Question 1

The rules,values,and attitudes of culture are inherent;that is,we are born with them.

Accepted Answer

A) True 
 B)False

Question 2

Caroline is writing a business letter to a German client.What should she do as she prepares the letter?

Accepted Answer

A) Use jargon to introduce the client to U.S.culture. 
B) Use longer sentences and paragraphs to make her letter look more formal. 
C) Use words that have several meanings. 
D) Observe the receiver's title and rank. 
A) Use jargon to introduce the client to U.S.culture. 
B) Use longer sentences and paragraphs to make her letter look more formal. 
C) Use words that have several meanings. 
D) Observe the receiver's title and rank.

Question 3

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world.He should learn and use the metric system.

Accepted Answer

A) True 
 B)False

Question 4

Explain the advantages and challenges of workplace diversity,including the specific ways that consumers,work teams,and business organizations benefit from more diverse workplaces.

Accepted Answer

Student answers will vary but should add

Question 5

List and describe five techniques for improving written communication to intercultural audiences.

Accepted Answer

Student answers will vary but should inc

Question 6

Jing-Ying places great value on the posture,voice inflection,gestures,and facial expressions of employees within the workplace.She is most likely part of a(n)____ culture.

Accepted Answer

A) low-context 
B) linear logic 
C) high-context 
D) analytical 
A) low-context 
B) linear logic 
C) high-context 
D) analytical

Question 7

Time is a dimension that is perceived the same across cultures.

Accepted Answer

A) True 
 B)False

Question 8

Communicators in high-context cultures

Accepted Answer

A) are more likely to be intuitive and contemplative. 
B) assume that listeners know very little and must be told practically everything. 
C) tend to be logical,analytical,and action oriented. 
D) pay attention to only the spoken or written words. 
A) are more likely to be intuitive and contemplative. 
B) assume that listeners know very little and must be told practically everything. 
C) tend to be logical,analytical,and action oriented. 
D) pay attention to only the spoken or written words.

Question 9

Ethnocentrism ________.

Accepted Answer

A) ​is a natural attitude inherent in all cultures 
B) ​causes us to judge others by our own values 
C) ​can be fueled by political conflict 
D) ​is all of the above 
A) ​is a natural attitude inherent in all cultures 
B) ​causes us to judge others by our own values 
C) ​can be fueled by political conflict 
D) ​is all of the above

Question 10

During business negotiations,which group of individuals ismost likely to place more emphasis on the surrounding context than on the actual words?

Accepted Answer

A) Germans 
B) Americans 
C) Canadians 
D) Japanese 
A) Germans 
B) Americans 
C) Canadians 
D) Japanese

Question 11

Emma runs a small business and wants to improve communication among her increasingly diverse staff.Which of the following should she do?

Accepted Answer

A) Consider having employees take part in diversity awareness training. 
B) Encourage employees to think alike so that conflicts can be avoided. 
C) Expect conformity from her employees. 
D) ​Assume that her employees will adapt to her primary culture. 
A) Consider having employees take part in diversity awareness training. 
B) Encourage employees to think alike so that conflicts can be avoided. 
C) Expect conformity from her employees. 
D) ​Assume that her employees will adapt to her primary culture.

Question 12

Diversity positively impacts work teams,but consumers are not impacted by an organization's diversity.

Accepted Answer

A) True 
 B)False

Question 13

High-context communicators tend to use ________ logic to reach conclusions.That is,they circle around a topic indirectly and look at it from many tangential or divergent viewpoints.

Accepted Answer

The answer of High-context communicators tend to use ________ logic...

Question 14

Adjusting your writing style and tone for intercultural written communication does not apply to numbers,which are cited the same throughout the world.

Accepted Answer

A) True 
 B)False

Question 15

Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs.Zachary should practice ________.

Accepted Answer

A) prototyping 
B) sympathy 
C) empathy 
D) ethnocentrism 
A) prototyping 
B) sympathy 
C) empathy 
D) ethnocentrism

Question 16

List and describe three factors that have led to increased globalization.

Accepted Answer

Student answers will vary but should inc

Question 17

Which of the following is an invisible sign of culture?

