Exam 7: Organizational Relations and Employee Retention in Healthcare

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Employees who participate in tuition assistance programs have been found to have higher retention rates than individuals who do not do so. As a result,offering such a program is sufficient to improve employee retention rates.

(True/False)
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HR professionals should use the information on retention determinants and the assessment information to:

(Multiple Choice)
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What relationship with the employee,if poor,can outweigh all the other positive efforts extended by the organization?

(Multiple Choice)
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During an exit interview the employee is asked __________.

(Multiple Choice)
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Employee attitude surveys can provide valuable insight into assessing and measuring retention.

(True/False)
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When employees feel that they have some control and perceived rights in the organization,they are more likely to be committed to the organization. This is a concept called __________.

(Multiple Choice)
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Pay and benefits must be competitive,which means they must be "close" to what other employers are providing. Close is defined as being within what percentage of the market?

(Multiple Choice)
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One example of a reward as a retention determinant is __________.

(Multiple Choice)
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It is preferential to develop employee surveys in-house because the HR professionals know what questions to ask.

(True/False)
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Turnover data can be gathered and analyzed in a number of ways,including which of the following:

(Multiple Choice)
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What is one of the arguments against variable pay for executives and employed physicians is that __________.

(Multiple Choice)
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It is estimated that __________ workers in U.S.organizations are relatively satisfied with their jobs?

(Multiple Choice)
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One important organizational value that affects employee loyalty is (a)__________.

(Multiple Choice)
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Technical professionals and those under 30 years rank promotion above compensation as a retention concern.

(True/False)
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Common turnover rates can range from almost zero to 100%.

(True/False)
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Programs that encourage employees to pursuer new opportunities without leaving their current organization are considered:

(Multiple Choice)
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Organizational culture is __________.

(Multiple Choice)
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Job dissatisfaction occurs when an employee's expectations of positive job experiences are not met.

(True/False)
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Only intangible items,such as loyalty,fair treatment,and job security are encompassed by psychological contracts between employers and employees.

(True/False)
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Which of the following components is considered most important to increasing an organization's retention of employees?

(Multiple Choice)
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