Question 1

By tradition,Asian businesspeople typically place a high value on

Accepted Answer

A) group decision making. 
B) individual achievements. 
C) direct verbal interaction. 
D) initiative and self-assertion. 
A) group decision making. 
B) individual achievements. 
C) direct verbal interaction. 
D) initiative and self-assertion.

Question 2

One of your colleagues admires silence and considers it a key to success.Your colleague is most likely American.

Accepted Answer

A) True 
 B)False

Question 3

Businesspeople from which country are most likely to speak using extravagant or poetic figures of speech?

Accepted Answer

A) Canada 
B) United States 
C) Brazil 
D) Germany 
A) Canada 
B) United States 
C) Brazil 
D) Germany

Question 4

Ethnocentrism,which involves the belief that one's own race is superior to others,is a natural attitude inherent in all cultures.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the most accurate statement about the globalization of markets?

Accepted Answer

A) Although market borders are blurring,it is still easy to determine the nationality of companies. 
B) Many U.S.companies with famous brands are now controlled by global enterprises. 
C) Doing business beyond borders is common only for U.S.companies. 
D) Because many companies are multinational,cultural differences are not as important. 
A) Although market borders are blurring,it is still easy to determine the nationality of companies. 
B) Many U.S.companies with famous brands are now controlled by global enterprises. 
C) Doing business beyond borders is common only for U.S.companies. 
D) Because many companies are multinational,cultural differences are not as important.

Question 6

When discussing cultures,we should avoid making any generalizations.

Accepted Answer

A) True 
 B)False

Question 7

Nonverbal behavior,such as using the "thumbs up" hand gesture,is universal,conveying the same meaning in all cultures.

Accepted Answer

A) True 
 B)False

Question 8

Persons from many cultures are moving to countries promising to fulfill their dreams.For generations the two most popular destinations have been

Accepted Answer

A) the United States and Japan. 
B) the United States and Canada. 
C) France and Great Britain. 
D) Italy and France. 
A) the United States and Japan. 
B) the United States and Canada. 
C) France and Great Britain. 
D) Italy and France.

Question 9

Favorable trade agreements ​________.

Accepted Answer

A) ​are causing markets to shrink 
B) ​do not apply to third-world countries 
C) ​are a passing trend 
D) ​significantly open global markets to imports and exports 
A) ​are causing markets to shrink 
B) ​do not apply to third-world countries 
C) ​are a passing trend 
D) ​significantly open global markets to imports and exports

Question 10

One benefit of workplace diversity is less government regulatory action.

Accepted Answer

A) True 
 B)False

Question 11

________ in the workplace has many dimensions,including race,ethnicity,age,religion,gender,national origin,physical ability,and sexual orientation.

Accepted Answer

The answer of ________ in the workplace has many dimensions,including...

Question 12

Culture is a powerful operating force that conditions the way we think and behave.To be successful in the global economy,it's important to understand the basic characteristics of culture so that we can make adjustments and adopt new attitudes.List and describe three basic characteristics of culture.

Accepted Answer

Student answers will vary but should inc

Question 13

Nonverbal behavior in other cultures is ________ (easier or harder?)to learn than the verbal skills necessary to communicate in that culture.

Accepted Answer

The answer of Nonverbal behavior in other cultures is ________...

Question 14

One process for achieving intercultural competence is ________ ,which refers to the use of concrete and specific feedback.

Accepted Answer

The answer of One process for achieving intercultural competence is...

Question 15

Which of the following statements most accurately describes diversity in the workplace?

Accepted Answer

A) A diverse staff tends to have difficulties reading trends and responding to customers in local and world markets. 
B) Teams made up of diverse members are better equipped than homogeneous teams to create products that diverse consumers want. 
C) Diversity in the workplace often leads to lower productivity and worse employee morale. 
D) Teams with diverse members often find it more difficult than homogeneous teams to solve problems. 
A) A diverse staff tends to have difficulties reading trends and responding to customers in local and world markets. 
B) Teams made up of diverse members are better equipped than homogeneous teams to create products that diverse consumers want. 
C) Diversity in the workplace often leads to lower productivity and worse employee morale. 
D) Teams with diverse members often find it more difficult than homogeneous teams to solve problems.

Question 16

Brianna would like to become more culturally competent.What should she do?

Accepted Answer

A) Begin to think of herself as a product of her culture. 
B) Understand that her culture is just one among many. 
C) Be ready to adapt as her environment changes. 
D) Brianna should do all of these. 
A) Begin to think of herself as a product of her culture. 
B) Understand that her culture is just one among many. 
C) Be ready to adapt as her environment changes. 
D) Brianna should do all of these.

