Exam 2: Mastering Team Skills and Interpersonal Communication

Trinkets began as a small family business, but has since spread throughout the country and now employs more than a thousand people. Though each branch operates almost independently, the owners want to develop a feeling of community among Trinkets employees. Which is the most convenient way for all the employees across the country to get to know each other?

List six tips for receiving calls for effectively.

Jennifer isn't impressed by her professor's mismatched suit of tweed and stripes and his voice is so boring it drives her crazy. Jennifer is an example of ________.

In a collaborative project, it is best to ________.

Identify the one statement below that is a valid claim concerning touching behaviour.

Ellen is the moderator of her company's complaints forum. Customers post their queries or complaints on the forum, and Ellen provides answers or solutions. Which of the following guidelines must Ellen follow?

Effective listening requires the listener to adapt his or her listening approaches to different situations.

Ruth is the editor of Bliss, a lifestyle magazine. Rachel has written a substandard article for the magazine and Ruth has to give her feedback to help her improve the piece. Which of the following is the most effective way to offer feedback?

Teams with interpersonal conflict can still be effective if the leadership is effective and members are committed.

In decision-making meetings, participants persuade, analyze, and solve problems.

All of the following are elements in the listening process EXCEPT ________.

Groupthink leads team members to set aside their personal opinions and go along with everyone else, even if everyone else is wrong.

Discuss at least two ways that teams help an organization succeed.

Most of us listen ________.

Even small, informal meetings can benefit from an agenda.

The primary benefit of ________ technologies is that you can see subtle facial expressions and gestures, which means that they are good for negotiations and collaborations and that involve complex discussions.

List the two barriers to effective listening.

A person should _______their phone during business meetings.

Which of the following is good etiquette for online business communications?

Nonverbal communication is more effective because words lie, while gestures don't.