Question 1

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for healthcare is 1:100.

Accepted Answer

A) True 
 B)False  False

Question 2

Organizations have identified __________ as the primary reason for sentinel events.

Accepted Answer

A)  insufficient employee staffing 
B)  insufficient orientation and training 
C)  employee competency and credentialing issues 
D)  none of the above 
A)  insufficient employee staffing 
B)  insufficient orientation and training 
C)  employee competency and credentialing issues 
D)  none of the above B

Question 3

Describe at least 3 of the processes used to ensure that consumers of healthcare in the U.S.receive their care from a provider who is competent and safe.
-Governmental oversight through the Medicare reimbursement program.
-Local,county,and state health department oversight.
-Independent agencies who supply quality review information on health insurance plans and their preferred providers.
-Quality review organizations that perform comprehensive standard-based assessments of their subscribing members.

Accepted Answer

→Governmental oversight through the Medicare reimbursement program.
→Local,county,and state health department oversight.
→Independent agencies who supply quality review information on health insurance plans and their preferred providers.
→Quality review organizations that perform comprehensive standard-based assessments of their subscribing members.

Question 4

Core competencies for the HR Manager include __________.

Accepted Answer

A)  Ability to focus on the present 
B)  Ability to work in isolation 
C)  Emotional intelligence 
D)  Report analysis skills 
A)  Ability to focus on the present 
B)  Ability to work in isolation 
C)  Emotional intelligence 
D)  Report analysis skills

Question 5

Which of the following is a certification program designed for HR specialists?

Accepted Answer

A)  Certified Compensation Professionals (CCP) 
B)  Certified Safety Professional (CSP) 
C)  Certified Performance Technologist (CPT) 
D)  All of the above 
A)  Certified Compensation Professionals (CCP) 
B)  Certified Safety Professional (CSP) 
C)  Certified Performance Technologist (CPT) 
D)  All of the above

Question 6

A requirement for the Professional in Human Resources (PHR)designation is __________.

Accepted Answer

A)  8 years of professional HR experience 
B)  A graduate degree 
C)  5 years of management experience 
D)  Passage of a comprehensive examination 
A)  8 years of professional HR experience 
B)  A graduate degree 
C)  5 years of management experience 
D)  Passage of a comprehensive examination

Question 7

Emotional intelligence is considered a core competency for HR Managers.

Accepted Answer

A) True 
 B)False

Question 8

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for all industries is __________.

Accepted Answer

A)  1:100 
B)  1:200 
C)  1:300 
D)  1:400 
A)  1:100 
B)  1:200 
C)  1:300 
D)  1:400

Question 9

The healthcare HR leader has which of the following responsibilities with regard to JCAHO?

Accepted Answer

A)  Training staff 
B)  Providing adequate numbers of competent staff 
C)  Defining staff qualifications and performance expectations 
D)  All of the above 
A)  Training staff 
B)  Providing adequate numbers of competent staff 
C)  Defining staff qualifications and performance expectations 
D)  All of the above

Question 10

Departmental policies and procedures are examples of JCAHO's evidence of performance for HR standards.

Accepted Answer

A) True 
 B)False

Question 11

List the HR Management credentials and name the administrator of the most well-known certification program.
The Professional in Human Resources (PHR)and Senior Professional in Human Resources (SPHR)designations are administered by the Human Resource Certification Institute (HRCI),which is affiliated with the Society for Human Resources Management (SHRM).

Accepted Answer

The Professional in Human Resources (PHR

Question 12

Intrapersonal and interpersonal skills such as self-regulation,social skills,and self-motivation are all examples of __________.

Accepted Answer

A)  behavioral competencies 
B)  emotional intelligence 
C)  technical competencies 
D)  functional intelligence 
A)  behavioral competencies 
B)  emotional intelligence 
C)  technical competencies 
D)  functional intelligence

Question 13

Often times,organizations will achieve JCAHO accreditation but will be given recommendations in certain areas to undertake improvement. These recommendations are referred to as __________.

Accepted Answer

A)  Borderline Performance Issues 
B)  Improvement Areas 
C)  Type 1s 
D)  JCAHO Target Areas 
A)  Borderline Performance Issues 
B)  Improvement Areas 
C)  Type 1s 
D)  JCAHO Target Areas

Question 14

According to the Bureau of National Affairs,healthcare has the highest median ratio of HR staff to 100 employees.

Accepted Answer

A) True 
 B)False

Question 15

One of the behavior competencies required in order to be an effective HR professional is risk adversity.

Accepted Answer

A) True 
 B)False

Question 16

List at least 5 key competencies of an HR professional
-Strategic contribution
-Personal credibility
-HR delivery
-Business knowledge
-HR technology
-Self-awareness
-Social skills
-Social awareness
-Self-regulation
-Self-motivation

Accepted Answer

→Strategic contribution
→Perso

Question 17

It is not necessary to determine the credentials of individuals who are not employees of the organization,for example,contracted individuals and those who utilize the facility to provide care to their patients.

Accepted Answer

A) True 
 B)False

Question 18

HR professionals typically __________.

Accepted Answer

A)  Work a 40-hour work week 
B)  Have a great deal of organizational power 
C)  Get their position through internal promotion 
D)  Have difficulty finding certified continuing education programs 
A)  Work a 40-hour work week 
B)  Have a great deal of organizational power 
C)  Get their position through internal promotion 
D)  Have difficulty finding certified continuing education programs

Question 19

JCAHO holds HR professionals as ultimate responsibility for the HR standards in an organization.

Accepted Answer

A) True 
 B)False

Question 20

Today's healthcare HR professional must possess __________.

Accepted Answer

A)  Business knowledge 
B)  Various behavioral competencies 
C)  Appropriate education 
D)  All of the above 
A)  Business knowledge 
B)  Various behavioral competencies 
C)  Appropriate education 
D)  All of the above

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for healthcare is 1:100.

Organizations have identified __________ as the primary reason for sentinel events.

Core competencies for the HR Manager include __________.

Which of the following is a certification program designed for HR specialists?

A requirement for the Professional in Human Resources (PHR)designation is __________.

Emotional intelligence is considered a core competency for HR Managers.

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for all industries is __________.

The healthcare HR leader has which of the following responsibilities with regard to JCAHO?

Departmental policies and procedures are examples of JCAHO's evidence of performance for HR standards.

Intrapersonal and interpersonal skills such as self-regulation,social skills,and self-motivation are all examples of __________.

Often times,organizations will achieve JCAHO accreditation but will be given recommendations in certain areas to undertake improvement. These recommendations are referred to as __________.

According to the Bureau of National Affairs,healthcare has the highest median ratio of HR staff to 100 employees.

One of the behavior competencies required in order to be an effective HR professional is risk adversity.

List at least 5 key competencies of an HR professional -Strategic contribution -Personal credibility -HR delivery -Business knowledge -HR technology -Self-awareness -Social skills -Social awareness -Self-regulation -Self-motivation

It is not necessary to determine the credentials of individuals who are not employees of the organization,for example,contracted individuals and those who utilize the facility to provide care to their patients.

HR professionals typically __________.

JCAHO holds HR professionals as ultimate responsibility for the HR standards in an organization.

Today's healthcare HR professional must possess __________.

The Nature and Challenges of Healthcare HR Management

Strategic HR Management

Legal Issues Affecting the HR Workplace

Job Design and Analysis

Healthcare Recruitment and Selection

Organizational Relations and Employee Retention in Healthcare

Training and Development in Healthcare Organizations

Performance Management in Healthcare Organizations

Employee Relations in the Healthcare Industry

Labor Relations and Healthcare Organizations

Healthcare Compensation Practices

The Management of Benefits and Variable Pay in Healthcare

Safety, Health, and Security in Healthcare Organizations

Filters

Exam 2: Healthcare HR Competencies, Structures, and Quality Standards

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for healthcare is 1:100.

Organizations have identified __________ as the primary reason for sentinel events.

Core competencies for the HR Manager include __________.

Which of the following is a certification program designed for HR specialists?

A requirement for the Professional in Human Resources (PHR)designation is __________.

Emotional intelligence is considered a core competency for HR Managers.

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for all industries is __________.

The healthcare HR leader has which of the following responsibilities with regard to JCAHO?

Departmental policies and procedures are examples of JCAHO's evidence of performance for HR standards.

Intrapersonal and interpersonal skills such as self-regulation,social skills,and self-motivation are all examples of __________.

Often times,organizations will achieve JCAHO accreditation but will be given recommendations in certain areas to undertake improvement. These recommendations are referred to as __________.

According to the Bureau of National Affairs,healthcare has the highest median ratio of HR staff to 100 employees.

One of the behavior competencies required in order to be an effective HR professional is risk adversity.

List at least 5 key competencies of an HR professional -Strategic contribution -Personal credibility -HR delivery -Business knowledge -HR technology -Self-awareness -Social skills -Social awareness -Self-regulation -Self-motivation

It is not necessary to determine the credentials of individuals who are not employees of the organization,for example,contracted individuals and those who utilize the facility to provide care to their patients.

HR professionals typically __________.

JCAHO holds HR professionals as ultimate responsibility for the HR standards in an organization.

Today's healthcare HR professional must possess __________.

The Nature and Challenges of Healthcare HR Management

Strategic HR Management

Legal Issues Affecting the HR Workplace

Job Design and Analysis

Healthcare Recruitment and Selection

Organizational Relations and Employee Retention in Healthcare

Training and Development in Healthcare Organizations

Performance Management in Healthcare Organizations

Employee Relations in the Healthcare Industry

Labor Relations and Healthcare Organizations

Healthcare Compensation Practices

The Management of Benefits and Variable Pay in Healthcare

Safety, Health, and Security in Healthcare Organizations

Filters