Question 1

A key element to any conflict management process is

Accepted Answer

A)  defined boundaries. 
B)  resolution. 
C)  escalation. 
D)  a charter. 
E)  a request for proposal. 
A)  defined boundaries. 
B)  resolution. 
C)  escalation. 
D)  a charter. 
E)  a request for proposal.

Question 2

Principled negotiation emphasizes developing win / win solutions while protecting yourself against those who would take advantage of your forthrightness.

Accepted Answer

A) True 
 B)False

Question 3

The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

Accepted Answer

A)  signed contract. 
B)  legal partnership agreement. 
C)  project plan. 
D)  partnering charter. 
E)  responsibility matrix. 
A)  signed contract. 
B)  legal partnership agreement. 
C)  project plan. 
D)  partnering charter. 
E)  responsibility matrix.

Question 4

Why are extensive training and team building activities important when managing contracted relationships?

Accepted Answer

A)  Extensive training and team building activities are not worth the effort because people issues will usually work themselves out over time. 
B)  So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful. 
C)  So conflict management processes can be put into place. 
D)  So teams can still function together when co-location is not important for project success. 
E)  So teams can identify difficult individuals and keep their distance during the project. 
A)  Extensive training and team building activities are not worth the effort because people issues will usually work themselves out over time. 
B)  So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful. 
C)  So conflict management processes can be put into place. 
D)  So teams can still function together when co-location is not important for project success. 
E)  So teams can identify difficult individuals and keep their distance during the project.

Question 5

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Accepted Answer

A)  mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach. 
B)  contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. 
C)  access to each other's organization resources is available in the partnering approach but limited in the traditional approach. 
D)  risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach. 
E)  the partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach. 
A)  mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach. 
B)  contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. 
C)  access to each other's organization resources is available in the partnering approach but limited in the traditional approach. 
D)  risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach. 
E)  the partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach.

Question 6

Projects are more prone to conflict when outsourcing project work. The primary control mechanism for dealing with and resolving problems is known as _________.

Accepted Answer

A)  de-escalation 
B)  conflict resolution 
C)  escalation 
D)  mutual dialogue 
E)  communication 
A)  de-escalation 
B)  conflict resolution 
C)  escalation 
D)  mutual dialogue 
E)  communication

Question 7

Ultimate success of the project is determined by

Accepted Answer

A)  whether the project was completed on time. 
B)  whether the customer is happy. 
C)  whether the project meets specifications. 
D)  whether the project was under budget. 
E)  whether the project served the purpose it intended. 
A)  whether the project was completed on time. 
B)  whether the customer is happy. 
C)  whether the project meets specifications. 
D)  whether the project was under budget. 
E)  whether the project served the purpose it intended.

Question 8

Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is part of the traditional approach to managing contracted relationships?

Accepted Answer

A)  Structured communications 
B)  Long-term commitment 
C)  Total company involvement 
D)  Shared risk 
E)  Mutual trust 
A)  Structured communications 
B)  Long-term commitment 
C)  Total company involvement 
D)  Shared risk 
E)  Mutual trust

Question 10

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

Accepted Answer

A)  offshoring 
B)  off-campus 
C)  off-premises 
D)  outsourcing 
E)  contracting 
A)  offshoring 
B)  off-campus 
C)  off-premises 
D)  outsourcing 
E)  contracting

Question 11

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

Accepted Answer

In partnering, risk is shared jointly am

Question 12

Whether a client is dissatisfied or delighted with a project is not based on hard facts and objective data but on perceptions and _________.

Accepted Answer

A)  understanding 
B)  comprehension 
C)  expectations 
D)  discernment 
E)  appreciation 
A)  understanding 
B)  comprehension 
C)  expectations 
D)  discernment 
E)  appreciation

Question 13

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer ___________ and ____________ .

Accepted Answer

A)  expectations; perceptions 
B)  budget; schedule 
C)  fears; concerns 
D)  jargon; competency 
E)  surveys; feedback 
A)  expectations; perceptions 
B)  budget; schedule 
C)  fears; concerns 
D)  jargon; competency 
E)  surveys; feedback

Question 14

When using the partnering approach to manage contracted relationships, mutual ________ forms the basis for strong working relationships.

Accepted Answer

A)  respect 
B)  collaboration 
C)  communication 
D)  creativity 
E)  trust 
A)  respect 
B)  collaboration 
C)  communication 
D)  creativity 
E)  trust

Question 15

Not only can contracted project work be cheaper, it can also be done __________.

Accepted Answer

A)  faster 
B)  with better quality 
C)  with less conflict 
D)  with less complexity 
E)  All of these alternatives are correct. 
A)  faster 
B)  with better quality 
C)  with less conflict 
D)  with less complexity 
E)  All of these alternatives are correct.

Question 16

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

Accepted Answer

A)  avoid the temptation to oversell the virtues of the project to win approval. 
B)  make sure to develop a well-defined scope statement. 
C)  delay communicating problems that you feel can be resolved without involving the customer. 
D)  share significant risks that might disrupt project execution. 
E)  make sure that customer interactions are handled in a competent and professional manner. 
A)  avoid the temptation to oversell the virtues of the project to win approval. 
B)  make sure to develop a well-defined scope statement. 
C)  delay communicating problems that you feel can be resolved without involving the customer. 
D)  share significant risks that might disrupt project execution. 
E)  make sure that customer interactions are handled in a competent and professional manner.

Question 17

Security issues on an outsourced project can be mitigated with a properly written contract.

Accepted Answer

A) True 
 B)False

Question 18

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

Accepted Answer

Customer satisfaction is a function of t

Question 19

Cost __________ is a major advantage of outsourcing project work because companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore.

Accepted Answer

A)  clarity 
B)  certainty 
C)  reduction 
D)  depletion 
E)  variance 
A)  clarity 
B)  certainty 
C)  reduction 
D)  depletion 
E)  variance

Question 20

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term. Identify and describe three advantages for establishing long-term partnerships.

Accepted Answer

Improved performance: Over tim

A key element to any conflict management process is

Principled negotiation emphasizes developing win / win solutions while protecting yourself against those who would take advantage of your forthrightness.

The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

Why are extensive training and team building activities important when managing contracted relationships?

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Projects are more prone to conflict when outsourcing project work. The primary control mechanism for dealing with and resolving problems is known as _________.

Ultimate success of the project is determined by

Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations.

Which of the following is part of the traditional approach to managing contracted relationships?

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

Whether a client is dissatisfied or delighted with a project is not based on hard facts and objective data but on perceptions and _________.

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer _ and __ .

When using the partnering approach to manage contracted relationships, mutual ________ forms the basis for strong working relationships.

Not only can contracted project work be cheaper, it can also be done __________.

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

Security issues on an outsourced project can be mitigated with a properly written contract.

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

Cost __________ is a major advantage of outsourcing project work because companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore.

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term. Identify and describe three advantages for establishing long-term partnerships.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Schedule

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Teams

Progress and Performance Measurement and Evaluation

Project Closure

Agile Project Management

International Projects

Filters

Exam 12: Outsourcing: Managing Interorganizational Relations

A key element to any conflict management process is

Principled negotiation emphasizes developing win / win solutions while protecting yourself against those who would take advantage of your forthrightness.

The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

Why are extensive training and team building activities important when managing contracted relationships?

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Projects are more prone to conflict when outsourcing project work. The primary control mechanism for dealing with and resolving problems is known as _________.

Ultimate success of the project is determined by

Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations.

Which of the following is part of the traditional approach to managing contracted relationships?

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

Whether a client is dissatisfied or delighted with a project is not based on hard facts and objective data but on perceptions and _________.

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer ___________ and ____________ .

When using the partnering approach to manage contracted relationships, mutual ________ forms the basis for strong working relationships.

Not only can contracted project work be cheaper, it can also be done __________.

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

Security issues on an outsourced project can be mitigated with a properly written contract.

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

Cost __________ is a major advantage of outsourcing project work because companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore.

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term. Identify and describe three advantages for establishing long-term partnerships.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Schedule

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Teams

Progress and Performance Measurement and Evaluation

Project Closure

Agile Project Management

International Projects

Filters

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer _ and __ .