Question 1

A sentinel event is one in which an unexpected occurrence involving death or serious injury could occur.

Accepted Answer

A) True 
 B)False

Question 2

When HR leaders report directly to the CEO,what is an intended consequence?

Accepted Answer

A)  The HR leader is further removed from the line level employees. 
B)  The HR leader will typically earn higher compensation. 
C)  HR will participate in broader organizational decision making. 
D)  All of the above. 
A)  The HR leader is further removed from the line level employees. 
B)  The HR leader will typically earn higher compensation. 
C)  HR will participate in broader organizational decision making. 
D)  All of the above.

Question 3

Sources of evidence for JCAHO's HR standards include __________.

Accepted Answer

A)  Organizational and departmental policies and procedures 
B)  Staff compensation reports 
C)  Records on recruitment efforts 
D)  All of the above 
A)  Organizational and departmental policies and procedures 
B)  Staff compensation reports 
C)  Records on recruitment efforts 
D)  All of the above

Question 4

Competence includes __________.

Accepted Answer

A)  A list of skills 
B)  An employee's attitude 
C)  Neither A nor B 
D)  Both A and B 
A)  A list of skills 
B)  An employee's attitude 
C)  Neither A nor B 
D)  Both A and B

Question 5

Which of the following is a common Human Resource ratio and measure for assessment?

Accepted Answer

A)  Total compensations costs to total revenue 
B)  Average time to fill openings 
C)  Absenteeism rates 
D)  All of the above 
A)  Total compensations costs to total revenue 
B)  Average time to fill openings 
C)  Absenteeism rates 
D)  All of the above

Question 6

HR metrics are specific measure tied to HR performance indicators.

Accepted Answer

A) True 
 B)False

Question 7

The most well-known certification program for HR generalists is administered by the Human Resource Certification Institute (HRCI).

Accepted Answer

A) True 
 B)False

Question 8

The dominant quality review organization for healthcare in the U.S.is the Joint Commission on Accreditation of Healthcare Organizations.

Accepted Answer

A) True 
 B)False

Question 9

Placement of healthcare HR departments varies widely in healthcare organizations.

Accepted Answer

A) True 
 B)False

Question 10

Which industry has the lowest ratio of HR staff per 100 employees?

Accepted Answer

A)  Information services, telecommunications, and data processing 
B)  Healthcare 
C)  Government 
D)  None of the above 
A)  Information services, telecommunications, and data processing 
B)  Healthcare 
C)  Government 
D)  None of the above

Question 11

Describe the four broad processes used to achieve the goals of the HR function as stated by the JCAHO.
-Planning - Defines the qualifications,competencies,and staffing necessary to fulfill the provider's mission.
-Providing competent staff - The staff includes both employees of the organization and those contracted to provide service or care. Applicants' credentials must be assessed and confirmed prior to employment or service delivery.
-Assessing,maintaining,and improving staff competence - This includes ongoing periodic competence assessment and performance evaluation of staff to ensure the continuing ability of staff to perform.
-Promoting self-development and learning - Leaders encourage self-development and continued learning.

Accepted Answer

→Planning - Defines the qualifications,c

Question 12

Two useful ways to measure HR are to look at __________.

Accepted Answer

A)  Staffing ratios and training budget, relative to competitors 
B)  Staffing ratios and total budget expenditure, relative to other industries 
C)  Training budget as a subset of total budget 
D)  Number of salaried versus hourly employees 
A)  Staffing ratios and training budget, relative to competitors 
B)  Staffing ratios and total budget expenditure, relative to other industries 
C)  Training budget as a subset of total budget 
D)  Number of salaried versus hourly employees

Question 13

The Bureau of National Affairs regularly surveys __________.

Accepted Answer

A)  Customer satisfaction 
B)  CEO compensation levels 
C)  HR activities, budget and staffing 
D)  Political positions on key topics 
A)  Customer satisfaction 
B)  CEO compensation levels 
C)  HR activities, budget and staffing 
D)  Political positions on key topics

Question 14

Sole practitioner physicians are not yet feeling the pressure from healthcare plans to disclose outcome or patient satisfaction information.

Accepted Answer

A) True 
 B)False

Question 15

Which industry has the highest median cost of HR expenditures per employees?

Accepted Answer

A)  Information services, telecommunications, and data processing 
B)  Healthcare 
C)  Government 
D)  None of the above 
A)  Information services, telecommunications, and data processing 
B)  Healthcare 
C)  Government 
D)  None of the above

Question 16

An organization will not achieve JCAHO accreditation if it is required to make improvements.

Accepted Answer

A) True 
 B)False

Question 17

HR ratios and measurements are only useful when compared to other data. Comparison methodology includes __________.

