The Following Are Ways a Project Manager Can Manage a Customer's

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

A) avoid the temptation to oversell the virtues of the project to win approval.
B) make sure to develop a well-defined scope statement.
C) delay communicating problems that you feel can be resolved without involving the customer.
D) share significant risks that might disrupt project execution.
E) make sure that customer interactions are handled in a competent and professional manner.

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