Accepted Answer

A) An attorney wears a conservative suit to court. 
B) Christopher believes that adults need to be responsible for their actions. 
C) On their anniversary Matthew takes his wife to dinner. 
D) At every department meeting,the manager sits at the head of the conference table. 
A) An attorney wears a conservative suit to court. 
B) Christopher believes that adults need to be responsible for their actions. 
C) On their anniversary Matthew takes his wife to dinner. 
D) At every department meeting,the manager sits at the head of the conference table.

Question 18

Saving face is the primary motivational factor in low-context cultures.

Accepted Answer

A) True 
 B)False

Question 19

A(n)________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.

Accepted Answer

The answer of A(n)________ is a stereotype that has developed...

Question 20

Julia was born and raised in the United States.Because she has been taught that it is best to be direct when speaking in the workplace,Julia expects her Vietnamese coworkers to share her belief.Julia's misconception is the result of ________.

Accepted Answer

A) tolerance 
B) stereotyping 
C) ethnocentrism 
D) prototyping 
A) tolerance 
B) stereotyping 
C) ethnocentrism 
D) prototyping

The rules,values,and attitudes of culture are inherent;that is,we are born with them.

Caroline is writing a business letter to a German client.What should she do as she prepares the letter?

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world.He should learn and use the metric system.

Explain the advantages and challenges of workplace diversity,including the specific ways that consumers,work teams,and business organizations benefit from more diverse workplaces.

List and describe five techniques for improving written communication to intercultural audiences.

Jing-Ying places great value on the posture,voice inflection,gestures,and facial expressions of employees within the workplace.She is most likely part of a(n)____ culture.

Time is a dimension that is perceived the same across cultures.

Communicators in high-context cultures

Ethnocentrism ________.

During business negotiations,which group of individuals ismost likely to place more emphasis on the surrounding context than on the actual words?

Emma runs a small business and wants to improve communication among her increasingly diverse staff.Which of the following should she do?

Diversity positively impacts work teams,but consumers are not impacted by an organization's diversity.

High-context communicators tend to use ________ logic to reach conclusions.That is,they circle around a topic indirectly and look at it from many tangential or divergent viewpoints.

Adjusting your writing style and tone for intercultural written communication does not apply to numbers,which are cited the same throughout the world.

Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs.Zachary should practice ________.

List and describe three factors that have led to increased globalization.

Which of the following is an invisible sign of culture?

Saving face is the primary motivational factor in low-context cultures.

A(n)________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.

Julia was born and raised in the United States.Because she has been taught that it is best to be direct when speaking in the workplace,Julia expects her Vietnamese coworkers to share her belief.Julia's misconception is the result of ________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 3: Intercultural Communication

The rules,values,and attitudes of culture are inherent;that is,we are born with them.

Caroline is writing a business letter to a German client.What should she do as she prepares the letter?

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world.He should learn and use the metric system.

Explain the advantages and challenges of workplace diversity,including the specific ways that consumers,work teams,and business organizations benefit from more diverse workplaces.

List and describe five techniques for improving written communication to intercultural audiences.

Jing-Ying places great value on the posture,voice inflection,gestures,and facial expressions of employees within the workplace.She is most likely part of a(n)____ culture.

Time is a dimension that is perceived the same across cultures.

Communicators in high-context cultures

Ethnocentrism ________.

During business negotiations,which group of individuals ismost likely to place more emphasis on the surrounding context than on the actual words?

Emma runs a small business and wants to improve communication among her increasingly diverse staff.Which of the following should she do?

Diversity positively impacts work teams,but consumers are not impacted by an organization's diversity.

High-context communicators tend to use ________ logic to reach conclusions.That is,they circle around a topic indirectly and look at it from many tangential or divergent viewpoints.

Adjusting your writing style and tone for intercultural written communication does not apply to numbers,which are cited the same throughout the world.

Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs.Zachary should practice ________.

List and describe three factors that have led to increased globalization.

Which of the following is an invisible sign of culture?

Saving face is the primary motivational factor in low-context cultures.

A(n)________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.

Julia was born and raised in the United States.Because she has been taught that it is best to be direct when speaking in the workplace,Julia expects her Vietnamese coworkers to share her belief.Julia's misconception is the result of ________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters