Question 1

Which of the following raises quality risks?

Accepted Answer

A) currency fluctuations 
B) outsourcing to less-developed countries 
C) empowering employees 
D) benchmarking 
E) streamlining the supplier base 
A) currency fluctuations 
B) outsourcing to less-developed countries 
C) empowering employees 
D) benchmarking 
E) streamlining the supplier base

Question 2

Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.

Accepted Answer

A) True 
 B)False

Question 3

Deming stresses that workers are primarily responsible for poor quality because very often they fail to follow instructions.

Accepted Answer

A) True 
 B)False

Question 4

ISO certification is similar to the Baldrige Award in its emphasis on

Accepted Answer

A) statistical tools. 
B) self-appraisal. 
C) teamwork. 
D) outsourcing. 
E) services. 
A) statistical tools. 
B) self-appraisal. 
C) teamwork. 
D) outsourcing. 
E) services.

Question 5

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

Accepted Answer

A) True 
 B)False

Question 6

User instructions and follow-up services after delivery are important elements of overall product or service quality.

Accepted Answer

A) True 
 B)False

Question 7

A quality circle is

Accepted Answer

A) responsible for quality. 
B) total quality control. 
C) an inspection stamp found on meat. 
D) a group of employees who meet to discuss ways of improving products or processes. 
E) a team of customers and their contacts within the company who meet to discuss ways of improving products or processes. 
A) responsible for quality. 
B) total quality control. 
C) an inspection stamp found on meat. 
D) a group of employees who meet to discuss ways of improving products or processes. 
E) a team of customers and their contacts within the company who meet to discuss ways of improving products or processes.

Question 8

ISO 9000 standards stress continual improvement regardless of how good you currently are.

Accepted Answer

A) True 
 B)False

Question 9

To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries?

Accepted Answer

A) rubber processing 
B) repetitive assembly 
C) packaging 
D) pharmaceuticals 
E) steel manufacturing 
A) rubber processing 
B) repetitive assembly 
C) packaging 
D) pharmaceuticals 
E) steel manufacturing

Question 10

TQM stands for

Accepted Answer

A) taguchi quality methods. 
B) tactical quality measurements. 
C) the quality matrix. 
D) total quality management. 
E) total quantity measurement. 
A) taguchi quality methods. 
B) tactical quality measurements. 
C) the quality matrix. 
D) total quality management. 
E) total quantity measurement.

Question 11

A quality circle is amanagement team focused onimplementing major changes to improve quality.

Accepted Answer

A) True 
 B)False

Question 12

ISO 9000 currently stresses _____ of a certified organization.

Accepted Answer

A) minimizing harmful environmental effects 
B) product diversity 
C) inclusion of reused components in the office equipment 
D) a minimum of four supervisory levels 
E) continual improvement 
A) minimizing harmful environmental effects 
B) product diversity 
C) inclusion of reused components in the office equipment 
D) a minimum of four supervisory levels 
E) continual improvement

Question 13

An organization achieves quality by consistently meeting its competitors' standards.

Accepted Answer

A) True 
 B)False

Question 14

Managers have obligations to a wide variety of stakeholders such as shareholders, employees, and customers. When considering outsourcing production to offshore suppliers, managers have to weigh
(I)cost benefits that might make shareholders wealthier.(II)quality issues that might make firms less productive and/or products riskier.(III)the investments already tied up in relationships with existing suppliers.

Accepted Answer

A) I 
B) II 
C) III 
D) I and II only 
E) I, II, and III 
A) I 
B) II 
C) III 
D) I and II only 
E) I, II, and III

Question 15

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is

Accepted Answer

A) Pareto analysis. 
B) benchmarking. 
C) brainstorming. 
D) a control chart. 
E) a check sheet. 
A) Pareto analysis. 
B) benchmarking. 
C) brainstorming. 
D) a control chart. 
E) a check sheet.

Question 16

The primary difference between internal failures and external failures is time and place of discovery of the failure.

Accepted Answer

A) True 
 B)False

Question 17

Cost of inspectors, testing, test equipment, and labs are examples of appraisal costs.

Accepted Answer

A) True 
 B)False

Question 18

The Baldrige Award can only be won by manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 19

In order for TQM to be successful, it is essential that most of the organization be

Accepted Answer

A) members of quality circles. 
B) under contract. 
C) ISO certified. 
D) trained in error detection techniques. 
E) in agreement with the philosophy and its goals. 
A) members of quality circles. 
B) under contract. 
C) ISO certified. 
D) trained in error detection techniques. 
E) in agreement with the philosophy and its goals.

Question 20

Poor quality has a positive effect on productivity because it usually takes longer to produce a good part.

Accepted Answer

A) True 
 B)False

Which of the following raises quality risks?

Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.

Deming stresses that workers are primarily responsible for poor quality because very often they fail to follow instructions.

ISO certification is similar to the Baldrige Award in its emphasis on

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

User instructions and follow-up services after delivery are important elements of overall product or service quality.

A quality circle is

ISO 9000 standards stress continual improvement regardless of how good you currently are.

To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries?

TQM stands for

A quality circle is amanagement team focused onimplementing major changes to improve quality.

ISO 9000 currently stresses _____ of a certified organization.

An organization achieves quality by consistently meeting its competitors' standards.

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is

The primary difference between internal failures and external failures is time and place of discovery of the failure.

Cost of inspectors, testing, test equipment, and labs are examples of appraisal costs.

The Baldrige Award can only be won by manufacturing organizations.

In order for TQM to be successful, it is essential that most of the organization be

Poor quality has a positive effect on productivity because it usually takes longer to produce a good part.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 9: Management of Quality

Which of the following raises quality risks?

Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.

Deming stresses that workers are primarily responsible for poor quality because very often they fail to follow instructions.

ISO certification is similar to the Baldrige Award in its emphasis on

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

User instructions and follow-up services after delivery are important elements of overall product or service quality.

A quality circle is

ISO 9000 standards stress continual improvement regardless of how good you currently are.

To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries?

TQM stands for

A quality circle is amanagement team focused onimplementing major changes to improve quality.

ISO 9000 currently stresses _____ of a certified organization.

An organization achieves quality by consistently meeting its competitors' standards.

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is

The primary difference between internal failures and external failures is time and place of discovery of the failure.

Cost of inspectors, testing, test equipment, and labs are examples of appraisal costs.

The Baldrige Award can only be won by manufacturing organizations.

In order for TQM to be successful, it is essential that most of the organization be

Poor quality has a positive effect on productivity because it usually takes longer to produce a good part.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters