Question 1

An organization's communications "system" ________.

Accepted Answer

A)  can use a number of procedures and media that reflect its corporate culture 
B)  can normally be learned through educational courses. College graduates are expected to have mastery of this system before they enter the workplace 
C)  is most efficient if it is structured as a 'top-down,' hierarchical process 
D)  is most efficient if it is structured as a 'horizontal,' democratic process 
A)  can use a number of procedures and media that reflect its corporate culture 
B)  can normally be learned through educational courses. College graduates are expected to have mastery of this system before they enter the workplace 
C)  is most efficient if it is structured as a 'top-down,' hierarchical process 
D)  is most efficient if it is structured as a 'horizontal,' democratic process

Question 2

When communicating, the sender and receiver may need to negotiate the meaning of the original message through discussion.

Accepted Answer

A) True 
 B)False

Question 3

Valuable traits in an employee DO include ________.

Accepted Answer

A)  working extra hours 
B)  acceptance of authority 
C)  passive listening 
D)  positivity 
A)  working extra hours 
B)  acceptance of authority 
C)  passive listening 
D)  positivity

Question 4

Define "cultural diversity" and give examples to support your answer.

Accepted Answer

Cultural diversity includes all the elem

Question 5

Assigning a wide range of generalized-and often inaccurate-attributes to an individual on the basis of membership in a particular group without considering the individual's unique characteristics is referred to as ________.

Accepted Answer

A)  normalizing 
B)  scapegoating 
C)  rationalizing 
D)  stereotyping 
A)  normalizing 
B)  scapegoating 
C)  rationalizing 
D)  stereotyping

Question 6

Explain the concept of information overload. How can you guard against information overload when using communication technology?

Accepted Answer

Information overload refers to people re

Question 7

A Smartwatch is a ________ technological device because it is worn on a person's wrist.

Accepted Answer

The answer of A Smartwatch is a ________ technological device...

Question 8

In order to communicate effectively using technology, you should ________.

Accepted Answer

A)  subscribe to as many blog feeds and Twitter follows as you can 
B)  become an expert in most technologies 
C)  use technology to completely do away with face-to-face communication 
D)  become familiar with the basic features and functions of the tools you use 
A)  subscribe to as many blog feeds and Twitter follows as you can 
B)  become an expert in most technologies 
C)  use technology to completely do away with face-to-face communication 
D)  become familiar with the basic features and functions of the tools you use

Question 9

Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating. 
C)  Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. 
D)  Good communication has not been linked to financial advantages for companies. 
A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating. 
C)  Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. 
D)  Good communication has not been linked to financial advantages for companies.

Question 10

In order to use communication technology effectively you should NOT ________.

Accepted Answer

A)  use the powerful filtering and tagging capabilities of your system 
B)  routinely activate visual alerts for incoming messages 
C)  connect with people face-to-face frequently 
D)  limit your presence on online social networks 
A)  use the powerful filtering and tagging capabilities of your system 
B)  routinely activate visual alerts for incoming messages 
C)  connect with people face-to-face frequently 
D)  limit your presence on online social networks

Question 11

The approach that focuses on understanding and meeting the needs of the recipients of a message is considered ________.

Accepted Answer

A)  audience-centered 
B)  paternalistic 
C)  a feature of top-down communication 
D)  often too expensive to implement 
A)  audience-centered 
B)  paternalistic 
C)  a feature of top-down communication 
D)  often too expensive to implement

Question 12

Which of the following is a tendency of conventional promotion?

Accepted Answer

A)  Reactive 
B)  Information hoarding 
C)  Permission 
D)  Influence 
A)  Reactive 
B)  Information hoarding 
C)  Permission 
D)  Influence

Question 13

As the sender of information online, be sure that ________.

Accepted Answer

A)  you provide all detail possible 
B)  the message is marked "Urgent" 
C)  your messages are meaningful and important to your audience 
D)  your messages use BCC lists 
A)  you provide all detail possible 
B)  the message is marked "Urgent" 
C)  your messages are meaningful and important to your audience 
D)  your messages use BCC lists

Question 14

Communication becomes less important as you take on leadership and management roles.