Accepted Answer

A)  internal data only 
B)  external data only 
C)  both internal and external data 
D)  external data when compared only to the same industry segment 
A)  internal data only 
B)  external data only 
C)  both internal and external data 
D)  external data when compared only to the same industry segment

Question 18

HR standards are not the exclusive domain of the HR professionals in healthcare organizations.

Accepted Answer

A) True 
 B)False

Question 19

As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.

Accepted Answer

A)  Chair internal committees 
B)  Conduct employee satisfaction surveys 
C)  Consider the promotional opportunities for their department 
D)  Provide quantitative measures of their productivity 
A)  Chair internal committees 
B)  Conduct employee satisfaction surveys 
C)  Consider the promotional opportunities for their department 
D)  Provide quantitative measures of their productivity

Question 20

An effective HR leader must __________.

Accepted Answer

A)  Have a graduate degree 
B)  Be an aggressive negotiator 
C)  Possess self-awareness 
D)  All of the above 
A)  Have a graduate degree 
B)  Be an aggressive negotiator 
C)  Possess self-awareness 
D)  All of the above

A sentinel event is one in which an unexpected occurrence involving death or serious injury could occur.

When HR leaders report directly to the CEO,what is an intended consequence?

Sources of evidence for JCAHO's HR standards include __________.

Competence includes __________.

Which of the following is a common Human Resource ratio and measure for assessment?

HR metrics are specific measure tied to HR performance indicators.

The most well-known certification program for HR generalists is administered by the Human Resource Certification Institute (HRCI).

The dominant quality review organization for healthcare in the U.S.is the Joint Commission on Accreditation of Healthcare Organizations.

Placement of healthcare HR departments varies widely in healthcare organizations.

Which industry has the lowest ratio of HR staff per 100 employees?

Two useful ways to measure HR are to look at __________.

The Bureau of National Affairs regularly surveys __________.

Sole practitioner physicians are not yet feeling the pressure from healthcare plans to disclose outcome or patient satisfaction information.

Which industry has the highest median cost of HR expenditures per employees?

An organization will not achieve JCAHO accreditation if it is required to make improvements.

HR ratios and measurements are only useful when compared to other data. Comparison methodology includes __________.

HR standards are not the exclusive domain of the HR professionals in healthcare organizations.

As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.

An effective HR leader must __________.

The Nature and Challenges of Healthcare HR Management

Strategic HR Management

Legal Issues Affecting the HR Workplace

Job Design and Analysis

Healthcare Recruitment and Selection

Organizational Relations and Employee Retention in Healthcare

Training and Development in Healthcare Organizations

Performance Management in Healthcare Organizations

Employee Relations in the Healthcare Industry

Labor Relations and Healthcare Organizations

Healthcare Compensation Practices

The Management of Benefits and Variable Pay in Healthcare

Safety, Health, and Security in Healthcare Organizations

Filters

Exam 2: Healthcare HR Competencies, Structures, and Quality Standards

A sentinel event is one in which an unexpected occurrence involving death or serious injury could occur.

When HR leaders report directly to the CEO,what is an intended consequence?

Sources of evidence for JCAHO's HR standards include __________.

Competence includes __________.

Which of the following is a common Human Resource ratio and measure for assessment?

HR metrics are specific measure tied to HR performance indicators.

The most well-known certification program for HR generalists is administered by the Human Resource Certification Institute (HRCI).

The dominant quality review organization for healthcare in the U.S.is the Joint Commission on Accreditation of Healthcare Organizations.

Placement of healthcare HR departments varies widely in healthcare organizations.

Which industry has the lowest ratio of HR staff per 100 employees?

Two useful ways to measure HR are to look at __________.

The Bureau of National Affairs regularly surveys __________.

Sole practitioner physicians are not yet feeling the pressure from healthcare plans to disclose outcome or patient satisfaction information.

Which industry has the highest median cost of HR expenditures per employees?

An organization will not achieve JCAHO accreditation if it is required to make improvements.

HR ratios and measurements are only useful when compared to other data. Comparison methodology includes __________.

HR standards are not the exclusive domain of the HR professionals in healthcare organizations.

As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.

An effective HR leader must __________.

The Nature and Challenges of Healthcare HR Management

Strategic HR Management

Legal Issues Affecting the HR Workplace

Job Design and Analysis

Healthcare Recruitment and Selection

Organizational Relations and Employee Retention in Healthcare

Training and Development in Healthcare Organizations

Performance Management in Healthcare Organizations

Employee Relations in the Healthcare Industry

Labor Relations and Healthcare Organizations

Healthcare Compensation Practices

The Management of Benefits and Variable Pay in Healthcare

Safety, Health, and Security in Healthcare Organizations

Filters