Question 17

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

Accepted Answer

A) Are you available for a videoconference on 3/5? 
B) Please get back to me ASAP to set up our meeting. 
C) This agreement between our two companies should be a slam dunk. 
D) We look forward to meeting with you next month. 
A) Are you available for a videoconference on 3/5? 
B) Please get back to me ASAP to set up our meeting. 
C) This agreement between our two companies should be a slam dunk. 
D) We look forward to meeting with you next month.

Question 18

When Americans conduct business abroad,they should always adopt the ethical standards of the foreign country as a sign of respect.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about intercultural ethics is most accurate?

Accepted Answer

A) Very few companies that are active in global markets have codes of ethics. 
B) The United States is the least corruptible country worldwide. 
C) Many companies require their employees to take ethics training programs. 
D) Because we now live in a global economy,ethics is not an issue when doing business globally. 
A) Very few companies that are active in global markets have codes of ethics. 
B) The United States is the least corruptible country worldwide. 
C) Many companies require their employees to take ethics training programs. 
D) Because we now live in a global economy,ethics is not an issue when doing business globally.

Question 20

In low-power-distance countries,subordinates expect formal hierarchies and embrace relatively authoritarian,paternalistic power relationships.

Accepted Answer

A) True 
 B)False

By tradition,Asian businesspeople typically place a high value on

One of your colleagues admires silence and considers it a key to success.Your colleague is most likely American.

Businesspeople from which country are most likely to speak using extravagant or poetic figures of speech?

Ethnocentrism,which involves the belief that one's own race is superior to others,is a natural attitude inherent in all cultures.

Which of the following is the most accurate statement about the globalization of markets?

When discussing cultures,we should avoid making any generalizations.

Nonverbal behavior,such as using the "thumbs up" hand gesture,is universal,conveying the same meaning in all cultures.

Persons from many cultures are moving to countries promising to fulfill their dreams.For generations the two most popular destinations have been

Favorable trade agreements ________.

One benefit of workplace diversity is less government regulatory action.

________ in the workplace has many dimensions,including race,ethnicity,age,religion,gender,national origin,physical ability,and sexual orientation.

Culture is a powerful operating force that conditions the way we think and behave.To be successful in the global economy,it's important to understand the basic characteristics of culture so that we can make adjustments and adopt new attitudes.List and describe three basic characteristics of culture.

Nonverbal behavior in other cultures is ________ (easier or harder?)to learn than the verbal skills necessary to communicate in that culture.

One process for achieving intercultural competence is ________ ,which refers to the use of concrete and specific feedback.

Which of the following statements most accurately describes diversity in the workplace?

Brianna would like to become more culturally competent.What should she do?

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

When Americans conduct business abroad,they should always adopt the ethical standards of the foreign country as a sign of respect.

Which of the following statements about intercultural ethics is most accurate?

In low-power-distance countries,subordinates expect formal hierarchies and embrace relatively authoritarian,paternalistic power relationships.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 3: Intercultural Communication

By tradition,Asian businesspeople typically place a high value on

One of your colleagues admires silence and considers it a key to success.Your colleague is most likely American.

Businesspeople from which country are most likely to speak using extravagant or poetic figures of speech?

Ethnocentrism,which involves the belief that one's own race is superior to others,is a natural attitude inherent in all cultures.

Which of the following is the most accurate statement about the globalization of markets?

When discussing cultures,we should avoid making any generalizations.

Nonverbal behavior,such as using the "thumbs up" hand gesture,is universal,conveying the same meaning in all cultures.

Persons from many cultures are moving to countries promising to fulfill their dreams.For generations the two most popular destinations have been

Favorable trade agreements ​________.

One benefit of workplace diversity is less government regulatory action.

________ in the workplace has many dimensions,including race,ethnicity,age,religion,gender,national origin,physical ability,and sexual orientation.

Nonverbal behavior in other cultures is ________ (easier or harder?)to learn than the verbal skills necessary to communicate in that culture.

One process for achieving intercultural competence is ________ ,which refers to the use of concrete and specific feedback.

Which of the following statements most accurately describes diversity in the workplace?

Brianna would like to become more culturally competent.What should she do?

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

When Americans conduct business abroad,they should always adopt the ethical standards of the foreign country as a sign of respect.

Which of the following statements about intercultural ethics is most accurate?

In low-power-distance countries,subordinates expect formal hierarchies and embrace relatively authoritarian,paternalistic power relationships.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Favorable trade agreements ________.