Accepted Answer

A) True 
 B)False

Question 15

In the basic communication model, when someone puts an idea into a message, he or she is ________ it, or expressing it in words or images.

Accepted Answer

A)  encoding 
B)  decoding 
C)  abstracting 
D)  indexing 
A)  encoding 
B)  decoding 
C)  abstracting 
D)  indexing

Question 16

Conventional promotion tends to be ________.

Accepted Answer

A)  reactive 
B)  conversational 
C)  intrusive 
D)  amorphous 
A)  reactive 
B)  conversational 
C)  intrusive 
D)  amorphous

Question 17

The availability of cutting-edge ________ technology and IM has replaced some face-to-face interactions.

Accepted Answer

The answer of The availability of cutting-edge ________ technology and...

Question 18

Oral communication can be more difficult for multilingual audiences because it ________.

Accepted Answer

A)  requires mind mapping 
B)  commutes information 
C)  promotes socialization 
D)  happens in real time 
A)  requires mind mapping 
B)  commutes information 
C)  promotes socialization 
D)  happens in real time

Question 19

Which of the following is a low-context culture?

Accepted Answer

A)  Chinese 
B)  Indian 
C)  Canadian 
D)  Japanese 
A)  Chinese 
B)  Indian 
C)  Canadian 
D)  Japanese

Question 20

When writing for multilingual audiences, you should ________.

Accepted Answer

A)  use slang and jargon 
B)  use plain language 
C)  spell numbers out instead of using figures 
D)  use transitions sparingly 
A)  use slang and jargon 
B)  use plain language 
C)  spell numbers out instead of using figures 
D)  use transitions sparingly

An organization's communications "system" ________.

When communicating, the sender and receiver may need to negotiate the meaning of the original message through discussion.

Valuable traits in an employee DO include ________.

Define "cultural diversity" and give examples to support your answer.

Assigning a wide range of generalized-and often inaccurate-attributes to an individual on the basis of membership in a particular group without considering the individual's unique characteristics is referred to as ________.

Explain the concept of information overload. How can you guard against information overload when using communication technology?

A Smartwatch is a ________ technological device because it is worn on a person's wrist.

In order to communicate effectively using technology, you should ________.

Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?

In order to use communication technology effectively you should NOT ________.

The approach that focuses on understanding and meeting the needs of the recipients of a message is considered ________.

Which of the following is a tendency of conventional promotion?

As the sender of information online, be sure that ________.

Communication becomes less important as you take on leadership and management roles.

In the basic communication model, when someone puts an idea into a message, he or she is ________ it, or expressing it in words or images.

Conventional promotion tends to be ________.

The availability of cutting-edge ________ technology and IM has replaced some face-to-face interactions.

Oral communication can be more difficult for multilingual audiences because it ________.

Which of the following is a low-context culture?

When writing for multilingual audiences, you should ________.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Todays Workplace

An organization's communications "system" ________.

When communicating, the sender and receiver may need to negotiate the meaning of the original message through discussion.

Valuable traits in an employee DO include ________.

Define "cultural diversity" and give examples to support your answer.

Assigning a wide range of generalized-and often inaccurate-attributes to an individual on the basis of membership in a particular group without considering the individual's unique characteristics is referred to as ________.

Explain the concept of information overload. How can you guard against information overload when using communication technology?

A Smartwatch is a ________ technological device because it is worn on a person's wrist.

In order to communicate effectively using technology, you should ________.

Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?

In order to use communication technology effectively you should NOT ________.

The approach that focuses on understanding and meeting the needs of the recipients of a message is considered ________.

Which of the following is a tendency of conventional promotion?

As the sender of information online, be sure that ________.

Communication becomes less important as you take on leadership and management roles.

In the basic communication model, when someone puts an idea into a message, he or she is ________ it, or expressing it in words or images.

Conventional promotion tends to be ________.

The availability of cutting-edge ________ technology and IM has replaced some face-to-face interactions.

Oral communication can be more difficult for multilingual audiences because it ________.

Which of the following is a low-context culture?

When writing for multilingual audiences, you should ________.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters