Question 1

When placing a call, your introduction should include three parts.

Accepted Answer

A) True 
 B)False

Question 2

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Accepted Answer

The answer of According to B.A. Tuckman, when teams are...

Question 3

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Accepted Answer

A) time zone barriers. 
B) the need for written messages. 
C) the necessity of a cordial, friendly greeting. 
D) prompt responses. 
A) time zone barriers. 
B) the need for written messages. 
C) the necessity of a cordial, friendly greeting. 
D) prompt responses.

Question 4

In today's fast-paced, competitive business world, ethical behavior is not as important as it once was.

Accepted Answer

A) True 
 B)False

Question 5

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Accepted Answer

A) Put all focus on his job and avoid volunteering his services to a worthy community or charity group. 
B) Avoid apologizing for any errors. 
C) Honor his commitments and keep promises. 
D) Avoid any interaction with coworkers so that he stays focused on his job. 
A) Put all focus on his job and avoid volunteering his services to a worthy community or charity group. 
B) Avoid apologizing for any errors. 
C) Honor his commitments and keep promises. 
D) Avoid any interaction with coworkers so that he stays focused on his job.

Question 6

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Accepted Answer

A) Use language that focuses on improvement instead of problems. 
B) To show more compassion, be as vague as possible. 
C) Ask the team members for feedback. 
D) Discuss the behavior, not the person. 
A) Use language that focuses on improvement instead of problems. 
B) To show more compassion, be as vague as possible. 
C) Ask the team members for feedback. 
D) Discuss the behavior, not the person.

Question 7

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Accepted Answer

A) Hang up and call back later; her client won't want to be bothered with having to listen to a message. 
B) Speak as quickly as possible to make her message more concise. 
C) Smile when leaving her message to add warmth to her voice. 
D) Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible. 
A) Hang up and call back later; her client won't want to be bothered with having to listen to a message. 
B) Speak as quickly as possible to make her message more concise. 
C) Smile when leaving her message to add warmth to her voice. 
D) Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible.

Question 8

Effective team members view participation in a team as an opportunity to compete with others.

Accepted Answer

A) True 
 B)False

Question 9

Proper business attire and dining etiquette are no longer important to learn because many business interactions now take place virtually.

Accepted Answer

A) True 
 B)False

Question 10

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Accepted Answer

A) sales 
B) nonverbal 
C) online 
D) managerial 
A) sales 
B) nonverbal 
C) online 
D) managerial

Question 11

Which of the following should be included in the minutes of a meeting?

Accepted Answer

A) Action items 
B) Date and time of meeting 
C) Participants' names 
D) All answer choices are items that should be included in the minutes of a meeting. 
A) Action items 
B) Date and time of meeting 
C) Participants' names 
D) All answer choices are items that should be included in the minutes of a meeting.

Question 12

What is the first thing you should do before making a business telephone call?

Accepted Answer

A) Prepare an appropriate opening. 
B) Ask yourself if the phone call is necessary. 
C) Decide what you're going to say after the receiver answers. 
D) Write down the ideas you want to discuss so that you don't forget them. 
A) Prepare an appropriate opening. 
B) Ask yourself if the phone call is necessary. 
C) Decide what you're going to say after the receiver answers. 
D) Write down the ideas you want to discuss so that you don't forget them.

Question 13

Many businesses have established protocol procedures or policies to enforce civility.

Accepted Answer

A) True 
 B)False

Question 14

For which of the following purposes should you avoid scheduling a meeting?

Accepted Answer

A) To reach a decision 
B) To share information 
C) To solicit input from others 
D) To address conflict 
A) To reach a decision 
B) To share information 
C) To solicit input from others 
D) To address conflict

Question 15

E-mail has made telephone use obsolete in the corporate world.

Accepted Answer

A) True 
 B)False

Question 16

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Accepted Answer

A) Five or fewer 
B) Ten or fewer 
C) Thirty or fewer 
D) An unlimited number of participants 
A) Five or fewer 
B) Ten or fewer 
C) Thirty or fewer 
D) An unlimited number of participants

Question 17

In the digital age, work is increasingly being viewed as ________________________ rather than a place you go.

Accepted Answer

A) what you do 
B) who you know 
C) what skills you have 
D) what team you're on 
A) what you do 
B) who you know 
C) what skills you have 
D) what team you're on

Question 18

To demonstrate tolerance and tact in the workplace, which of the following should you do?

Accepted Answer

A) Avoid apologizing for errors or misunderstandings because doing so calls attention to them. 
B) Choose writing over face-to-face interactions whenever possible. 
C) Work to improve your vocal quality. 
D) Keep your personal opinions of people private. 
A) Avoid apologizing for errors or misunderstandings because doing so calls attention to them. 
B) Choose writing over face-to-face interactions whenever possible. 
C) Work to improve your vocal quality. 
D) Keep your personal opinions of people private.

Question 19

To use your voice effectively,

Accepted Answer

A) speak in a relaxed, controlled, well-pitched voice at about 125 words per minute. 
B) overemphasize all words to guarantee audience understanding. 
C) avoid listening to educated individuals to retain your speaking uniqueness. 
D) keep the same volume and rate while speaking. 
A) speak in a relaxed, controlled, well-pitched voice at about 125 words per minute. 
B) overemphasize all words to guarantee audience understanding. 
C) avoid listening to educated individuals to retain your speaking uniqueness. 
D) keep the same volume and rate while speaking.

Question 20

How should a group leader keep a meeting progressing effectively?

Accepted Answer

A) Engage in most of the talking to ensure that the meeting ends on time. 
B) Allow group members to digress on a topic because other topics may be beneficial to explore. 
C) Discourage members who monopolize the discussion. 
D) Summarize only at the end of the meeting. 
A) Engage in most of the talking to ensure that the meeting ends on time. 
B) Allow group members to digress on a topic because other topics may be beneficial to explore. 
C) Discourage members who monopolize the discussion. 
D) Summarize only at the end of the meeting.

When placing a call, your introduction should include three parts.

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

In today's fast-paced, competitive business world, ethical behavior is not as important as it once was.

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Effective team members view participation in a team as an opportunity to compete with others.

Proper business attire and dining etiquette are no longer important to learn because many business interactions now take place virtually.

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Which of the following should be included in the minutes of a meeting?

What is the first thing you should do before making a business telephone call?

Many businesses have established protocol procedures or policies to enforce civility.

For which of the following purposes should you avoid scheduling a meeting?

E-mail has made telephone use obsolete in the corporate world.

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

In the digital age, work is increasingly being viewed as ________________________ rather than a place you go.

To demonstrate tolerance and tact in the workplace, which of the following should you do?

To use your voice effectively,

How should a group leader keep a meeting progressing effectively?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

When placing a call, your introduction should include three parts.

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

In today's fast-paced, competitive business world, ethical behavior is not as important as it once was.

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Effective team members view participation in a team as an opportunity to compete with others.

Proper business attire and dining etiquette are no longer important to learn because many business interactions now take place virtually.

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Which of the following should be included in the minutes of a meeting?

What is the first thing you should do before making a business telephone call?

Many businesses have established protocol procedures or policies to enforce civility.

For which of the following purposes should you avoid scheduling a meeting?

E-mail has made telephone use obsolete in the corporate world.

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

In the digital age, work is increasingly being viewed as ________________________ rather than a place you go.

To demonstrate tolerance and tact in the workplace, which of the following should you do?

To use your voice effectively,

How should a group leader keep a meeting progressing effectively?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters