Question 1

In a high-context culture, ________.

Accepted Answer

A)  people rely less on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to build relationships 
C)  people rely less on the explicit content of messages to convey meaning 
D)  the conveyed meaning is encoded into the message itself 
A)  people rely less on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to build relationships 
C)  people rely less on the explicit content of messages to convey meaning 
D)  the conveyed meaning is encoded into the message itself

Question 2

The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is TRUE about how cultural context can present communication challenges?

Accepted Answer

A)  A person from a low-context culture is more likely to view a high-context person's work culture as insensitive to group harmony. 
B)  A person from a high-context culture is more likely to consider personal pledges more important than contracts. 
C)  In a low-context culture, people are more likely to consider gestures and tone of voice when receiving a message. 
D)  In a high-context culture, the rules of everyday life are stated explicitly. 
A)  A person from a low-context culture is more likely to view a high-context person's work culture as insensitive to group harmony. 
B)  A person from a high-context culture is more likely to consider personal pledges more important than contracts. 
C)  In a low-context culture, people are more likely to consider gestures and tone of voice when receiving a message. 
D)  In a high-context culture, the rules of everyday life are stated explicitly.

Question 4

Which statement is NOT true in negotiations between business people from high and low-context cultures?

Accepted Answer

A)  The degree to which a contract is binding may be interpreted differently by each party. 
B)  Internationally recognized protocols will mitigate most sources of confusion. 
C)  Each party may place differing value on the relationship that is built. 
D)  A preference for direct versus indirect styles of negotiation may cause impatience for low-context negotiators and offense from high-context negotiators. 
A)  The degree to which a contract is binding may be interpreted differently by each party. 
B)  Internationally recognized protocols will mitigate most sources of confusion. 
C)  Each party may place differing value on the relationship that is built. 
D)  A preference for direct versus indirect styles of negotiation may cause impatience for low-context negotiators and offense from high-context negotiators.

Question 5

One aspect that is common across cultures is that ________.

Accepted Answer

A)  men hold most positions of authority 
B)  age earns respect and increasing power and freedom 
C)  nonverbal signs like gestures or facial expressions are interpreted the same way 
D)  men and women tend to have slightly different communication styles 
A)  men hold most positions of authority 
B)  age earns respect and increasing power and freedom 
C)  nonverbal signs like gestures or facial expressions are interpreted the same way 
D)  men and women tend to have slightly different communication styles

Question 6

Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating. 
C)  Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys. 
D)  Effective communicators tend to have increased productivity and steadier workflow. 
A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating. 
C)  Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys. 
D)  Effective communicators tend to have increased productivity and steadier workflow.

Question 7

What do experts predict will now significantly change the nature of business communication?

Accepted Answer

A)  Mobile communication 
B)  Social media 
C)  Precarious work 
D)  Cloud operating systems 
A)  Mobile communication 
B)  Social media 
C)  Precarious work 
D)  Cloud operating systems

Question 8

Choosing between alternatives that aren't clear-cut is termed an ________.

Accepted Answer

A)  ethical misdeed 
B)  ethical crime 
C)  ethical lapse 
D)  ethical dilemma 
A)  ethical misdeed 
B)  ethical crime 
C)  ethical lapse 
D)  ethical dilemma

Question 9

When making decisions, you must consider whether a decision that seems ethical now will seem unethical in the future.

Accepted Answer

A) True 
 B)False

Question 10

Discuss the variety of ethical pitfalls that a company can encounter and why it is important to avoid them.

Accepted Answer

Some of the ethical pitfalls that compan

Question 11

The availability of cutting-edge videoconferencing technology and IM has rendered face-to-face interaction obsolete and unnecessary.

Accepted Answer

A) True 
 B)False

Question 12

________ is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

Accepted Answer

A)  Ethnic gloss 
B)  Stereotyping 
C)  Ethnocentrism 
D)  Relativism 
A)  Ethnic gloss 
B)  Stereotyping 
C)  Ethnocentrism 
D)  Relativism

Question 13

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A)  It can cause distractions and hit productivity. 
B)  It is static. 
C)  It is hierarchical. 
D)  The frequency of messages is relatively low. 
A)  It can cause distractions and hit productivity. 
B)  It is static. 
C)  It is hierarchical. 
D)  The frequency of messages is relatively low.

Question 14

It is ________ to omit essential information from a communication.

Accepted Answer

The answer of It is ________ to omit essential information...

Question 15

Effective messages ________.

Accepted Answer

A)  convey abstract ideas 
B)  provide practical information 
C)  are usually voluminous 
D)  do not attempt to influence the reader 
A)  convey abstract ideas 
B)  provide practical information 
C)  are usually voluminous 
D)  do not attempt to influence the reader

Question 16

How can businesses adopt an audience-centric approach to their communications?

Accepted Answer

When business professionals take an audi

Question 17

________-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

Accepted Answer

The answer of ________-context cultures put less emphasis on the...

Question 18

When using communication technology, it is important to ________.

Accepted Answer

A)  use blog feeds and Twitter follows to the maximum extent possible 
B)  reconnect with people on the phone or in person frequently 
C)  use technology to completely do away with face-to-face communication 
D)  pay equal attention to all the information-immediately useful or not-that you receive 
A)  use blog feeds and Twitter follows to the maximum extent possible 
B)  reconnect with people on the phone or in person frequently 
C)  use technology to completely do away with face-to-face communication 
D)  pay equal attention to all the information-immediately useful or not-that you receive

Question 19

In order to use communication technology effectively, avoid subscribing to too many blog feeds, Twitter follows, and other sources of recurring messages.

Accepted Answer

A) True 
 B)False

Question 20

An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.

Accepted Answer

The answer of An ________ approach to communication focuses on...

In a high-context culture, ________.

The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Which of the following is TRUE about how cultural context can present communication challenges?

Which statement is NOT true in negotiations between business people from high and low-context cultures?

One aspect that is common across cultures is that ________.

Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?

What do experts predict will now significantly change the nature of business communication?

Choosing between alternatives that aren't clear-cut is termed an ________.

When making decisions, you must consider whether a decision that seems ethical now will seem unethical in the future.

Discuss the variety of ethical pitfalls that a company can encounter and why it is important to avoid them.

The availability of cutting-edge videoconferencing technology and IM has rendered face-to-face interaction obsolete and unnecessary.

________ is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

Which of the following is a disadvantage of the social communication model?

It is ________ to omit essential information from a communication.

Effective messages ________.

How can businesses adopt an audience-centric approach to their communications?

________-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

When using communication technology, it is important to ________.

In order to use communication technology effectively, avoid subscribing to too many blog feeds, Twitter follows, and other sources of recurring messages.

An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Todays Workplace

In a high-context culture, ________.

The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Which of the following is TRUE about how cultural context can present communication challenges?

Which statement is NOT true in negotiations between business people from high and low-context cultures?

One aspect that is common across cultures is that ________.

Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?

What do experts predict will now significantly change the nature of business communication?

Choosing between alternatives that aren't clear-cut is termed an ________.

When making decisions, you must consider whether a decision that seems ethical now will seem unethical in the future.

Discuss the variety of ethical pitfalls that a company can encounter and why it is important to avoid them.

The availability of cutting-edge videoconferencing technology and IM has rendered face-to-face interaction obsolete and unnecessary.

________ is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

Which of the following is a disadvantage of the social communication model?

It is ________ to omit essential information from a communication.

Effective messages ________.

How can businesses adopt an audience-centric approach to their communications?

________-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

When using communication technology, it is important to ________.

In order to use communication technology effectively, avoid subscribing to too many blog feeds, Twitter follows, and other sources of recurring messages.

An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters