Question 1

What is the maximum quantity of a product to be ordered at one time called?

Accepted Answer

A) Shelf life 
B) Rate of use 
C) Reorder quantity 
D) Reorder point 
A) Shelf life 
B) Rate of use 
C) Reorder quantity 
D) Reorder point

Question 2

Which of the following is necessary to achieve organizational goals and team-oriented employee satisfaction?

Accepted Answer

A) Communication skills 
B) Effective management 
C) Team cooperation 
D) Patient satisfaction 
A) Communication skills 
B) Effective management 
C) Team cooperation 
D) Patient satisfaction

Question 3

Files for those patients who have been recently seen (in the past 2 to 3 years),which are maintained in the areas of easiest accessibility,are called _____ files.

Accepted Answer

A) inactive 
B) active 
C) current patient 
D) archived 
A) inactive 
B) active 
C) current patient 
D) archived

Question 4

Which of the following helps to determine the reorder point of an item?

Accepted Answer

A) The rate of use 
B) The lead time 
C) Automatic shipments 
D) Both a and b 
A) The rate of use 
B) The lead time 
C) Automatic shipments 
D) Both a and b

Question 5

_____ was adopted to enhance and protect the privacy and rights of patients.

Accepted Answer

A) HIPAA 
B) OSHA 
C) A Patient's Bill of Rights 
D) The Bloodborne Pathogens Standard 
A) HIPAA 
B) OSHA 
C) A Patient's Bill of Rights 
D) The Bloodborne Pathogens Standard

Question 6

Which statement is correct?

Accepted Answer

A) The maintenance of adequate records is one of the chairside assistant's most important responsibilities. 
B) The business manager is responsible for determining what type of record and filing system is best for the office. 
C) The maintenance of accurate and complete records is a sign of quality care. 
D) Records are maintained only in electronic files. 
A) The maintenance of adequate records is one of the chairside assistant's most important responsibilities. 
B) The business manager is responsible for determining what type of record and filing system is best for the office. 
C) The maintenance of accurate and complete records is a sign of quality care. 
D) Records are maintained only in electronic files.

Question 7

What is one of the most important responsibilities of the dental office business assistant?

Accepted Answer

A) Calling patients to remind them of their appointments 
B) Maintaining accurate and complete records 
C) Making sure all supplies are ordered 
D) Keeping the dentist happy 
A) Calling patients to remind them of their appointments 
B) Maintaining accurate and complete records 
C) Making sure all supplies are ordered 
D) Keeping the dentist happy

Question 8

What is place between files that displays the letters or numbers of the patient records that follow it?

Accepted Answer

A) Chronologic file 
B) File guide 
C) Ledger 
D) Outguide 
A) Chronologic file 
B) File guide 
C) Ledger 
D) Outguide

Question 9

What are the responsibilities of the business assistant?

Accepted Answer

A) Scheduling patients 
B) Giving oral hygiene instructions 
C) Sterilizing instruments 
D) Setting up the treatment areas 
A) Scheduling patients 
B) Giving oral hygiene instructions 
C) Sterilizing instruments 
D) Setting up the treatment areas

Question 10

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 40 minutes to complete,the dentist should request that this patient be given a ___-unit appointment.

Accepted Answer

A) one 
B) two 
C) three 
D) four 
A) one 
B) two 
C) three 
D) four

Question 11

Which statement is incorrect about patient ledgers?

Accepted Answer

A) A patient's ledger is kept with the patient's clinical records. 
B) The patient's ledger contains all of the financial information for each patient or family. 
C) The ledger statement can be hard copy or electronic. 
D) The ledger should include a description of the service provided. 
A) A patient's ledger is kept with the patient's clinical records. 
B) The patient's ledger contains all of the financial information for each patient or family. 
C) The ledger statement can be hard copy or electronic. 
D) The ledger should include a description of the service provided.

Question 12

Which of the following is not an advantage of using an efficient appointment scheduling system?

Accepted Answer

A) Increase stress on the staff to achieve maximum productivity 
B) Decreases the time patients spend waiting in the dental office 
C) Provides an even pace of work during the day 
D) Helps with patient satisfaction 
A) Increase stress on the staff to achieve maximum productivity 
B) Decreases the time patients spend waiting in the dental office 
C) Provides an even pace of work during the day 
D) Helps with patient satisfaction

Question 13

Which of the following would be used to help in sorting files from active to inactive?

Accepted Answer

A) File guides 
B) Outguides 
C) Aging tabs 
D) Ledgers 
A) File guides 
B) Outguides 
C) Aging tabs 
D) Ledgers

Question 14

Approximately one file guide should be used for every ____ folders,depending on the size of the folders.

Accepted Answer

A) 9 to 12 
B) 10 to 20 
C) 5 to 10 
D) 3 to 5 
A) 9 to 12 
B) 10 to 20 
C) 5 to 10 
D) 3 to 5

Question 15

When is appointment scheduling is most effective?

Accepted Answer

A) Everyone in the office knows how to schedule. 
B) All appointments are scheduled at least 2 weeks in advance. 
C) Only one person is responsible for the scheduling. 
D) Emergency patients are always seen over the noon hour. 
A) Everyone in the office knows how to schedule. 
B) All appointments are scheduled at least 2 weeks in advance. 
C) Only one person is responsible for the scheduling. 
D) Emergency patients are always seen over the noon hour.

Question 16

Which statement is incorrect about inventory management?

Accepted Answer

A) An inventory system should be updated at all times. 
B) It should be organized into expendables and nonexpendables. 
C) All expendable items must always be placed on the automatic shipment system. 
D) It is advisable that a clinical assistant be assigned to handle the inventory of clinical supplies. 
A) An inventory system should be updated at all times. 
B) It should be organized into expendables and nonexpendables. 
C) All expendable items must always be placed on the automatic shipment system. 
D) It is advisable that a clinical assistant be assigned to handle the inventory of clinical supplies.

Question 17

Which file system would be most appropriate for the patient recall system?

Accepted Answer

A) Alphabetic 
B) Color-coded 
C) Chronologic 
D) Numeric 
A) Alphabetic 
B) Color-coded 
C) Chronologic 
D) Numeric

Question 18

The dentist requires 1 hour and 20 minutes to prepare a tooth for a single crown.The office appointment book is marked in 15-minute increments.How many units of time would need to be reserved for this procedure?

Accepted Answer

A) Four units 
B) Five units 
C) Six units 
D) Seven units 
A) Four units 
B) Five units 
C) Six units 
D) Seven units

Question 19

When reordering supplies,which of the following must be taken into consideration?

Accepted Answer

A) The shelf life of the materials 
B) Storage space available 
C) Quantity purchase rate 
D) All of the above 
A) The shelf life of the materials 
B) Storage space available 
C) Quantity purchase rate 
D) All of the above

Question 20

What are the two main components of a computer?

Accepted Answer

A) Memory and the input device 
B) The CPU and the mass storage device 
C) Hardware and software 
D) Input device and output device 
A) Memory and the input device 
B) The CPU and the mass storage device 
C) Hardware and software 
D) Input device and output device

Exam 62: Business Operating Systems

What is the maximum quantity of a product to be ordered at one time called?

Which of the following is necessary to achieve organizational goals and team-oriented employee satisfaction?

Files for those patients who have been recently seen (in the past 2 to 3 years),which are maintained in the areas of easiest accessibility,are called _____ files.

Which of the following helps to determine the reorder point of an item?

_____ was adopted to enhance and protect the privacy and rights of patients.

Which statement is correct?

What is one of the most important responsibilities of the dental office business assistant?

What is place between files that displays the letters or numbers of the patient records that follow it?

What are the responsibilities of the business assistant?

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 40 minutes to complete,the dentist should request that this patient be given a ___-unit appointment.

Which statement is incorrect about patient ledgers?

Which of the following is not an advantage of using an efficient appointment scheduling system?

Which of the following would be used to help in sorting files from active to inactive?

Approximately one file guide should be used for every ____ folders,depending on the size of the folders.

When is appointment scheduling is most effective?

Which statement is incorrect about inventory management?

Which file system would be most appropriate for the patient recall system?

The dentist requires 1 hour and 20 minutes to prepare a tooth for a single crown.The office appointment book is marked in 15-minute increments.How many units of time would need to be reserved for this procedure?

When reordering supplies,which of the following must be taken into consideration?

What are the two main components of a computer?

History of Dentistry

The Professional Dental Assistant

The Dental Healthcare Team

Dental Ethics

Dentistry and the Law

General Anatomy

General Physiology

Oral Embryology and Histology

Head and Neck Anatomy

Landmarks of the Face and Oral Cavity

Overview of the Dentitions

Tooth Morphology

Dental Caries

Periodontal Disease

Preventive Dentistry

Nutrition

Oral Pathology

Microbiology

Disease Transmission and Infection Prevention

Principles and Techniques of Disinfection

Principles and Techniques of Instrument Processing and Sterilization

Regulatory and Advisory Agencies

Chemical and Waste Management

Dental Unit Waterlines

Ergonomics

The Patient Record

Vital Signs

Oral Diagnosis and Treatment Planning

The Special Needs and Medically Compromised Patient

Principles of Pharmacology

Assisting in a Medical Emergency

The Dental Office

Delivering Dental Care

Dental Hand Instruments

Dental Handpieces and Accessories

Moisture Control

Anesthesia and Pain Control

Foundations of Radiography, Radiographic Equipment, and Radiation Safety

Digital Imaging, Dental Film, and Processing Radiographs

Legal Issues, Quality Assurance, and Infection Prevention

Intraoral Imaging

Extraoral Imaging

Restorative and Esthetic Dental Materials

Dental Liners, Bases, and Bonding Systems

Dental Cements

Impression Materials

Laboratory Materials and Procedures

General Dentistry

Matrix Systems for Restorative Dentistry

Fixed Prosthodontics

Provisional Coverage

Removable Prosthodontics

Dental Implants

Endodontics

Periodontics

Oral and Maxillofacial Surgery

Pediatric Dentistry

Coronal Polishing

Dental Sealants