Question 1

Which statement is incorrect regarding HIPAA compliance?

Accepted Answer

A) Dental practices must strictly adhere to privacy procedures as set forth by HIPAA. 
B) The dentist must follow a specific format when putting HIPAA policies into practice. 
C) New staff members must be trained as soon as possible in HIPAA regulations. 
D) Document of training must be included in the procedure manual. 
A) Dental practices must strictly adhere to privacy procedures as set forth by HIPAA. 
B) The dentist must follow a specific format when putting HIPAA policies into practice. 
C) New staff members must be trained as soon as possible in HIPAA regulations. 
D) Document of training must be included in the procedure manual.

Question 2

Place the following names in alphabetical order.
1)John G.Stanford
2)Carl B.Stephens
3)Francis Lee St.Andrew
4)Denise Stall-Chadwick

Accepted Answer

A) 4, 3, 2, 1 
B) 3, 2, 1, 4 
C) 2, 1, 3, 4 
D) 3, 4, 1, 2 
A) 4, 3, 2, 1 
B) 3, 2, 1, 4 
C) 2, 1, 3, 4 
D) 3, 4, 1, 2

Question 3

What is the purpose of a call list in the dental office?

Accepted Answer

A) Emergency numbers 
B) Frequently called numbers 
C) Scheduling patients on short notice 
D) Confirming patient appointments 
A) Emergency numbers 
B) Frequently called numbers 
C) Scheduling patients on short notice 
D) Confirming patient appointments

Question 4

Which of the following is a type of preventive recall system?

Accepted Answer

A) Advance recall system 
B) Telephone recall system 
C) Written recall notification 
D) All of the above 
A) Advance recall system 
B) Telephone recall system 
C) Written recall notification 
D) All of the above

Question 5

When is the best time to see young children in the dental office?

Accepted Answer

A) After their nap 
B) Right after lunch 
C) Late in the day 
D) In the morning 
A) After their nap 
B) Right after lunch 
C) Late in the day 
D) In the morning

Question 6

What should be considered about a patient with an emergency?

Accepted Answer

A) Only a patient of record that may be in pain and needs to be seen immediately. 
B) The patient should come at the first available appointment. 
C) The patient should be seen in the office at all costs so the dentist will not be charged with abandonment. 
D) The patient should be referred to another dentist if they are not a patient of record. 
A) Only a patient of record that may be in pain and needs to be seen immediately. 
B) The patient should come at the first available appointment. 
C) The patient should be seen in the office at all costs so the dentist will not be charged with abandonment. 
D) The patient should be referred to another dentist if they are not a patient of record.

Question 7

What item is placed daily in the treatment room,laboratory,and private offices for the staff?

Accepted Answer

A) Call list 
B) Daily schedule 
C) Ledger 
D) Outguide 
A) Call list 
B) Daily schedule 
C) Ledger 
D) Outguide

Question 8

What is the time that is reserved each day for scheduling emergency patients called?

Accepted Answer

A) Buffer period 
B) Matrix 
C) Emergency block 
D) Bracket time 
A) Buffer period 
B) Matrix 
C) Emergency block 
D) Bracket time

Question 9

What specific guidelines are used for maintaining an organized filing system?

Accepted Answer

A) Numeric filing with color-coding, because it is the simplest and most efficient system for most practices 
B) Using approximately one file guide for every 50 to 100 folders 
C) Leaving at least 12 inches on each shelf or in each drawer for working space within each file 
D) Placing an outguide to mark a folder's place when it is removed from the file 
A) Numeric filing with color-coding, because it is the simplest and most efficient system for most practices 
B) Using approximately one file guide for every 50 to 100 folders 
C) Leaving at least 12 inches on each shelf or in each drawer for working space within each file 
D) Placing an outguide to mark a folder's place when it is removed from the file

Question 10

Which statement accurately depicts buffer time in the appointment book?

Accepted Answer

A) It should always be either right before lunch or right before leaving for the day. 
B) It can be used for short appointments, such as a denture adjustment, if not used for an emergency. 
C) It should be at least three units of time. 
D) It should be reserved to work someone in for a routine appointment, such as a cleaning. 
A) It should always be either right before lunch or right before leaving for the day. 
B) It can be used for short appointments, such as a denture adjustment, if not used for an emergency. 
C) It should be at least three units of time. 
D) It should be reserved to work someone in for a routine appointment, such as a cleaning.

Question 11

Which task is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed?

Accepted Answer

A) Sorting 
B) Storage and retrieval 
C) Filing 
D) Charting 
A) Sorting 
B) Storage and retrieval 
C) Filing 
D) Charting

Exam 62: Business Operating Systems

Which statement is incorrect regarding HIPAA compliance?

Place the following names in alphabetical order. 1)John G.Stanford 2)Carl B.Stephens 3)Francis Lee St.Andrew 4)Denise Stall-Chadwick

What is the purpose of a call list in the dental office?

Which of the following is a type of preventive recall system?

When is the best time to see young children in the dental office?

What should be considered about a patient with an emergency?

What item is placed daily in the treatment room,laboratory,and private offices for the staff?

What is the time that is reserved each day for scheduling emergency patients called?

What specific guidelines are used for maintaining an organized filing system?

Which statement accurately depicts buffer time in the appointment book?

Which task is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed?

History of Dentistry

The Professional Dental Assistant

The Dental Healthcare Team

Dental Ethics

Dentistry and the Law

General Anatomy

General Physiology

Oral Embryology and Histology

Head and Neck Anatomy

Landmarks of the Face and Oral Cavity

Overview of the Dentitions

Tooth Morphology

Dental Caries

Periodontal Disease

Preventive Dentistry

Nutrition

Oral Pathology

Microbiology

Disease Transmission and Infection Prevention

Principles and Techniques of Disinfection

Principles and Techniques of Instrument Processing and Sterilization

Regulatory and Advisory Agencies

Chemical and Waste Management

Dental Unit Waterlines

Ergonomics

The Patient Record

Vital Signs

Oral Diagnosis and Treatment Planning

The Special Needs and Medically Compromised Patient

Principles of Pharmacology

Assisting in a Medical Emergency

The Dental Office

Delivering Dental Care

Dental Hand Instruments

Dental Handpieces and Accessories

Moisture Control

Anesthesia and Pain Control

Foundations of Radiography, Radiographic Equipment, and Radiation Safety

Digital Imaging, Dental Film, and Processing Radiographs

Legal Issues, Quality Assurance, and Infection Prevention

Intraoral Imaging

Extraoral Imaging

Restorative and Esthetic Dental Materials

Dental Liners, Bases, and Bonding Systems

Dental Cements

Impression Materials

Laboratory Materials and Procedures

General Dentistry

Matrix Systems for Restorative Dentistry

Fixed Prosthodontics

Provisional Coverage

Removable Prosthodontics

Dental Implants

Endodontics

Periodontics

Oral and Maxillofacial Surgery

Pediatric Dentistry

Coronal Polishing

Dental Sealants

Orthodontics

Communication in the Dental Office

Financial Management in the Dental Office

Marketing Your Skills

Filters