

In the Action Center window, you can click on a link to solve a problem. ____________________

To protect against corrupted files , always use the most current version of your antivirus software. ____________________

An antivirus software program named XProtect is built into the Mac OS X operating system.

When you install new hardware, you must also make sure that its _______________ are updated or compatible with the software.

The Windows Action Center receives messages to help the user solve problems he or she may encounter with the software.

Which of the following is NOT true about an automated troubleshooter?

To review an article or a video about a computer issue, it is best to check a(n) _____ on the Web.

A computer booting up in Safe mode indicates ______.

If you were experiencing a computer problem right now, what are the four troubleshooting steps you should consider, and why? List two tools found in the Action Center to help you fix your problem. Explain why you would want to reboot your computer in Safe mode.

Firmware can be updated by connecting your computer to the Internet.

What happens when the Run programs made for previous versions of Windows link is clicked in the Action Center?

Computers and Computer Systems

Input, Output and Processing

Computer Protection

Computer Maintenance

Computer-Related Issues

Software and Hardware Interaction

Software Fundamentals

Operating Systems

Operating System Customization

Exploring Microsoft Office 2010

Getting Started With Word Essentials

Editing and Formatting Documents

Sharing Documents

Working With Tables

Using Templates, Styles, and Building Blocks

Enhancing Documents

Getting Started With Excel Essentials

Organizing and Enhancing Worksheets

Creating Formulas and Charting Data

Getting Started With Powerpoint Essentials

Enhancing Presentations With Multimedia Effects

Getting Started With Access Essentials

Managing and Reporting Database Information

Networks Fundamentals

Communication Services

Communications and Collaboration

Using the Internet and the World Wide Web

Web Content

Technology and Society

Security, Privacy, and Ethics Online

Using Windows 7

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