Exam 9: Windows Management

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel works on a Mac, so Kasia asks him to run the automated Mac OS X _____ program to repair Internet and e-mail connection settings.

Use ____ to close an unresponsive application or process.

A peripheral device relies on an updated, compatible driver to operate correctly. ____________________

To help diagnose and solve a problem, you can run a(n) program report. ____________________

Screen captures are collected at every click, along with a text description of where you clicked, in the _____.

Task managing is a form of problem solving to identify a hardware or software issue. ____________________

A troubleshooting _______________ such as Try recommended settings helps automatically detect problems with the operating system.

When a solution for an error is found, it appears in the Microsoft _____.

A knowledge base is a Web-based site where users can post questions that other users can answer.

Software updates must always be installed manually.

Some troubleshooting solutions will check settings and then change them if necessary.

Which of the following is NOT a solution for solving a common software problem?

You know your computer has been booted up in _____ if only the most basic settings are displayed.

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel suspects that a virus is causing the problem. Kasia tells him to run the antivirus software so that suspicious files will be _____.

The Windows Task Manager helps you troubleshoot application problems.

Knowing the name and version of the Office application you are trying to troubleshoot is the first step to solving a software problem.

The Program Compatibility Troubleshooter examines documents stored on the hard drive for version updates only.

Which of the following is true about the System Restore feature?

To track the amount of memory installed on your computer, use the ______ tool.

One approach to troubleshooting a computer problem is to work through a process of _______________ to determine a cause.